Troubleshooting, Problem | Casablanca Fan Company Metropolitan

TROUBLESHOOTING

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. A vacuum cleaner brush nozzle can remove heavier dust. Surface smudges or an accu- mulation of dirt and dust can easily be removed by using a mild detergent and slightly dampened soft cloth. An antistatic agent may be used, but never use abrasive cleaning agents. These will damage the finish. Painted and high-gloss blades may be cleaned in the same manner.

Blades: Wood finish blades should be cleaned with a furniture pol- ishing cloth. Occasionally, a light coat of furniture polish may be applied for added protection and beauty.

Never Lubricate this Fan!

The precision motor at the heart of your Casablanca fan features sealed bearings that are lubricated for life. Do not attempt to oil the motor.

Changing Light Bulbs

Be sure to turn power to the fan OFF at the wall switch or circuit breaker before changing light bulbs. Replace bulbs with same type as removed from the fixture. Each fan is rated for a maximum TOTAL wattage of lighting.

Exceeding the rated maximum allowable wattage for the fan will burn out the fan electronics module and void the warranty.

PROBLEM		INTELI•TOUCH	POSSIBLE REMEDIES..
NO FAN OR LIGHT	Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making
	sure the power is turned off during this inspection.
FAN WOBBLES OR SHAKES	Be sure canopy pin is properly set into the slot on the ball
EXCESSIVELY	Check the screws holding the blade holders to the fan motor. Tighten as necessary.
	Check the angle of the blades to make sure that a blade holder has not been bent during installation.
FAN NOISY DURING	Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
OPERATION	Tighten canopy screws and mounting plate assembly.
	Tighten the blade to bladeholder screws and blade holders to flywheel.
	Make sure all screws in the motor housing are snug, but not overly tight.
	Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or
	have fallen off the wire splices. Tighten or adjust as necessary.
BREAK-IN PERIOD	Let fan run at high speed for two (2) hours
DOES NOT RUN ON	If new, “break-in” may be required - run at higher speed for several days
LOW SPEED

LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.

WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire connections.

FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTER- MITTENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.