•Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
•Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
•Noises (squeaks, etc.) associated with anything other than the mismanufacture of the flooring.
•Naturally occurring wood characteristics such as variations in grain, color, mineral streaks and knots.
•Changes in color due to exposure to sunlight and age.
•Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity.
•Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,” “seconds,” “economy grade,” “rustic,” “close-out,”
“off-goods” or “non-standard.” Such products are sold “AS IS.”
•Floors that are installed in other than owner-occupied or tenant-occupied residences.
•Commercial installations of residential products.
•Construction or installation-related damage.
•Floors damaged or adhesive breakdown caused by subfloor
moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
•Installation defects, including installations made: (i) in violation of applicable
state or local housing or building codes, or (ii) contrary to written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
What Is Excluded From These Warranties?
None of our installers, retailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES. By this we mean any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. Our limited warranties constitute the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you are not, call your retail store first. They can answer your questions and, if necessary, start to process a claim. If you have further questions, please contact us at:
Armstrong Floor Products Claim Center P. O. Box 3001
Lancaster, Pennsylvania 17604-3001 1 800 233 3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
Bruce® Recommended Floor Care Products
Bruce Dura-Luster® No-Wax Floor Cleaner: A unique cleaner that lifts soil from the surface of the urethane finish without leaving a film. Simply apply the cleaner onto a clean cloth for cleaning small areas or spray directly onto the floor and use an Armstrong swivel-head mop with cloth cover for cleaning the entire area. Another appropriate floor cleaner is ArmstrongTM Hardwood & Laminate Floor Cleaner.
Bruce Fresh FinishTM: Fresh Finish is an easy do-it-yourself touch-up
for all urethane-finished floors. A great alternative to sanding and recoating, it restores the original gloss level of your floor even after years of traffic and wear. Another recommended urethane top-coat is Armstrong Restore. Fresh Finish and Restore are available in two gloss levels – regular gloss for semi to high gloss floors and low gloss for
ultra low to low gloss floors.
Bruce Clean ‘n’ Strip®: A cleaner specifically designed for the removal of petroleum-based stains and spills. Used for removal of rubber heel marks, grease, wax and asphalt. Simply apply to a clean, dry cloth and wipe the stain free from the finish. Another appropriate spot cleaner/wax remover is Armstrong Wipe Clean.
Bruce Dura-Luster Floor Care Kit: A convenient cleaning kit with all the components of hassle-free cleaning of all urethane-finished floors. Kit includes one hardwood floor cleaner, one large, swivel-head mop that col- lapses for easy reach under furniture and appliances, and one cloth mop cover that is both reversible and machine washable. The Armstrong Hardwood & Laminate Cleaning System kit may also be used.
Bruce or Armstrong Replacement Mop Covers: Each pack contains two soft, absorbent, terry cloth covers, elastic-fitted for quick and easy replace- ment on the swivel-head mop. Covers are reversible and machine washable.
Touch-Up Kit: Used for blending scratches and nicks on Dura-Luster Plus (urethane) finish floors. The kit contains touch-up markers and filler sticks that blend with Bruce factory-finished stains plus complete instructions and materials to easily repair many problems.
Acrylic Filler: Designed to conveniently fill gaps, small openings and broken edges. Simply apply the material on the area to be repaired and wipe away excess with a damp towel.
Armstrong Customer Relations and Technical Services: 1 800 233 3823
www.bruce.com
PLEASE SEND CORRESPONDENCE TO:
Customer Relations and Technical Services
Armstrong World Industries, Inc.
PO Box 3001, Lancaster, PA 17604-3001
© 2006 AWI Licensing Company
Trademarks owned by AWI Licensing Company or Armstrong Hardwood Flooring Company
