Desa and 30, 24 Replacement Parts, Accessories, Service Hints, Technical Service

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REPLACEMENT PARTS SERVICE HINTS TECHNICAL SERVICE ACCESSORIES

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), contact your nearest Parts Central (see page 36) or call DESA’s Technical Service Department at 1-866-672-6040 for referral information.

When calling DESA, have ready

•your name

•your address

•model and serial numbers of your heater

•how heater was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

ACCESSORIES

Purchase these fireplace accessories from your local dealer. If they can not supply these accessories, call DESA’s Sales Department at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual.

EQUIPMENT SHUTOFF VALVE - GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), contact your nearest Parts Central (see page 36) or call DESA at 1-866-672-6040 for referral information.

When calling DESA, have ready

•model number of your heater

•the replacement part number

SERVICE HINTS

When Gas Pressure Is Too Low

•pilot will not stay lit

•burners will have delayed ignition

•heater will not produce specified heat

•for propane/LP units, propane/LP gas supply may be low

You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA’s Technical Service Depart- ment at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready.

You can also visit DESA’s technical service web site at www.desatech.com.

FIREPLACE HOOD

GA6050 (Black)

GA6052 (Brass)

GA6053 (Antique Brass)

For all models. Helps deflect heat away from mantel or wall above fireplace.

DAMPER CLAMP - GA6080 (Not Shown)

Permanently opens chimney flue damper for vented operation. Can be used only with non-thermostat accessories.

LAVA ROCK - GA6060 (Not Shown)

For all models. Order when additional rock is desired. (2 lb. bag)

INFORMATION VIDEO - 108917-01

For all models. A care and maintenance video is available by calling 1-866-672-6040.

For..com

111160-01A

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Contents CRL2718P/N What to do if YOU Smell GAS18, 24, and 30 Variable CRL3124P/NTable of Contents Safety InformationProduct Identification Unpacking Product Features AIR for Combustion and VentilationLocal Codes Determining if You Have a Confined or Uncon- fined Space Determining FRESH-AIR Flow for Heater LocationConfined and Unconfined Space Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Installation Check GAS TypeIf Using Mantel Minimum Noncombustible Material ClearancesFloor Clearances Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Determining Minimum Mantel ClearanceInstallation Items Needed Installing Damper Clamp Accessory for Vented OperationInstalling Heater Base Assembly Connecting to GAS Supply Attaching Flexible Gas Hose to Heater Gas RegulatorPressure Testing Gas Supply Piping system Checking GAS ConnectionsInstalling Logs Pressure Testing Heater Gas ConnectionsInstalling Back Log #1 Installing Middle Log #2 CCL3930PTB/NTB Shown Installing Crossover Log #6 CCL3930PTB/NTB Shown Single Burner Seasonal Oak Models CRL2718P/N, CRL2718P/NOperating Heater Lighting InstructionsTo Appliance Variable Control OperationTo Turn OFF GAS Shutting Off HeaterManual Lighting Procedure InstructionsThermostat Control Operation Inspecting BurnersTo Turn OFF GAS To Appliance Pilot Flame PatternBurner Primary AIR Holes Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Main BurnerTroubleshooting Observed Problem Possible Cause RemedyMaintenance, Gas leak. See Warning statement Optional Positioning of Thermostat Sensing Bulb For Masonry and Factory-built Metal FireplaceService Hints Replacement PartsAccessories Technical ServiceDual Burner Biltmore Split OAK Models SpecificationsDual Burner Smoky Mountain OAK Models Single Burner Seasonal OAK ModelsIllustrated Parts Breakdown Parts List Variable MANUALLY-CONTROLLED Biltmore Split OAK ModelsModels CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT THERMOSTATICALLY-CONTROLLED Smoky Mountain OAK Models Models CCL3018PTA and CCL3018NTA THERMOSTATICALLY-CONTROLLED Biltmore Split OAK Models KEY Part Number CCL3018PTA CCL3018NTA Description QTYModels CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB Parts List Variable Manually Controlled Seasonal OAK CRL3124P and CRL3124NVariable MANUALLY-CONTROLLED Seasonal OAK Models Description QTYParts Central Owners Registration Form Postage Required 111160-01A Warranty Information Keep this Warranty
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