Desa 24", 30 installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

 

nected to ignitor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched

 

 

 

 

by any metal or tubing. Keep

 

 

 

 

ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor

 

 

 

 

to base panel of log set. Nut is

 

 

 

 

located behind base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7. Ignitor electrode positioned wrong

7.

Replace pilot assembly

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at ODS/pilot but

 

ment shutoff valve closed

 

equipment shutoff valve

no ignition

2. Control knob not in PILOT

2.

Turn control knob to PILOT

 

 

position

 

position

 

3.

Control knob not pressed in

3.

Press in control knob while in

 

 

while in PILOT position

 

PILOT position

 

4.

Air in gas lines when in-

4.

Continue holding down con-

 

 

stalled

 

trol knob. Repeat igniting op-

 

 

 

 

eration until air is removed

 

5.

Depleted gas supply (propane/

5.

Contact local propane/LP gas

 

 

LP only)

 

company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 23) or

 

 

 

 

replace ODS/pilot assembly

 

7. Gas regulator setting is not

7.

Replace gas regulator

 

 

correct

 

 

ODS/pilot lights but flame

1. Control knob not fully pressed in

1.

Press in control knob fully

goes out when control knob is

2. Control knob not pressed in

2.

After ODS/pilot lights, keep con-

released

 

long enough

 

trol knob pressed in 30 seconds

 

3.

Equipment shutoff valve not

3.

Fully open equipment shutoff

 

 

fully open

 

valve

 

4.

Pilot flame not touching ther-

4.

A) Contact local propane/LP

 

 

mocouple, which allows ther-

 

or natural gas company

 

 

mocouple to cool, causing

 

 

 

 

pilot flame to go out. This

 

B) Clean ODS/pilot (see

 

 

problem could be caused by

 

Cleaning and Maintenance,

 

 

one or both of the following:

 

page 23) or replace ODS/pilot

 

 

A) Low gas pressure

 

assembly

 

 

B) Dirty or partially clogged

 

 

 

 

ODS/pilot

 

 

 

5.

Thermocouple connection

5.

Hand tighten until snug, then

 

 

loose at control valve

 

tighten 1/4 turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

113097-01C

www.desatech.com

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Contents Patent Pending What to do if YOU Smell GASTable of Contents Safety Information Est edition of The National Fuel Gas Code, Ansi Z223.1/NFPA Local CodesProduct Identification Product FeaturesUnpacking Providing Adequate Ventilation AIR for Combustion VentilationDetermining FRESH-AIR Flow for Heater Location Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Check GAS Type InstallationMinimum Firebox Side WallLog DepthMantel Clearances Accessories,Floor Clearances Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Installing Heater Base AssemblyChimney Minimum Permanent Area of Various Standard Round FluesAttaching Base Assembly to Fireplace Floor Dual Burner Model Connecting to GAS SupplyAdjustment. Checking GAS Connections Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPa Test Pressures In Excess Of 1/2 Psig 3.5 kPaInstalling Front Log #1 CCL3930PTB/NTB Shown Installing LogsInstalling Crossover Log #4 CCL3930PTB/NTB Shown Installing Front Log Lighting Instructions Operating HeaterVariable Control Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Shutting Off HeaterOperating Heater Control Knob and Ignitor Thermostat Control OperationInspecting Burners Cleaning MaintenanceTechnical Service Service HintsWhen Gas Pressure Is Too Low LogsObserved Problem Possible Cause Remedy TroubleshootingOr replace burner orifice Statement above Gas leak. See WarningFor Masonry and FACTORY- Built Metal Fireplace Optional Positioning Thermostat Sensing BulbSingle Burner Seasonal OAK Models Dual Burner Biltmore Split OAK ModelsIllustrated Parts Breakdown Variable MANUALLY-CONTROLLED Biltmore Split OAK Models Parts ListIllustrated Parts Breakdown THERMOSTATICALLY-CONTROLLED Biltmore Split OAK Models Peg positions vary according to model 111340-02 111340-02 111340-01 Front Log #1 3A 3B Variable MANUALLY-CONTROLLED Seasonal OAK Models Accessories Replacement PartsParts Central Keep this Warranty Warranty InformationLimited Warranty Comfort Glow VENT-FREE GAS LOG Heaters

CRL2718PA/NA, CRL3124PA/NA, CCL3018PA/NA, CCL3924PA/NA, CCL3018PTA/NTA, CCL3924PTA/NTA, CCL3930PTB/NTB, CCL3018PTA/NTA, CCL3924PTA/NTA, CCL3930PTB/NTB, 24", 30 specifications

Desa gas fireplaces are known for their innovative designs and advanced technologies, making them a popular choice among homeowners seeking both aesthetics and performance. Among the range of products, the models Desa 24", 30, CCL3018PTA/NTA, CCL3924PTA/NTA, CCL3930PTB/NTB, CRL2718PA/NA, CRL3124PA/NA, and CCL3018PA/NA stand out due to their unique characteristics and features that enhance the home ambiance while providing efficient heating solutions.

One of the key features of these Desa models is their variable size offerings. With options like the 24" and 30" units, homeowners can choose the perfect fit for their space, whether it's a cozy corner or a focal point in the living room. The variety of sizes allows for flexibility in design, ensuring that each fireplace integrates seamlessly with the surrounding decor.

Moreover, these models are equipped with advanced heating technologies that improve energy efficiency. Many units feature dual fuel capabilities, allowing users to switch between natural gas and propane, which is ideal for adapting to different energy sources and preferences. This flexibility is coupled with a powerful output, providing substantial warmth while also being environmentally friendly.

The aesthetic appeal of Desa fireplaces cannot be overlooked. Models like CCL3018PTA/NTA and CCL3924PTA/NTA come with realistic flame effects that replicate a traditional wood-burning fireplace's ambiance without the hassle of keeping wood stocked. The captivating flame patterns and ember beds create a warm and inviting atmosphere, enhancing any living space.

In terms of safety and convenience, Desa fireplaces are designed with several features that ensure hassle-free operation. Most models include electronic ignition systems, allowing for easy start-up without the need for matchsticks or lighters. Additionally, many units come equipped with remote controls, enabling users to adjust settings such as flame height and heat output from the comfort of their seats.

The construction of Desa fireplaces also emphasizes durability and quality. Built with robust materials and carefully engineered components, these fireplaces are designed to withstand the test of time while maintaining high-performance standards.

Overall, the Desa lineup, featuring models such as CCL3930PTB/NTB, CRL2718PA/NA, and CRL3124PA/NA, brings together a perfect blend of efficiency, aesthetic appeal, and modern technology. The thoughtful design, user-friendly features, and versatile options make them a fantastic choice for anyone looking to upgrade their home heating solution while adding a touch of elegance to their interiors. With a Desa fireplace, homeowners not only invest in a reliable source of heat but also enrich their living environment with style and comfort.
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