Harman-Kardon Harman Kardon AVR 360 Receiver Troubleshooting and Solutions

	TROUBLESHOOTING GUIDE
SYMPTOM	CAUSE	SOLUTION
Unit does not function when Main	•• No AC Power	•• Make certain AC power cord is plugged into a live outlet
Power Switch is turned on		•• Check whether outlet is switch-controlled
Display lights, but no sound or	•• Intermittent input connections	•• Secure all input and speaker connections
picture	•• Mute is on	•• Press Mute Button
	•• Volume control is down	•• Turn up volume control
No sound from any speaker;	•• Amplifier is in protection mode due to	•• Check speaker wires for shorts at receiver and speaker ends
PROTECT message appears on	possible short
front panel	•• Amplifier is in protection mode due to	•• Contact your local Harman Kardon service center
	internal problems
No sound from surround or center	•• Incorrect surround mode	•• Select a mode other than Stereo
speakers	•• Input is monaural	•• There is no surround information from mono sources
	•• Incorrect configuration	•• Check speaker configuration
	•• Stereo or Mono program material	•• The surround decoder may not create center- or rear-channel
		information from nonencoded programs
Unit does not respond to remote	•• Weak batteries in remote	•• Change remote batteries
commands	•• Wrong device selected	•• Press the Setup Button
	•• Remote sensor is obscured	•• Make certain front-panel sensor is in line of sight of remote or connect
		an optional remote sensor
Intermittent buzzing in tuner	•• Local interference	•• Move unit or antenna away from computers, fluorescent lights,
		motors or other electrical appliances
Surround Back Speaker settings	•• Multizone system has been turned on, and	•• Use the menu system to access the Zone 2 menu and reassign the
cannot be accessed, and test tone	the surround back channels were reassigned	surround back channels to the main room
does not play through Surround	to multizone operation
Back Speakers
Unable to activate Program mode	•• AVR Settings Button not held for at least 3	•• The selector will light as you initially press it, and go dark as you hold
on remote	seconds	it down. Continue to hold it and wait 3 seconds for the selector to
		light again
Remote buttons light, but AVR	•• Remote is in Zone 2 mode	•• Slide the Zone Switch at the bottom of the remote to the Zone 1
does not respond		position

Additional information on troubleshooting possible problems with your AVR 460/AVR 360, or installation-related issues, may be found in the list of “Frequently Asked Questions”, which is located in the Product Support section at www.harmankardon.com.

ENGLISH

Processor Reset

If the unit behaves erratically after a power surge, first turn off the Main Power Switch and unplug the AC power cord for at least 3 minutes. Plug the cord back in and turn the receiver on. If this doesn’t help, reset the AVR.

NOTE: A system reset erases all user configurations, including video resolution, speaker and level settings, and tuner presets. After a reset, reenter all of these settings from your notes in the appendix worksheets.

To reset the AVR 460/AVR 360, place it in Standby mode (press the front-panel Standby/On Switch so that the Power Indicator turns amber). Then press the front-panel OK Button for at least 5 seconds until the RESET message appears.

If the receiver does not function correctly after a processor reset, contact an authorized Harman Kardon service center for assistance. Authorized service centers may be located by visiting the Web site at www.harmankardon.com.

NOTE: After performing a system reset, wait at least 1 minute before pressing any Source Selectors.

Memory

If the AVR 460/AVR 360 is unplugged or experiences a power outage, it will retain user settings for up to two weeks.

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