3Com ENTERPRISE OS 11.3 manual Country Telephone Number Asia Pacific Rim, Europe, Latin America

Page 111

Support from 3Com 111

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, please the 3Com technical telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

Diagnostic error messages

Details about recent configuration changes, if applicable

Here is a list of worldwide technical telephone support numbers:

Country

Telephone Number

Country

Telephone Number

 

 

 

 

 

Asia Pacific Rim

 

 

 

 

Australia

1 800 678 515

P.R. of China

10800 61 00137 or

Hong Kong

800 933 486

 

021 6350 1590

India

+61

2 9937 5085

Singapore

800 6161 463

Indonesia

001 800 61 009

S. Korea

 

Japan

0031 61 6439

From anywhere in S. Korea:

00798 611 2230

Malaysia

1800 801 777

From Seoul:

(0)2 3455 6455

New Zealand

0800 446 398

Taiwan, R.O.C.

0080 611 261

Pakistan

+61

2 9937 5085

Thailand

001 800 611 2000

Philippines

1235 61 266 2602

 

 

 

 

 

 

 

Europe

 

 

 

 

From anywhere in Europe, call: +31

(0)30 6029900 phone

 

 

 

+31

(0)30 6029999 fax

 

 

Europe, South Africa, and Middle East

From the following countries, you may use the toll-free numbers:

Austria

0800 297468

Netherlands

0800 0227788

Belgium

0800 71429

Norway

800 11376

Denmark

800 17309

Poland

00800 3111206

Finland

0800 113153

Portugal

0800 831416

France

0800 917959

South Africa

0800 995014

Germany

0800 1821502

Spain

900 983125

Hungary

00800 12813

Sweden

020 795482

Ireland

1800 553117

Switzerland

0800 55 3072

Israel

1800 9453794

U.K.

0800 966197

Italy

1678 79489

 

 

 

 

 

 

Latin America

 

 

 

Argentina

AT&T +800 666 5065

Mexico

01 800 CARE (01 800 2273)

Brazil

0800 13 3266

Peru

AT&T +800 666 5065

Chile

1230 020 0645

Puerto Rico

800 666 5065

Colombia

98012 2127

Venezuela

AT&T +800 666 5065

 

 

 

 

North America

1 800 NET 3Com

 

 

 

(1 800 638 3266)

 

 

Enterprise Customers: 1 800 876-3266

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Contents Upgrading Enterprise OS Software 95052-8145 3Com CorporationBayfront Plaza Santa Clara, CaliforniaContents Upgrading a BRIDGE/ROUTER Using the COMMAND-LINEUTILITIES Reference for the Upgrade Management Utilities Lossary Ndex 3COM Corporation Limited Warranty Icon Description About this GuideConventions List conventions that are used throughout this guideConvention Description Text ConventionsUpgrade Tools OverviewProcess Automatic or Manual Recovery Primary, Secondary, and Test Boot SourcesTake Time to Plan Rules and Support LimitationsOverview Installing the Utilities on a Network Management Station Version message may refer to Solaris 2.5 as SunOS Installing the Utilities on a Unix SystemPreparing for Installation Where os is the directory for your operating systemTo install only the upgrade utilities, enter Return to normal privilege by enteringOperating System Directory Name Bcmsteup -bootp Transfer Method Planning and Preparing UpgradeSetting Up a File You can choose to transfer files using FTP or TftpBcmsysupgrade -sfromnb -ftp device Flash Memory Required for SuperStack II NETBuilder Token RingSuperStack II NETBuilder SI FD Frad PathBuilder S5xx SwitchChecking Software VersionPlanning Tables 10.1.3.24 11.0 BF Planning and Preparing the Upgrade Preparing for the Upgrade Upgrading Using the Netbuilder Upgrade Link ApplicationRemotely Programs⇒ Remote Upgrade Utilities⇒Upgrade LinkButton Description Appears. describes the buttons on the bottom of the StatusAbort To the switch or bridge/router by following these steps Verifying forUpgrading You must be logged in as root for this procedure Unix Select Upgrade and click Apply Upgrade page appearsFor Windows CD-ROM, use the following path Upgrading Using the Netbuilder Upgrade Link Application Upgrading Software Upgrading Using the Netbuilder Upgrade Link Application COMMAND-LINE Utilities Shown on Setting up for Tftp File TransfersFTP password is overwritten with the following text string Setting up for FTP File TransfersSoftware on the NMS InstallingFrom a Tarred File, use To check which version you have installed, enterWindows \%tftpboot%\image\platform\SWFW\version\pkg For UNIX, enterUsing Bcmsysupgrade UtilityTo Upgrade NETBuilder system Lists the most common bcmsysupgrade optionsSame options must be used to upgrade configuration files FilenamesPathBuilder S5xx Series Switch Test your new software using Copy the upgraded software to the bridge/router usingAccept your upgrade using If the Bridge/Router or Switch Does Not Boot Bridge/router reboots after the firmware is upgradedBcmsysupgrade options -sfromnb -newhw device SETDefault -IP CONTrol = ROute Bcmsysupgrade -saccept -newhw device Enable a routing protocol. For example, enable RIP by using Bcmsysupgrade -stonb -m -newhw device Upgrading a BRIDGE/ROUTER Using the COMMAND-LINE Utilities Upgrading the Software Image Only Upgrading the Software Image only Using Upgrade Link Upgrading Select Upgrade and click Apply. The Upgrade page appears Click Home then Exit to exit Upgrade Link Utilities Command-LineAccept the upgrade using Copy the new software to the bridge/router usingInterface Enterprise OS UserReboot the system by entering Prerequisites Backing UP and Restoring SoftwareBacking UP and Restoring Software Software You select and set up your file transfer methodSelect Verify Upgrade Services Diagnose Prediagnosing System ProblemsBacking Up the Software For Windows For UnixEnable a routing protocol. For example, enable Ospf using Mapping Hostnames Using the etc/snmp.cfg File Select Verify Upgrade Services Diagnose then click Apply Verifying the Device for RestoringRestoring the Software Detect any problems with Snmp or Tftp connectivity using Command-Line Prediagnosing System ProblemsIf you are not replacing the hardware, use Where backname is the name of the backup for the boot blocksReference for Upgrade Management Utilities AccessingDownloading Update Log File Utility DescriptionsSyntax Getting Help To access the man pages for a specific utility, useOr to access help for a specific utility, use BcmbackupWith Ftp -tftpProcess BcmconfigBcmctrl Bcmdf Bcmdiagnose Cdrom path BcminstallTar path Installs a tarred package file Network management station-l are mutually exclusive BcmloadconfigBcmnbrus BcmrestoreBcmsysupgrade BcmsetupBcmuname Bcmupdate UpgradeLink General TroubleshootingTroubleshooting Error Getting HelpCode Meaning Installation Troubleshooting MessagesHardware-Related Determining Pinging IP address Connectivity Validating the Snmp Testing Snmp read accessRequired programs Not consistentCreating an Upgrade File Snmp read access OKTesting Snmp write access Snmp write access OKMeaning This is an information message Action None Action Check with your systems administrator MeaningMeaning This is a status message Action None Remote test filesFile transfers using Tftp are OK Downloading an Upgrade FileAppendix a Troubleshooting NETBuilder II Upgrade Choosing a Software PackageMigration Path Recommended Upgrade From Version To VersionFrom Version 8.2/8.3 To Version NETBuilder II Software Package Migration to SuperStack NETBuilder UpgradeFrom Version 9.0/9.1/9.3 To Version From Version 9.0/9.1/9.3/10.1 To Version32x Series From Version 8.3/9.0/9.1/9.3 To Version From Version To Version 42x Series From Version 8.0/8.1NETBuilder SI Upgrade OfficeConnect Software Package Migration to OfficeConnectFrom Version 10.2 model To Version 13x only PathBuilder Software Package Migration to Appendix B Choosing a Software Package Solaris Mounting the CD-ROMON a C Unix PlatformMounting CD-ROM onYou may need to start the NFS daemons At the command prompt on the remote system, enterChange directories to /etc/init.d and enter EnterRemote CD-ROM Drive Mounting the CD-ROM on HP-UXMounting the CD-ROM on IBM AIX 4.1.x Through Open a command window Insert the CD-ROM EnterCD-ROM UnmountingAppendix C Mounting the CD-ROMON a Unix Platform Services Technical SupportOnline Technical 408 727 Access by Analog ModemAccess by Digital Modem 847 262Latin America Country Telephone Number Asia Pacific RimEurope Europe, South Africa, and Middle EastCountry Telephone Number Fax Number Glossary NMS See network management station Glossary Glossary Numbers IndexIndex 3Com Corporation Limited Warranty Disclaimer

ENTERPRISE OS 11.3 specifications

3Com Enterprise OS 11.3 is a robust network operating system designed specifically for enterprise-level applications, offering a comprehensive suite of features and technologies that enhance network performance, reliability, and security. Engineered for the needs of large organizations, this operating system integrates advanced functionalities that ensure efficient management of network resources.

One of the key features of 3Com Enterprise OS 11.3 is its enhanced routing capabilities. It supports dynamic routing protocols like OSPF and RIP, ensuring optimal path selection and efficient use of network bandwidth. This enables seamless communication across multiple network segments, reducing latency and improving overall system responsiveness.

Another significant characteristic of this OS is its powerful network management tools. The built-in management functionalities provide administrators with an intuitive interface to monitor, configure, and troubleshoot network devices in real time. With features like SNMP (Simple Network Management Protocol) support, network visibility is improved, allowing for efficient performance monitoring and rapid response to potential issues.

Security is a critical focus for 3Com Enterprise OS 11.3, which includes comprehensive measures such as access control lists (ACLs), robust authentication methods, and support for Virtual Private Networks (VPNs). These security features safeguard sensitive data and ensure that only authorized users can access network resources, mitigating the risk of unauthorized access and potential data breaches.

The operating system is also designed for scalability, accommodating the growing needs of enterprise environments. Its modular architecture allows for the integration of additional features and services without sacrificing performance. This flexibility makes it suitable for both small businesses and large enterprises, adapting to various networking requirements as they evolve.

Furthermore, 3Com Enterprise OS 11.3 facilitates quality of service (QoS) management, which prioritizes critical network traffic. By ensuring that time-sensitive applications receive the bandwidth they need, the OS enhances the performance of voice, video, and data services, which is crucial for maintaining high productivity levels.

In summary, 3Com Enterprise OS 11.3 stands out with its advanced routing capabilities, robust network management tools, enhanced security features, scalability, and QoS management. These characteristics make it an ideal solution for enterprises seeking a reliable and efficient network operating system to support their complex networking needs.