Viking RDSCD2305BSS manual Troubleshooting, Service Information

Troubleshooting

	Problem	Possible Cause and/orRemedy
	Range will not function.	Range is not connected to electrical power:
		Have electrician check power circuit breaker,
		wiring, and fuses.
	Oven does not operate in	Door is not shut tight enough for automatic
	self-clean.	door latch to lock.
	Oven is not clean after self-	Temperature control knob not rotated all the
	clean cycle.	way past clean until it stops.
	Broil does not work.	Temperature control knob is rotated too far
		past broil position.
	Door will not open.	Oven is still in self-clean mode. If oven is
		hot, door latch will release when safe
		temperature is reached.
	Oven light will not work.	Light bulb is burned out.
		Range is not connected to power.
	Igniters will not work.	Circuit is tripped.
		Fuse is blown.
		Range is not connected to power.
	Igniters sparking but no	Gas supply valve is in “OFF” position.
	flame ignition.
		Gas supply is interrupted.
	Igniters sparking	Power supply is not grounded.
	continuously after flame
	ignition.	Power supply polarity is reversed.
		Igniters are wet or dirty.
	Burner ignites but flame is	Burner ports are clogged.
	large, distorted, or yellow.
		Unit is being operated on wrong type of gas.
Product Care		Air shutters not properly adjusted.

Service Information

If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

Have the following information readily available.

•Model number

•Serial number

•Date purchased

•Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at

1-888-VIKING1 (845-4641), or write to:

VIKING RANGE CORPORATION

PREFERRED SERVICE

1803 Hwy 82W

Greenwood, Mississippi 38930 USA

Record the information indicated below. You will need it if service is ever required. The model and serial number can be found by either tilting range back or using a mirror to look underneath on the front edge of the bottom base.

Model no. _____________________ Serial no. ________________________

Date of purchase _______________ Date installed ___________________

Dealer’s name __________________________________________________

Address ________________________________________________________

_______________________________________________________________

If service requires installation of parts, use only authorized parts to insure protection under the warranty.

Keep this manual for future reference.

Product Care

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