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Troubleshooting
Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by
these remedies, or if you have any questions about settings and installation.
Problems
Problem Check item/remedy Page
Cannot access from browser
Check if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connected
to the network port. −
If the network port connection indicator does not light, the LAN is not
connected or the network is not operating correctly.
Make sure that the connection indicator lights. Contact the system
administrator if the indicator does not light.
−
Refer to the system administrator to make sure the IP address is valid. page 11
Use the following procedure to check if you are accessing a valid IP
address.
>ping "recorder IP address"
When reply is returned from the recorder, the connection is normal.
When reply is not returned, check the IP address and the subnet mask
settings.
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Refer to the system administrator to make sure the IP address is different
from another device. page 11
Check if the IP address of the recorder matches the submit of the network.
page 11
When the recorder and the client (PC) are on the same subnet, set the
same subnet for the IP address.
To access the recorder on the same subnet, it is recommended to set the
recorder's address to "Don't Use Proxy For These Addresses".
Buttons on browser window are not
displayed correctly
The browser's display may have troubles if you change the font settings
from the initial settings. Use the initial font settings. −
Some information does not appear on
browser window
Press [F5] on the keyboard to refresh the window. −
Image is not being refreshed
The image display may be stopped because of congestion on the network.
Press [F5] on the keyboard to acquire the image again. −
Image data may not be refreshed if recording at low recording rate (less
than 1 ips). −
Live and recorded images in MPEG-4
format are not displayed in a normal
manner
Display and recording may be unavailable for up to one minute directly after
the recorder is turned on while cameras are active or a LAN cable is
connected to the camera port.
−
SD memory data is not displayed on
rec event list
Data on SD memory cannot be played from a normal rec event list or from
date search. Filter the rec event list by using [SD memory] of the rec event
search and then select rec event list to play images.
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The recorded time on the SD memory data is the time set for the camera
when the image is recorded on the SD memory card. Check the time set for
the camera.
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Cannot play SD memory data
If the recording consists of only a few frames, they may not be played back
normally. When this happens, click "NEXT IMAGE" / "PREV IMAGE" to
display the images.
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