Troubleshooting
61
SD memory data is not displayed on
rec event list
Data on SD memory cannot be played from a normal rec event list or from
date search. Filter the rec event list by using [SD memory] of the rec event
search and then select rec event list to play images.
−
The recorded time on the SD memory data is the time set for the camera
when the image is recorded on the SD memory card. Check the time set for
the camera.
−
Cannot play SD memory data
If the recording consists of only a few frames, they may not be played back
normally. When this happens, click "NEXT IMAGE" / "PREV IMAGE" to
display the images.
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Display in one image display area
changes to multiple camera images
when viewing MPEG-4 images in
multiscreen
This may be caused by the combination of the PC's display adapter and
driver. When this happens, first, update the driver of the display adapter.
• If this does not resolve the problem, use the following procedure to
adjust the hardware accelerator function. This explanation uses
Windows XP as an example.
1. Close all the browsers and then right-click the desktop and select
"Properties" from the menu.
2. Select [Setting] tab from "Display Properties", and then click the
[Advanced] button.
3. Click the [Troubleshoot] tab, and disable the DirectDraw acceleration
by adjusting the level of [Hardware acceleration].
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Cannot close confirmation window
when basic operation window opens
Check the user name and password. Setup
Instructions
(PDF file)
Cannot play back downloaded images Download is stopped when the settings are changed. When this happens,
the downloaded image cannot be played back. −
[Please wait] is always displayed on
window
ActiveX control is not installed. Install ActiveX control. page 64
Problem Check item/remedy Page