Troubleshooting
94
Display in one image display area
changes to multiple camera images
when viewing MPEG-4 images in
multiscreen
This may be caused by the combination of the PC's display adapter and
driver. When this happens, first, update the driver of the display adapter.
• If this does not resolve the problem, use the following procedure to
adjust the hardware accelerator function. This explanation uses
Windows XP as an example.
1. Close all the browsers and then right-click the desktop and select
"Properties" from the menu.
2. Select [Setting] tab from "Display Properties", and then click the
[Advanced] button.
3. Click the [Troubleshoot] tab, and disable the DirectDraw acceleration
by adjusting the level of [Hardware acceleration].
−
Cannot close confirmation window
when basic operation window opens
Check the user name and password. page 69
Cannot play back downloaded images Download is stopped when the settings are changed. When this happens,
the downloaded image cannot be played back. −
[Please wait] is always displayed on
window
ActiveX control is not installed. Install ActiveX control. page 96
Audio is not recorded
Audio is not be played correctly
Is "Mic input" selected for "Audio mode" on the setup menu of the network
camera?
page 34,
page 42
Is "32 kbps" selected for "Audio bit rate" on the setup menu of the network
camera?
Check the settings of the camera.
page 34,
page 42
Audio may not play when playing the most recent images while recording
images or audio.
If this happens, stop and then start playing the images again.
−
Cannot play audio using the Viewer
software
• Are an image data (extension: n3r) and an audio data (extension: n3a) in
the same folder?
Check the directory designated as the destination folder.
Operating
Instructions
(PDF file)
Problem Check item/remedy Page