Troubleshooting
64
The following problems may occur depending on the operating environment. If these problems occur, use the appropriate remedy to solve it. The
following remedies do not affect other applications or security.
The "Information bar" used in the following problems and remedies indicates the message bar that appears under the address bar in Internet
Explorer.
Message display
Problem Remedy
The following message appears in the information bar.
"Pop-up blocked. To see this pop-up or additional options, click
here..."
Click the information bar and select "Allow popups from this site...". A
prompt asking "Allow popups from this site" appears, click the "Yes"
button.
The following message appears in the information bar.
"This site may require the following ActiveX control: Install
'wvasetup.exe' from 'Matsushita Electric Industrial Co., Ltd.' and
click here..."
Click the information bar and select "Install ActiveX Control...".
A security warning window appears, click the "Install" button.
The following message appears in the information bar.
"Internet Explorer has blocked the file being downloaded to your
computer from this site as a security measure. Click here to
display options..."
Click the information bar and select "Download File...".
If you cannot download the file even after doing the following
operations, do the following.
Open Internet Explorer's security settings window, select "Download" -
"Automatic prompting for file downloads"-"Enable" and then click the
"OK" button. A warning window appears, click the "Yes" button.
The following security warning window appears when you try to
download a file. "The publisher could not be verified. Are you
sure you want to run this software?"
Click the "Run" button.
Unnecessary status bar or scroll bar appears in popup
Open Internet Explorer's security settings window, select "Allow
unlimited size and position of script when opening windows" - "Enable"
and then click the "OK" button. A warning window appears, click the
"Yes" button.