Saab 2007 owner manual Owner assistance, Service record retention, Service costs

Customer Assistance and Information 253

Service record retention

It is the owner´s responsibility to retain ser- vice records. If possible, you should keep copies of all shop work orders for all service and repairs, whenever performed. As indi- cated in the new car and emission control system warranties, it is important to docu- ment that all necessary maintenance has been done.

HOW THE SERVICE RECORD IS ORGANIZED

The service record is comprised of a series of coupons on which to record services as they are performed. There are additional coupons for documenting extra engine oil and filter changes, extra automatic trans- mission fluid services necessary for severe service conditions, and brake fluid changes.

HOW TO USE THE SERVICE RECORD COUPONS

When the car is brought to a Saab dealer for scheduled maintenance, present the Saab Warranty and Service Record Booklet to the service manager. When the technician has completed the service, the technician will sign the maintenance record. The person responsible for quality assurance at the dealership will also sign and stamp the record with the dealer identification stamp.

Service costs

Dealer pricing practices and labor for ser- vice work vary. Saab’s recommended ser- vice times for each service point do not include the labor required to replace wear items, such as wiper blades, brake pads or tires. Nor is labor to perform other service or repairs found to be necessary as a result of the inspections included in these times. Additional labor and parts will be charged for such work when necessary, except as covered under an applicable Saab warranty or any optional extended service contract. Transmission fluid changes or suspension alignment, when necessary, are also addi- tional.

Dealer charges for general shop material, regulated hazardous waste removal, recy- cling expenses or other operation costs may also be applied to service and repair invoices and are apt to vary by dealer and location.

Owner assistance

Warranties and service problem assistance

For complete information about all applica- ble warranties, including the New Car War- ranty, Perforation Warranty, Vehicle Emis- sion Warranty and Emission Perforation Warranty, consult the Warranties and Ser- vice Record Booklet which accompanies this Owner’s Manual. It also contains owner assistance information including Saab Roadside Assistance. If the booklet is lost or misplaced, a new one may be ordered through a Saab dealer or by contacting Saab.

In the U.S. there is a national Customer Assistance Center at Saab Automobile USA, Inc. The toll-free number to call from all 50 states is 1-800-955-9007.

In Canada, please call the Saab Customer Assistance Center at 1-800-263-1999.

A list of authorized Saab sales and service dealers is available for those planning to travel in the United States and Canada.

Canadian or U.S. travelers may call the Customer Assistance Center in the country in which they are traveling.