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Troubleshooting
Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by
these remedies, or if you have any questions about settings and installation.
Problems
Problem Check item/remedy Page
Cannot access from browser
Check if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connected
to the network port. −
If the network port connection indicator does not light, the LAN is not
connected or the network is not operating correctly.
Make sure that the connection indicator lights. Contact the system
administrator if the indicator does not light.
−
Refer to the system administrator to make sure the IP address is valid. Setup
Instructions
(PDF file)
Use the following procedure to check if you are accessing a valid IP
address.
>ping "recorder IP address"
When reply is returned from the recorder, the connection is normal.
When reply is not returned, check the IP address and the subnet mask
settings.
−
Refer to the system administrator to make sure the IP address is different
from another device.
Setup
Instructions
(PDF file)
Check if the IP address of the recorder matches the subnet of the network. Setup
Instructions
(PDF file)
When the recorder and the client (PC) are on the same subnet, set the
same subnet for the IP address.
Setup
Instructions
(PDF file)
To access the recorder on the same subnet, it is recommended to set the
recorder's address to "Don’t Use Proxy For These Addresses".
Setup
Instructions
(PDF file)
Buttons on browser window are not
displayed correctly
The browser's display may have troubles if you change the font settings
from the initial settings. Use the initial font settings. −
Some information does not appear on
browser window
Press [F5] on the keyboard to refresh the window. −
Image is not being refreshed
The image display may be stopped because of congestion on the network.
Press [F5] on the keyboard to acquire the image again. −
Image data may not be refreshed if recording at low recording rate (less
than 1 ips). −
Live and recorded images in MPEG-4
format are not displayed in a normal
manner
Display and recording may be unavailable for up to one minute directly after
the recorder is turned on while cameras are active or a LAN cable is
connected to the camera port.
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