Moxa Technologies DE-308, DE-303 manual Troubleshooting, NPort Server Pro User’s Manual A-3

Troubleshooting

To solve this problem:

1.Confirm your IP address with NPort Server Pro.

2.Ask the administrator to set up the server configuration so that you are on NPort Server Pro’s Access Control List.

¿While running NPort Pro Manager, a question mark, '?', shows up on top of the server icon, and you are unable to enter server properties.

Thismeansthatthehostcannotfindtheserver.Herearesomestepsyoucantaketorecoverfromthis problem:

Ifthehostandserverareinthesamelocation:

1.Make sure NPort Server Pro’s power cable is plugged in, and the server is receiving power.

2.Check that the server’s network connector is plugged in properly.

3.Make sure your computer is properly connected to the network.

4.Double click on the server icon that has the question mark (?) on top. This will evoke NPort Pro Manager to reconnect with the server.

Iftheserverisatremotesite:

1.Make sure the network connection to the remote site is okay. If no route can be established to the remote server, and you are connecting through the Internet, you may need to wait until the route is reestablished.

2.If the route is okay, try running ping [server-IP-address]

from your NT host, where [server-IP-address]is the server’s IP address. If the server cannot be pinged, you will need to ask someone at the remote site to check and

see if the power is on, and make sure that the connection is okay. And then double click on the server icon that has the question mark (?) on top. This will evoke NPort Pro Manager to reconnect with the server.

If theproblemisstillnotfixed,contactMoxatechnicalsupportforfurtherinformation.

NPort Server Pro User’s Manual A-3