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Moxa Technologies DE-308, DE-303 manual Installation and Configuration Troubleshooting

Models: DE-308 DE-303

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Troubleshooting

Thisappendixexplainshowtosolvesomeofthemostcommonproblemsyoucouldencounterwhile

using NPort Server Pro. If you are still having problems after reading this chapter, contact your dealer, ore-mailMoxaforhelp.Youmayalsousethe"ProblemReportForm"attheendofthismanualto

notifyyourdealerthatyourequireprompttechnicalsupport.

Wecoverthefollowingtopics.

qInstallation and Configuration Troubleshooting

qProgramming Problems

qLED Descriptions

Installation and Configuration Troubleshooting

¿Cannot use the first computer installed with the Single-Host NPort Pro Manager to access NPort Server Pro.

Forsecurityreasons,andtosimplifyoperations,theSingle-HostModeallowsonlyonehostto connecttoNPortServerProatatime.Thus,ifwhileusingthesingle-hosttypeofinstallationyou discoverthattheserverhasalreadybeenconfiguredwithpasswordprotection,itisadvisedthatyou checktoseeiftwoormoreNT/95/98hostsaresharingthesameNPortServerProconfiguredfor Single-HostMode.IfyouwishtousemorethanonehosttoaccessthesameNPortServerPro,you willneedtoinstallNPortServerProunderCustomMode.

NPort Server Pro User’s Manual A-1

Image 153

Moxa Technologies DE-308, DE-303 Installation and Configuration Troubleshooting, NPort Server Pro User’s Manual A-1

Contents

Fourth Edition, Mar N P o r t S e r v e r P r o U s e r ’ s M a n u a lfor DE-303/308 Tel +866-2-8919-1230Trademarks Copyright NoticeDisclaimer N P o r t S e r v e r P r o U s e r ’ s M a n u a lM O X A I n t e r n e t S e r v i c e s The following services are providedsupport@moxa.com.tw ftp//ftp.moxa.comChapter T a b l e o f C o n t e n t sChapter ChapterSetting Up Custom Chapter 8. Changing Your Installation TypeUtility Programs ChapterAppendix B Appendix AAppendix C Appendix DPage Page NPort Server Pro User’s Manual OverviewFeatures Package Checklist1-2 NPort Server Pro User’s Manual Overview Front Panel ViewNPort Server Pro User’s Manual Figure 1-1. 16-Port NPort Server Pro Front Panel DE-3031-4 NPort Server Pro User’s Manual Rear Panel ViewFigure 1-3. 16-Port NPort Server Pro Rear Panel DE-303 Figure 1-4. 8-Port NPort Server Pro Rear Panel DE-308NPort Server Pro User’s Manual Getting StartedKnowing Your Application Single-Host Mode2-2 NPort Server Pro User’s Manual Figure 2-1. Traditional Multi-Port Serial CommunicationGetting Started Multi-Host ModeFigure 2-2. Single-Host Mode using two NPort Server Pros NPort Server Pro User’s ManualFigure 2-3. Three-Hosts sharing two NPort Server Pros 2-4 NPort Server Pro User’s ManualCustom Mode Connecting the HardwareFigure 2-4. A remote control link diagram Getting StartedDesktop Locating NPort Server ProRack Mount 2-6 NPort Server Pro User’s ManualConnecting the Power Connecting to the NetworkConnecting Asynchronous Serial Devices Getting StartedPage InthischapterweexplainhowtoconfigureNPortServerPro’sIPaddress,using IP Address ConfigurationNPort Server Pro User’s Manual q Telnet Console q DHCP Server3-2 NPort Server Pro User’s Manual Telnet ConsoleNPort Server Pro User’s Manual IP Address Configuration3-4 NPort Server Pro User’s Manual DHCP ServerNPort Server Pro User’s Manual IP Address Configuration3. You must now define the DHCP server “scope” If you have already defined a scope, continue with step 5 below3-6 NPort Server Pro User’s Manual IP Address Configuration NPort Server Pro User’s Manual9. A window opens with the question Activate the new scope now? Click on Yes to activate 3-8 NPort Server Pro User’s Manual NPort Server Pro User’s Manual Setting Up Single-HostFigure 4-1 Application with one host and two NPort Server Pros 4-2 NPort Server Pro User’s ManualDriver and Software Installation Setting Up Single-HostNPort Server Pro User’s Manual to the desired directory, and then click on Next 4-4 NPort Server Pro User’s ManualSetting Up Single-Host 6. The Installing window shows the progress of the installation process. Click on Cancel at any time to terminate the installationNPort Server Pro User’s Manual 4-6 NPort Server Pro User’s Manual Using NPort Pro ManagerAdding an NPort Server Pro-Add Server Wizard Saving Your ConfigurationSetting Up Single-Host NPort Server Pro User’s Manual4-8 NPort Server Pro User’s Manual Setting Up Single-Host 3. Select the COM port name that you would like the first port on the server to map to. This will add all of NPort Server Pro’s ports 8 or 16, depending on the server model number to your NT/95/98 system, using consecutively numbered COM names. Click on Next to continueNPort Server Pro User’s Manual 4-10 NPort Server Pro User’s Manual Setting Up Single-Host NPort Server Pro User’s Manual5. Check the Add Server Wizard Complete! window to verify that all of the information is correct. Click on Finish if everything is correct, or click on Back to return to the previous window Modifying COM Name Mappings Deleting a ServerChanging All COM Names Consecutively 4-12 NPort Server Pro User’s ManualUn-Mapping a Port Configuring Server PropertiesChanging the COM Name of One Port Setting Up Single-HostServer Properties-Password Server Properties-General4-14 NPort Server Pro User’s Manual Server Properties-Transmission Upgrading NPort Server Pro FirmwareSetting Up Single-Host Transmission Mode4-16 NPort Server Pro User’s Manual Replacing a ServerSetting Up Single-Host NPort Server Pro User’s Manual4. Confirm the Server with the pop-up window Page NPort Server Pro User’s Manual Setting Up Multi-HostFigure 5-1. Application with three hosts and two NPort Server Pros 5-2 NPort Server Pro User’s ManualSetting Up Multi-Host Driver and Software InstallationNPort Server Pro User’s Manual to the desired directory, and then click on Next 5-4 NPort Server Pro User’s ManualNPort Server Pro User’s Manual Setting Up Multi-HostUsing NPort Pro Manager 5-6 NPort Server Pro User’s ManualSetting Up Multi-Host Saving Your ConfigurationAdding an NPort Server Pro-Add Server Wizard NPort Server Pro User’s Manual5-8 NPort Server Pro User’s Manual Setting Up Multi-Host 3. If you are the system administrator and know the current password, or if you are setting up a new password, select Yes, I am the administrator and then enter the password in the text input boxNPort Server Pro User’s Manual 5-10 NPort Server Pro User’s Manual NPort Server Pro User’s Manual Setting Up Multi-Host5-12 NPort Server Pro User’s Manual Setting Up Multi-Host Change All COM Names ConsecutivelyDeleting a Server Modifying COM Name Mappings5-14 NPort Server Pro User’s Manual Un-Mapping a PortUpgrading NPort Server Pro Firmware Setting Up Multi-Host Configuring Server PropertiesServer Properties-General NPort Server Pro User’s Manual5-16 NPort Server Pro User’s Manual Server Properties-PasswordSave Password on this computer Setting Up Multi-Host Access ControlTransmission Mode Server Properties-TransmissionConfiguring Through View by IP Adding Access Permission of One Host5-18 NPort Server Pro User’s Manual Setting Up Multi-Host NPort Server Pro User’s Manual2. Click on the server you would like to modify 5-20 NPort Server Pro User’s Manual Modifying the Host SettingsRemoving Ports from a Granted Host Setting Up Multi-HostNPort Server Pro User’s Manual 5-22 NPort Server Pro User’s Manual Removing a Granted HostAdding a Host IP Address to a Specific Port Configuring Through View by PortSetting Up Multi-Host NPort Server Pro User’s Manual5-24 NPort Server Pro User’s Manual Modifying a Granted HostRemoving a Granted Host Setting Up Multi-HostNPort Server Pro User’s Manual Note The modification will only be valid for this portPage NPort Server Pro User’s Manual Setting Up Custom6-2 NPort Server Pro User’s Manual Setting Up Custom Figure 6-1. A remote control link diagramNPort Server Pro User’s Manual Driver and Software Installation 6-4 NPort Server Pro User’s ManualSetting Up Custom NPort Server Pro User’s Manualthe desired directory, and then click on Next 6-6 NPort Server Pro User’s Manual Using NPort Pro Manager Setting Up CustomNPort Server Pro User’s Manual Saving Your Configuration 6-8 NPort Server Pro User’s ManualAdding an NPort Server Pro-Add Server Wizard Figure 6-2. NPort Manager and the menusNPort Server Pro User’s Manual Setting Up Custom6-10 NPort Server Pro User’s Manual NPort Server Pro User’s Manual Setting Up Custom6-12 NPort Server Pro User’s Manual Note If you see ports with the status ‘Non-authorized’, and you are a general user, b e sure to ask your server administrator to add access permission so that you can make modifications to the server settings Setting Up CustomDeleting a Server NPort Server Pro User’s Manual6-14 NPort Server Pro User’s Manual Change the COM Name of One PortModifying COM Name Mappings Change All COM Names ConsecutivelyUn-Mapping a Port Setting Up CustomUpgrading NPort Server Pro Firmware NPort Server Pro User’s ManualConfiguring Server Properties 6-16 NPort Server Pro User’s ManualServer Properties-Password Server Properties-GeneralSave Password on this computer box Setting Up CustomServer Properties-Transmission NPort Server Pro User’s Manual6-18 NPort Server Pro User’s Manual Access ControlTx FIFO Setting Up Custom Configuring Through View by IPAdding Access Permission of One Host NPort Server Pro User’s Manual6-20 NPort Server Pro User’s Manual Setting Up Custom Modifying the Host SettingsNPort Server Pro User’s Manual Removing Ports from a Granted Host 6-22 NPort Server Pro User’s ManualSetting Up Custom Removing a Granted HostNPort Server Pro User’s Manual 6-24 NPort Server Pro User’s Manual Configuring Through View by PortAdding a Host IP Address to a Specific Port Setting Up Custom Modifying a Granted HostNPort Server Pro User’s Manual Adding Routes to NPort Server Pro 6-26 NPort Server Pro User’s ManualRemoving a Granted Host Setting Up Custom Adding Routes Through Server PropertiesNPort Server Pro User’s Manual 2. Enter the Destination, Gateway, Netmask and Metric as needed6-28 NPort Server Pro User’s Manual Modifying RoutesConfiguring Router for Internet Connection Examples of Internet/Intranet Routing ConfigurationsRemoving Routes Setting Up Custom6-30 NPort Server Pro User’s Manual Configuring Router for One Internet and One Intranet ConnectionNPort Server Pro User’s Manual Setting Up CustomPage NPort Server Pro User’s Manual Utility Programsq NPort Pro Diagnostic Toolbar Functions Ø Configuration 7-2 NPort Server Pro User’s ManualØ Saving the Configuration Ø Exiting NPort Pro Diagnostic q Uninstalling the SoftwareInstallation and Configuration Firmware UtilityNPort Server Pro User’s Manual Toolbar Functions NPort Server General Info7-4 NPort Server Pro User’s Manual Search All NPort Servers Installation and ConfigurationNPort Server Pro User’s Manual 7-6 NPort Server Pro User’s Manual Connect to an NPort Server ProNPort Server Monitor Upgrade FirmwareInstallation and Configuration NPort Server Pro User’s Manual7-8 NPort Server Pro User’s Manual Configuring NPort MonitorToolbar Functions Start à Programs à NPort Server Pro à NPort MonitorNPort Server Pro User’s Manual Installation and Configuration7-10 NPort Server Pro User’s Manual Save Configuration Installation and ConfigurationNPort Server Pro User’s Manual 7-12 NPort Server Pro User’s Manual Load ConfigurationMonitor Installation and ConfigurationNPort Server Pro User’s Manual Port Status Refresh Monitor7-14 NPort Server Pro User’s Manual Reset Server Reset PortInstallation and Configuration 1. Click on the port that you are going to reset to highlight itNPort Pro Diagnostic Exiting NPort Server Monitor7-16 NPort Server Pro User’s Manual Installation and Configuration Configuration1. Start à Programs à NPort Server Pro à NPort Pro Diagnostic Toolbar Functions7-18 NPort Server Pro User’s Manual 1. Click the Test Item tab in the Diagnostic Config window Installation and ConfigurationNPort Server Pro User’s Manual Test Item Selection7-20 NPort Server Pro User’s Manual Installation and Configuration Exiting ConfigNPort Server Pro User’s Manual Viewer Status and Diagnose Test Initiation7-22 NPort Server Pro User’s Manual Installation and Configuration 4. The report will be displayed in the Test Report info box. Items that tested okay will be marked with a green OK. Error codes are in red. To check error messages with corresponding error codes, choose Error Code Reference from the Helpmenu in the NPort Server Diagnostics windowNPort Server Pro User’s Manual Exiting NPort Pro Diagnostic Saving the ConfigurationPrinting 7-24 NPort Server Pro User’s ManualInstallation and Configuration Uninstalling the Software1. Start à Programs à NPort Server Pro à Uninstall NPort Server Pro NPort Server Pro User’s Manual3. Click on Finish to complete the uninstall procedure 7-26 NPort Server Pro User’s Manual8.Changing Your Installation Type rerunthedriver/softwareSetupprogramNPort Server Pro User’s Manual Page q Windows 2000 Driver Intallation ∙ Installing NPort Server Pro Windows 2000-Installation and Configuration∙ Installing NPort Server Pro’s Serial Port q NPort Server Pro Properties ∙ General ∙ ConfigurationInstalling NPort Server Pro 9-2 NPort Server Pro User’s ManualWindows 2000 Driver Installation Installation and Configuration NPort Server Pro User’s Manual4. Select the Add/Troubleshoot a device option, and then click on Next to continue 6. Select Add a new device and then click on Next to continue 9-4 NPort Server Pro User’s ManualNPort Server Pro User’s Manual Installation and Configuration9-6 NPort Server Pro User’s Manual Installation and Configuration NPort Server Pro User’s ManualMOXA NPort Server Pro DE-303 D E-303 9-8 NPort Server Pro User’s ManualInstalling NPort Server Pro’s Serial Port Installation and ConfigurationNPort Server Pro User’s Manual 9-10 NPort Server Pro User’s Manual NPort Server Pro Properties Installation and ConfigurationNPort Server Pro User’s Manual 2. Select the Hardware tab, and then click on Device Manager… 9-12 NPort Server Pro User’s ManualInstallation and Configuration ConfigurationNPort Server Pro User’s Manual MOXA NPort Server Pro DE-303 MOXA NPort Server Pro DE-303 Properties9-14 NPort Server Pro User’s Manual NPort ServerInstallation and Configuration NPort Server Pro User’s Manualconnected to your LAN 9-16 NPort Server Pro User’s Manual You may add access by IP Address as shown hereYou may add access by Port as shown here There are two options to choose from when adding access. Choose Installation and ConfigurationPort Status NPort Server Pro User’s Manual9-18 NPort Server Pro User’s Manual Click on Modify Setting to make changesD E-303 COM3-COM18 Installation and Configuration DriverNPort Server Pro User’s Manual MOXA NPort Server Pro DE-303Page Troubleshooting Installation and Configuration TroubleshootingNPort Server Pro User’s Manual A-1 A-2 NPort Server Pro User’s Manual NPort Server Pro User’s Manual A-3 TroubleshootingA-4 NPort Server Pro User’s Manual Programming ProblemsLED Description NPort Server Pro User’s Manual A-5Troubleshooting Page NPort Server Pro User’s Manual B-1 About PComm ProBenefits B-2 NPort Server Pro User’s ManualFeatures Cable Pinouts 10/100BaseT Port PinoutsNPort Server Pro User’s Manual C-1 C-2 NPort Server Pro User’s Manual Asynchronous Port PinoutsCN20040 - RJ45 to Male DB25 RS-232 Cable Pinouts Cable PinoutsNPort Server Pro User’s Manual C-3 Page Setting Up a Windows NT/95/98 Network NPort Server Pro User’s Manual D-1Page Company Customer nameEmail DatePage R E T U R N P R O C E D U R E