Troubleshooting

Problem

 

Check item/remedy

Page

 

 

 

 

Is "Mic input" selected for "Audio mode" on the setup menu of the network

Setup

 

camera?

Instructions

 

 

 

(PDF file)

 

 

 

Audio is not recorded

Is "32 kbps" selected for "Audio bit rate" on the setup menu of the network

Setup

camera?

Instructions

Audio is not be played correctly

Check the settings of the camera.

(PDF file)

 

 

 

 

 

Audio may not play when playing the most recent images while recording

 

 

images or audio.

 

If this happens, stop and then start playing the images again.

 

 

 

 

Cannot play audio using the Viewer

• Are an image data (extension: n3r) and an audio data (extension: n3a) in

 

the same folder?

page 44

software

Check the directory designated as the destination folder.

 

 

 

 

 

 

 

Check the settings for [NW camera] on the setup menu.

Setup

 

 

 

Instructions

 

 

 

(PDF file)

 

 

 

 

Check the settings for live video on the setup menu.

Setup

 

 

 

Instructions

 

 

 

(PDF file)

 

 

 

 

Check the IP address, subnet mask, and default gateway for the recorder

Setup

Live image is not displayed

and the network camera.

Instructions

 

 

(PDF file)

 

 

 

 

 

 

 

When the camera's compression format is set to M-JPEG and when saving

 

 

from the recorder's setup menu or measuring from the program settings

 

repeatedly, a few minutes of live image are not recorded and instead a black

 

 

 

screen appears. If this happens, wait about 10 minutes.

 

 

 

 

 

The camera image may not be displayed in MPEG-4 format images via the

 

 

Internet. Refer to your network administrator because it effects the router

 

settings and other network devices.

 

 

 

 

Stops playback. Playback restarts after

Time settings are changed through auto time adjustment. When the time in

 

one record is not continuous, image playback may stop.

a short time

In this case, playback will restart after a short time.

 

 

 

 

 

 

 

• Image is not displayed because ActiveX control is not installed correctly

 

 

if logged in to a user's account with limited access privileges. Log in to a

 

 

user account as an administrator.

 

 

• ActiveX control cannot be installed sometimes when you log in the

 

 

network with domain authentication (Active Directory). Register trusted

 

 

sites and add the security setting.

 

Live and recorded images are not

1.

Start up Internet Explorer and click on "Tools".

displayed

2.

Click "Internet options".

 

 

3. Click the "Security" tab, and select "Trusted sites".

 

 

4. Set "Low" for "This zone's security level" (lowering the security level

 

 

 

lowers the security level of the PC being used).

 

 

5. Click "Site". Do "Add" to URL of the recorder. When you do this,

 

 

 

check that the "Must check all servers (https:) of sites in this zone"

 

 

 

check box is not selected.

 

 

 

 

 

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Image 62
Panasonic WJ-ND400 manual Audio is not be played correctly

WJ-ND400 specifications

The Panasonic WJ-ND400 is a robust network video recorder (NVR) designed for reliable and scalable surveillance solutions. It serves as a central component in a modern security system, enabling the management and storage of video data from IP cameras. This device is particularly well-suited for a variety of applications, ranging from small retail setups to large enterprise installations.

One of the key features of the WJ-ND400 is its impressive storage capacity, supporting up to 16 terabytes of internal storage. This allows for extended recording times and the ability to retain high-resolution video footage without sacrificing quality. It supports various video compression formats, such as H.264 and H.265, which optimize file sizes and bandwidth use while maintaining clarity.

The WJ-ND400 boasts an intuitive user interface that facilitates seamless configuration and management of the recording settings. Users can access the device through a web browser, providing a convenient way to monitor live feeds, playback recorded footage, and manage camera settings from anywhere with an internet connection. This remote access feature is critical for businesses that require flexible surveillance management.

In terms of connectivity, the NVR supports Power over Ethernet (PoE), allowing for simplified installations by reducing the need for additional power supplies for IP cameras. The WJ-ND400 also utilizes a 10/100/1000 BASE-T Ethernet interface that ensures high-speed data transfer, optimizing the performance of connected devices.

Moreover, the WJ-ND400 is compatible with a wide range of Panasonic IP cameras, enhancing its versatility within a surveillance setup. It supports up to 64 channels of video input, enabling integration of multiple cameras for comprehensive coverage of surveillance areas.

Advanced features include motion detection and scheduled recording, allowing users to customize recording parameters based on specific needs. The NVR can also provide event alerts and notifications, enhancing its capability to respond to security incidents in real time.

In conclusion, the Panasonic WJ-ND400 stands out for its powerful storage capabilities, user-friendly interface, and extensive compatibility with various cameras. Its efficient use of high-quality video compression, combined with robust networking features, makes it an optimal choice for organizations looking to enhance their security infrastructure.