Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

Problem

Check item/remedy

Page

 

 

 

 

 

 

 

 

Check the settings for [NW camera] on the setup menu.

page 48

 

 

 

 

 

 

 

 

Check the settings for "Live video" on the setup menu.

page 42

 

 

 

 

 

 

 

 

Check the IP address, subnet mask, and default gateway for the recorder

page 61

 

 

 

and the network camera.

 

 

 

 

 

 

Live image is not displayed

 

 

 

 

When the camera's compression format is set to M-JPEG and when saving

 

 

 

 

from the recorder's setup menu or measuring from the program settings

 

 

 

repeatedly, a few minutes of live image are not recorded and instead a black

 

 

 

 

 

 

 

screen appears. If this happens, wait about 10 minutes.

 

 

 

 

 

 

 

 

 

The camera image may not be displayed in MPEG-4 format images via the

 

 

 

 

Internet. Refer to your network administrator because it effects the router

 

 

 

settings and other network devices.

 

 

 

 

 

 

 

 

Stops playback. Playback restarts after

Time settings are changed through auto time adjustment. When the time in

 

 

 

one record is not continuous, image playback may stop.

 

 

a short time.

 

 

In this case, playback will restart after a short time.

 

 

 

 

 

 

 

 

 

 

 

 

 

• Image is not displayed because ActiveX control is not installed correctly

 

 

 

 

if logged in to a user's account with limited access privileges. Log in to a

 

 

 

 

user account as an administrator.

 

 

 

 

• ActiveX control cannot be installed sometimes when you log in the

 

 

 

 

network with domain authentication (Active Directory). Register trusted

 

 

 

 

sites and add the security setting.

 

 

 

Live and recorded images are not

1. Start up Internet Explorer and click on "Tools".

 

 

displayed

2. Click "Internet options".

 

 

 

 

 

 

3. Click the "Security" tab, and select "Trusted sites".

 

 

 

 

4. Set "Low" for "This zone's security level" (lowering the security level

 

 

 

 

lowers the security level of the PC being used).

 

 

 

 

5. Click "Site". Do "Add" to URL of the recorder. When you do this,

 

 

 

 

check that the "Must check all servers (https:) of sites in this zone"

 

 

 

 

check box is not selected.

 

 

 

 

 

 

 

 

 

If the cameras use different compression formats, the performance may be

 

 

 

poor (image update is unstable).

 

 

 

 

 

 

 

 

 

 

 

• Refresh of live images is unstable

The settings may exceed the performance limit of network cable or the

 

 

 

• Browser disconnection occurs

recorder's network.

page 42

 

 

• Network performance is poor

Lower the value/rate related to network performance, such as the live

 

 

 

 

 

• Downloaded image is not displayed

transmission rate and the recording rate.

 

 

 

correctly

 

 

 

 

 

 

 

 

• The image is not displayed,

The recorder and the HUB network speed may not match (100BASE-TX

 

 

 

recorded, or played back correctly.

Full and 100BASE-TX Half, for example). A HUB may cause variations in

 

 

 

 

network transmission speeds.

 

 

 

Set the HUB's transmission speed and the recorder's network transmission

 

 

 

 

speed to the same speed.

 

 

 

 

 

 

 

 

 

Make sure that the number of the camera set in [NW camera] on the setup

page 48

 

 

 

menu is correct.

 

 

 

 

 

 

Cannot operate camera

 

 

 

 

Make sure that the user name and password in [NW camera] on the setup

page 48

 

 

 

 

 

 

menu have been input.

 

 

 

 

 

 

 

 

 

 

95

Page 224
Image 224
Panasonic WJ-ND400 manual Troubleshooting

WJ-ND400 specifications

The Panasonic WJ-ND400 is a robust network video recorder (NVR) designed for reliable and scalable surveillance solutions. It serves as a central component in a modern security system, enabling the management and storage of video data from IP cameras. This device is particularly well-suited for a variety of applications, ranging from small retail setups to large enterprise installations.

One of the key features of the WJ-ND400 is its impressive storage capacity, supporting up to 16 terabytes of internal storage. This allows for extended recording times and the ability to retain high-resolution video footage without sacrificing quality. It supports various video compression formats, such as H.264 and H.265, which optimize file sizes and bandwidth use while maintaining clarity.

The WJ-ND400 boasts an intuitive user interface that facilitates seamless configuration and management of the recording settings. Users can access the device through a web browser, providing a convenient way to monitor live feeds, playback recorded footage, and manage camera settings from anywhere with an internet connection. This remote access feature is critical for businesses that require flexible surveillance management.

In terms of connectivity, the NVR supports Power over Ethernet (PoE), allowing for simplified installations by reducing the need for additional power supplies for IP cameras. The WJ-ND400 also utilizes a 10/100/1000 BASE-T Ethernet interface that ensures high-speed data transfer, optimizing the performance of connected devices.

Moreover, the WJ-ND400 is compatible with a wide range of Panasonic IP cameras, enhancing its versatility within a surveillance setup. It supports up to 64 channels of video input, enabling integration of multiple cameras for comprehensive coverage of surveillance areas.

Advanced features include motion detection and scheduled recording, allowing users to customize recording parameters based on specific needs. The NVR can also provide event alerts and notifications, enhancing its capability to respond to security incidents in real time.

In conclusion, the Panasonic WJ-ND400 stands out for its powerful storage capabilities, user-friendly interface, and extensive compatibility with various cameras. Its efficient use of high-quality video compression, combined with robust networking features, makes it an optimal choice for organizations looking to enhance their security infrastructure.