Breville BES980 Problem Grinder running continuously Possible Cause, Operate / Steam is very

TROUBLESHOOTING

TROUBLESHOOTING

Problem

Grinder running continuously

Possible Cause

•No beans in hopper.

What to Do

•Fill hopper with beans.

•Rotate the portafilter to the left to stop the auto grind, dose & tamp function.

Problem	Possible Cause	What to Do
Pumps continue to	• Using highly filtered,	We recommend using
operate / Steam is very	demineralized or	cold, filtered water. We
wet / Hot water outlet	distilled water which	do not recommend using
leaks	is affecting how the	water with no/low mineral
	machine is designed to	content such as highly
	function.	filtered, demineralized

	• Tamping fan has been	• Check that the tamping
	removed.	fan is in position and
		mounted correctly to
		the drive shaft, see
		page 35.
Espresso runs out around	• Portafilter not inserted in	Ensure portafilter is
the edge of the portafilter	the group head correctly.	rotated to the right until
		the handle is past the
		centre and is securely
and/or		locked in place. Rotating
		past the centre will not
		damage the silicone seal.
Portafilter comes out of
	• There are coffee grounds	Clean excess coffee from
the group head during an
	around the filter basket	the rim of the filter basket
extraction	rim.	after grinding to ensure a
		proper seal in group head.
	• Filter basket rim is wet or	Always ensure filter
	underside of portafilter	basket and portafilter
	lugs are wet. Wet surfaces	are dried thoroughly
	reduce the friction	before filling with coffee,
	required to hold the	tamping and inserting
	portafilter in place whilst	into the group head.
	under pressure during an
	extraction.
Issues with the Auto Start	• Clock not set or clock is	Check that the clock and
feature	set with incorrect time.	Auto Start time have been
		programmed correctly.
		The LCD will display a
		clock icon when the Auto
		Start time is programmed.
ERR error message	• A major fault has occured	Contact Breville Customer
on LCD	and machine cannot	Service Centre.
	operate.

		or distilled water. If the
		problem persists, contact
		Breville Customer Service
		Centre.
Water does not flow from	• Machine has not reached	Allow time for the machine
the group head	operating temperature.	to reach operating
		temperature. The POWER
		button will stop flashing
		when machine is ready.
	• Water tank is empty.	Fill tank. Prime the system
		by:
		1) Pressing 2 CUP button
		to run water through
		the group head for
		30 seconds.
		2) Pressing HOT WATER
		button to run water
		through the hot water
		outlet for 30 seconds.
	• Water tank not fully	Push water tank in fully
	inserted & locked.	and lock latch closed.
FILL TANK on LCD but	• Water tank not fully	Push water tank in fully
water tank is full	inserted & locked.	and lock latch closed.
No steam or hot water	• Machine is not turned	Ensure the machine
	on or up to operating	is plugged in and the
	temperature.	POWER button is
		illuminated but not
		flashing.
No hot water	• Water tank is empty.	Fill water tank.
No steam	• Steam wand is blocked.	Refer to 'Cleaning the
		Steam Wand', page 36.

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