Troubleshooting
Possible problem | Easy solution | |
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Machine won’t start | 1. | Be sure the unit is plugged in and the outlet is working. |
| 2. | You should feel/hear a slight click when you depress the |
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| On/Off button. If you do not, reposition your finger and |
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| press/hold again. |
| 3. | Make certain to press and hold the On/Off button for 3 |
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| seconds. If the unit fails to start after that time, reposition |
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| your finger and press/hold again. |
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Machine beeps during | 1. | The machine should beep: |
the cooking process | • | To signal that it has preheated to its set target |
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| cooking temperature. |
| • | To signal that it has regained its set target after cool food |
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| pouches, ice, or additional water have been put into the |
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| water bath. |
| • | To signal the completion of a |
2.The machine should not beep during the cooking process if it is at the desired/set cooking temperature. If it does:
•Check to be sure cooking pouches have not settled to the bottom, occluding the holes of the perforated bottom grill or impeding circulation around the perimeter of the water bath. If this has occurred, use the pouch rack and reposition the pouches to open the circulation.
•Check to be sure that there is sufficient water in the machine, i.e., that the water level reaches the FILL line on the interior wall of the water bath.
Water is found on | Water can accumulate inside the lid (especially when using | |
the counter under | the machine at temperatures above 175˚F/80°C or for | |
the machine | extended periods) and may, on occasion, overflow the lip of | |
| the unit and run onto the counter. | |
| 1. | Check the sides of the machine housing for evidence of |
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| wetness, indicating that water has trickled down the sides |
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| and pooled there. If so, remove the lid periodically during |
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| higher temperature or prolonged cooking, and allow the |
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| accumulated water to flow back into the bath. |
| 2. | If you see no evidence that water has dripped down the |
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| outside of the machine, turn off the machine, unplug the |
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| unit, move it and wipe up the spill. Make sure everything |
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| is dry and turn the machine back on, resetting the desired |
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| temperature. If the water |
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| there could be a gasket leak. Turn off the machine, unplug |
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| it, and contact customer service. |
Troubleshooting
Possible problem | Easy solution | |
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The temperature is | 1. | Check to be sure that there is sufficient water in the unit, |
not holding to within |
| i.e., the water level at least reaches the FILL line on the |
1˚F/0.5˚C |
| interior wall of the water bath. |
| 2. | Check to be sure that cooking pouches are not lying on the |
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| bottom, occluding all or most of the holes in the perforated |
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| bottom grill or impeding circulation around the perimeter |
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| of the bath. |
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The display screen | 1. | Check to see if there is any water in the unit. If the unit was |
turned off and won't |
| accidentally turned on with no water in it, then unplug the |
turn back on |
| unit from the wall and let cool. Once cool, |
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| use as normal. |
| 2. | Ensure power cord connections are fully engaged. |
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Proper Disposal and
Environmental Protection
Your appliance contains materials that can be recovered or recycled. Please do not dispose of this product in unsorted general trash. At the end of the life of your product, please dispose of it in a specially adapted waste- recycling center or at a local civic waste collection point in accordance with your community’s standards.
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