General troubleshooting checklist | HP 3200 manual

General troubleshooting checklist

If the product does not work properly, first verify the following:

lThe Ready (green) light is on and not blinking. If the Error (yellow) light is blinking, check the control panel display for a message.

lNo error messages appear on the computer screen or on the product’s control panel display.

lThe power cord is securely connected to the product and plugged into a live electrical outlet.

lThe parallel cable or the USB cable between the product and the computer or the HP JetDirect print server is connected securely or functioning properly. To check, try connecting a different size- C parallel cable or USB cable.

lThe telephone cord between the product and the wall is securely connected.

lYou can print a test page.

lThere are not too many programs open when trying to perform a task. Close programs that are not in use, or restart the computer before attempting the task again.

148 Chapter 8 - Problem Solving and Product Maintenance

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HP 3200 manual General troubleshooting checklist

Contents

LaserJet All-in-one Page User guide Warranty Copyright and License Safety Information Potential Shock Hazard Trademark CreditsPage Contents Faxing Printing Copying Problem Solving and Product Maintenance Scanning Appendix a Specifications Appendix B Service and Support Information Glossary Index Introduction Other resources for product information Using this guide with your product functionality Getting to Know the Product When the product is directly connected to a computer What you can do with the productCan I? What you can do with the product When the product is connected to a network What you can do with the product Identifying product components Control panel lights and keys Using the control panel menu structure Control panel main menu and first submenu Main Menu Submenu Identifying hardware parts Page Selecting print media Selecting media to print Print media sizes Paper type English Metric Selecting items for faxing, copying, or scanning Loading print media Loading print media to be faxed, copied, or scannedTo load normal print media To load special items Loading media to be printed Loading the paper input trayTo load the paper input tray Using the single-sheet input slot To print using the single-sheet input slot Output path. See To select the output path on Selecting the output path To select the output path Features available only through the software Using the HP LaserJet Director Windows Mac OS To turn off the HP LaserJet Director Button DescriptionDirector Mac OS Getting to Know the Product Managing General Default Settings, Logs Reports Changing general default settings Changing the default paper size for the paper input trayTo change the default paper size Changing sound volume To change the fax sounds line monitor volumeTo change ring volume To change the alarm volume To change control panel key press volume Changing the language on the display panel Restoring factory defaultsTo restore factory defaults To change the language on the display panel Managing logs and reports Printing the fax activity log To print the fax activity log Setting the fax activity log to print automatically To set when the fax log prints Setting when the fax call report prints Printing a fax call reportTo print a fax call report To set when fax call reports print Including the first page of each fax on the fax call report To print a one-touch, speed-dial and group-dial report Printing a one-touch, speed-dial, and group- dial reportPrinting the control panel menu structure To print the control panel menu structure Printing the block fax list Printing a configuration reportTo print a configuration report To print the block fax list To print a PCL font list Printing a PCL font listPrinting a PostScript font list To print a PostScript font list To print all fax reports Printing all fax reportsPrinting a T.30 protocol trace report To print a T.30 protocol trace report Setting when the T.30 protocol trace report prints To set when the T.30 protocol trace reports prints Managing General Default Settings, Logs, and Reports Faxing Sending faxes Sending faxes to one recipient Quickly programming speed-dial codes orTo send a fax One-touch keys To quickly program speed-dial codes or one-touch keys To send a fax using a group-dial code Sending faxes to multiple recipients To send a fax to an ad-hoc group Sending a fax at a future time To send a fax at a future time Redialing manually To redial manually To adjust the contrast Resolution options Adjusting the resolution for the current jobTo adjust the resolution Choose this resolution For this result Photo Best quality for graphics and photos To cancel the current fax job Canceling the current fax jobCanceling a fax job using Fax Job Status To cancel a fax job using Job Status Receiving faxes when you hear fax tones Receiving faxes Reprinting faxes To reprint faxes To block or unblock fax numbers using the control panel Blocking or unblocking fax numbers To unblock a single fax number use the or key to select Advanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one- touch keys To program speed-dial codes and one-touch keys To delete speed-dial codes and one-touch keys Programming a one-touch key for alternate long distance To program a one-touch key for alternate long distance Programming group-dial codes To program group-dial codes To delete group-dial codes To delete an individual in a group-dial code Use the or key to select Delete # in Group and then press To use Manual Dial Using Manual DialSending a fax by dialing from a telephone To send a fax by dialing from a telephone To insert a pause or wait Using dialing charactersInserting a pause or wait into a fax number Key number Contains these characters Changing the information in the fax header Changing the date and time Changing the fax number and company name To change the default contrast Selecting tone- or pulse-dialing mode To change the default resolutionTo select tone- or pulse-dialing Changing how the product redials To turn the Redial On Busy option on or offTo turn the Redial On No Answer on or off Inserting a dial prefix To set the dial prefix Changing the detect dial tone setting To change detect dial tone Advanced receive fax features and settings Using fax forwarding To use fax forwarding Requesting a fax from another fax machine polling To request a fax from another fax machine Clearing faxes from memory To clear faxes from memory To set the answer mode to automatic or manual Changing how the product answers incoming faxes What is ring pattern service? How do I get the service?Changing answer ring patterns How will I know if it’s working? To change answer ring patterns Enabling an extension phone Changing the silence-detect mode To change the silence detect mode Changing autoreduction for incoming faxes To change autoreduction for incoming faxes To enable stamp received faxes Enabling stamp received faxes Setting error correction To set error correction Faxing using the software Sending faxes from the softwareTo send a fax from the software To turn the Receive to PC setting off from the control panel Receiving faxes to your computer Customizing your own fax cover sheet To customize your own fax cover sheet Windows To customize your own fax cover sheet Mac OS Faxing Printing Printer drivers Choosing a printer driver Gaining access to the printer driver Printers Printer tasks Printing on letterhead and envelopes To print on letterhead To print on envelopes Printing on special media To print on special media Saving toner when printing drafts Stopping a print job Printing on both sides of paper To print on both sides of paper Creating and using watermarks Printing multiple pages on one sheet of paper Printer settings Changing the resolution Saving printer settings for different print jobs Printing Tips Tips for printing custom sizesTips for printing envelopes Tips for printing labels Copying Copying tasks Making black and white copies Making color copies To make black and white copies Adjusting copy quality for the current job To adjust the copy qualityReducing or enlarging copies for the current job To reduce or enlarge copies Default Copy Settings Changing the default copy quality Changing the default copy contrastTo change the default copy quality Changing the default copy size To change the default copy contrastTo change the default copy size Changing the default copy collation To set the default copy collation Changing the default number of copies To change the default number of copies Copying Scanning Scanning basics Starting a scan To scan using the HP LaserJet DirectorScanning from the product software Windows Mac OS Page Working with scanned items To work with scanned itemsTo do this Click this Button Zoom Out mode About OCR software Using the Scan key to scan To scan using the Scan keyScanning from the product control panel Adding or deleting scan destinations To add or delete scan destinations Mac OS Scanning with TWAIN-enabled software To send e-mail using Microsoft Windows 98, 2000, and NT Sending scanned items as e-mail attachmentsSending e-mail from the product To send e-mail using Microsoft Windows To send e-mail using Macintosh OS 8.6 Sending e-mail in an alternative mode To e-mail in an alternative mode Scanning Problem Solving and Product Maintenance General troubleshooting checklist Resolving fax problems Fax setup checklistUsing the phone cord supplied with the product? Phone company services HP LaserJet product shared with another device Telephone answering machine TAM General fax problems Problem Cause Solution Sending fax problems At the receiving Faxes you sendAre not arriving Fax machine Receiving fax problems Being answered Incoming faxCalls are not By the product Expected Faxes do notPrint as Faxes routed to Printing Faxes are notPrinting or are Incorrectly at Resolving printing problems General printing problems After Print is Error printing toNot responding Selected Screen stating When printingSelected Software, or Parallel From an MS Error writing toUnknown, or it Is blank Cannot access Port DOS program To establish basic communication to the product Printing problems when using MS-DOSClick Restart the computer in MS-DOS mode Response from computer Results or needed action Resolving copying problems Lines run Either light orDark vertical Through Resolving scanning problems Scanning is Scanner stopsScanning Extremely slow Not enough Scanned text isNot editable Disk space Forward out Items loadedFeeder tray fall Tray Resolving paper feed problems Causes and solutions of jams in printer path areasClearing jams from the printer path areas Curled or Wrinkled Pages areComing out Long pages are Feeding Are crookedFrequently Multiple sheets Paper input Sheet inputSlot Clearing feed jams in the paper input areas To clear a jam from the interior areaPage Page Paper feed problems in scanner path areas Clearing jams from the scanner path areas Frequently from Document Clearing jams from the scanner path area To clear jams from the scanner path areaPage Resolving image quality problems Resolving image quality problems See Specks on See Stains or See Horizontal See Repeating Light print partial Light print entireSent faxes too light or too dark Edges of image not printing Dropouts Faded print or white streaks Lines Specks Stains or smudges Horizontal black streaks or smears Repeating imageRepeating defects Toner smear Loose toner Skew Gray background Misformed characters Scanned images are too light or too dark Vertical white lines White spots on black Curl or wave Black Blank pages Wrinkles or creases Tire tracks Resolving control panel error messages Message Cause Solution Canceled Copy Count FAX Memory JOB Settings Power Fail Reserved Common Macintosh problems Problems in the Chooser Printing errors USB problems Software troubleshooting Selecting an alternate PPD To select an alternate PPD Resolving PostScript Errors Renaming the printer driver Problem Cause Solution Restoring the factory defaults To reset the product Computer Uninstalling the softwareTo uninstall the software on a Windows-compatible Delete these items Located Product Maintenance Cleaning the print paper pathTo clean the print paper path Page Cleaning the scanner path To clean the scanner pathPage Page To recalibrate the scanner Recalibrating the scannerManaging HP LaserJet toner cartridges Recycling toner cartridges Extending toner life by redistributing toner Page Page Using Memory DIMMs Adding memoryPage Testing the Dimm installation Removing DIMMs Page Installing a new document scanner separation pad When to replace the document scanner separation padTo install a new document scanner separation pad Problem Solving and Product Maintenance Specifications Product specifications Overall specifications Faxing specifications Printing specifications Copying specifications Scanning specifications Paper specifications Supported paper sizes Paper weight equivalence table approximate Laser safety statement Transportation FCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements Regulatory information for European Union countries New Zealand Telecom Regulatory Notices Declaration of conformity EMC This HP LaserJet printer design eliminates Ozone production Canadian DOC regulationsEnvironmental product stewardship program This HP LaserJet printer design reduces Energy consumption Plastics Toner consumptionPaper use LaserJet Printing Supplies Returns Paper Quantity per product Material safety data sheetBattery Specifications Lithium type solid Chapter a Specifications Warranty information Hewlett-Packard limited warranty statement Chapter B Service and Support Information Obtaining hardware service Returning the unitRepackaging guidelines Service information form What needs to be done? Software license agreement HP Software License TermsPage HP Customer Care Obtaining Software Customer Care Options Worldwide HP sales and service offices Finland France Middle-East Region Netherlands New Zealand Norway Spain Sweden Ordering parts JetDirect print Servers Ordering software United States and Canada Chapter B Service and Support Information 10/100-BaseTX BaseTBaseTX Actual size Collapse BrightnessChooser Collate Distinctive ring DcxDedicated line Dots per inch dpi Fax functions Fax settingsFax File format Hypertext links HP Web JetAdmin software and HP JetAdmin softwareHP LaserJet Director toolbar Jpg Node NetBEUI NetBIOS Extended User InterfaceNetWare Optical Character Recognition OCR software Print server Public switched telephone network PstnResolution Printer driver Token ring Summary informationTif TrueType fonts Windows sharing ZoomZoom out Chapter Glossary Index Index See also websites See also group-dial codes one-touch buttons speed-dial codes Index Index See also special media adding Mexico, website for Adjusting 173 identifying 22 paper input support part number Index Index Index Index Index Page Copyright 2001 Hewlett-Packard company