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HP 3200 manual General troubleshooting checklist

Models: 3200

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General troubleshooting checklist

If the product does not work properly, first verify the following:

lThe Ready (green) light is on and not blinking. If the Error (yellow) light is blinking, check the control panel display for a message.

lNo error messages appear on the computer screen or on the product’s control panel display.

lThe power cord is securely connected to the product and plugged into a live electrical outlet.

lThe parallel cable or the USB cable between the product and the computer or the HP JetDirect print server is connected securely or functioning properly. To check, try connecting a different size- C parallel cable or USB cable.

lThe telephone cord between the product and the wall is securely connected.

lYou can print a test page.

lThere are not too many programs open when trying to perform a task. Close programs that are not in use, or restart the computer before attempting the task again.

148 Chapter 8 - Problem Solving and Product Maintenance

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HP 3200 manual General troubleshooting checklist

Contents

hp LaserJet 3200/3200m LaserJet all-in-oneuser guide printer · fax · copier · scannerPage hp LaserJet 3200/3200m product user guideWarranty Copyright and LicenseThis product is approved for use only in Safety InformationTrademark Credits Potential Shock HazardPage 1 About This Guide Contents3 Managing General Default Settings, Logs, and Reports 2 Getting to Know the Product4 Faxing 5 Printing 6 Copying8 Problem Solving and Product Maintenance 7 Scanning8 Contents Appendix A Specifications Appendix B Service and Support InformationGlossary Index 10 ContentsAbout This Guide IntroductionOther resources for product information This icon Using this guide with your product functionalityFor procedures you can do from the control panel AppearsGetting to Know the Product IntroductionWhen the product is directly connected to a computer What you can do with the productCan I? What you can do with the product When the product is connected to a network 16 Chapter 2 - Getting to Know the ProductWhat you can do with the product Identifying product components Control panel lights and keys15 14 Using the control panel menu structure FAX JOB STATUS 3 Document release door/control panel 4 Printer door Identifying hardware parts1 Front paper path door 2 Document output slot 5 Printer door release latches6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever22 Chapter 2 - Getting to Know the Product Selecting print media Selecting media to printEnglish Print media sizesPaper type MetricSelecting items for faxing, copying, or scanning Loading print media Loading print media to be faxed, copied, or scannedTo load normal print media To load special items Loading media to be printed Loading the paper input trayTo load the paper input tray Using the single-sheet input slot To print using the single-sheet input slot30 Chapter 2 - Getting to Know the Product 3 Readjust the guides to center the sheetoutput path. See “To select the output path” on page If you have loaded special media, make sure to choose the lower paperSelecting the output path To select the output pathFeatures available only through the software Using the HP LaserJet DirectorWindows Mac OS Description To turn off the HP LaserJet DirectorButton WindowsMac OS 36 Chapter 2 - Getting to Know the Product Managing General Default Settings, Logs and Reports IntroductionHint Changing general default settings Changing the default paper size for the paper input trayTo change the default paper size Changing sound volume To change the fax sounds line monitor volumeTo change ring volume To change the alarm volume To change control panel key press volumeChanging the language on the display panel Restoring factory defaultsTo restore factory defaults To change the language on the display panelManaging logs and reports Printing the fax activity log To print the fax activity logSetting the fax activity log to print automatically To set when the fax log printsSetting when the fax call report prints Printing a fax call reportTo print a fax call report To set when fax call reports print Including the first page of each fax on the fax call reportTo include the first page of each fax on the fax call report To print a one-touch, speed-dial and group-dial report Printing a one-touch, speed-dial, and group- dial reportPrinting the control panel menu structure To print the control panel menu structurePrinting the block fax list Printing a configuration reportTo print a configuration report To print the block fax listTo print a PCL font list Printing a PCL font listPrinting a PostScript font list To print a PostScript font listTo print all fax reports Printing all fax reportsPrinting a T.30 protocol trace report To print a T.30 protocol trace reportSetting when the T.30 protocol trace report prints To set when the T.30 protocol trace reports prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Faxing IntroductionHint Sending faxes To send a fax Sending faxes to one recipientQuickly programming speed-dial codes or Hintone-touch keys To quickly program speed-dial codes or one-touch keysTo send a fax using a group-dial code Sending faxes to multiple recipientsHint To send a fax to an ad-hoc group Sending a fax at a future time To send a fax at a future timeHint Redialing manually To redial manuallyTo adjust the contrast Resolution options Adjusting the resolution for the current jobTo adjust the resolution Choose this resolutionPhoto Choose this resolutionFor this result Best quality for graphics and photosTo cancel the current fax job Canceling the current fax jobCanceling a fax job using Fax Job Status To cancel a fax job using Job StatusReceiving faxes when you hear fax tones Receiving faxesReprinting faxes To reprint faxesTo block or unblock fax numbers using the control panel Blocking or unblocking fax numbersTo unblock a single fax number use the or key to select 68 Chapter 4 - FaxingAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one- touch keys To program speed-dial codes and one-touch keysHint To delete speed-dial codes and one-touch keys This procedure is more easily accomplished from the software Programming a one-touch key for alternate long distanceTo program a one-touch key for alternate long distance HintProgramming group-dial codes To program group-dial codesHint To delete group-dial codes To delete an individual in a group-dial codeDeleting all speed-dial codes, one-touch keys, and group-dials codes To delete all speed-dial codes, one-touch keys, and group-dials codesTo use Manual Dial Using Manual DialSending a fax by dialing from a telephone To send a fax by dialing from a telephoneTo insert a pause or wait Using dialing charactersInserting a pause or wait into a fax number Key numberChanging the information in the fax header Changing the date and timeChanging the fax number and company name HintChanging the default contrast and resolution for outgoing faxes To change the default contrastHint Selecting tone- or pulse-dialing mode To change the default resolutionTo select tone- or pulse-dialing Changing how the product redials To turn the Redial On Busy option on or offTo turn the Redial On No Answer on or off Inserting a dial prefix To set the dial prefixChanging the detect dial tone setting To change detect dial toneAdvanced receive fax features and settings Using fax forwarding To use fax forwardingRequesting a fax from another fax machine polling To request a fax from another fax machineClearing faxes from memory To clear faxes from memoryTo set the answer mode to automatic or manual Changing how the product answers incoming faxesWhat is ring pattern service? How do I get the service?Changing answer ring patterns How will I know if it’s working? To change answer ring patternsEnabling an extension phone Changing the silence-detect mode To change the silence detect modeChanging autoreduction for incoming faxes To change autoreduction for incoming faxesTo enable stamp received faxes Enabling stamp received faxesSetting error correction To set error correctionFaxing using the software Sending faxes from the softwareTo send a fax from the software To turn the Receive to PC setting off from the control panel Receiving faxes to your computerCustomizing your own fax cover sheet To customize your own fax cover sheet WindowsTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Printing IntroductionPrinter drivers Choosing a printer driversettings from a software Gaining access to the printer driverOperating System Change default settings Temporarily changel Stopping a print job l Saving toner when printing drafts Printer tasksUse the product to do the following procedures l Creating and using watermarksPrinting on letterhead and envelopes To print on letterheadTo print on envelopes Printing on special media To print on special media Saving toner when printing drafts Stopping a print jobPrinting on both sides of paper AB CDTo print on both sides of paper Creating and using watermarks Printing multiple pages on one sheet of paperPrinter settings Changing the resolutionSaving printer settings for different print jobs Printing Tips Tips for printing custom sizesTips for printing envelopes Tips for printing labels Copying IntroductionHint Copying tasks Making black and white copies Making color copies To make black and white copiesTo adjust the contrast Adjusting copy quality for the current job To adjust the copy qualityReducing or enlarging copies for the current job To reduce or enlarge copies LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200%l Changing the default copy contrast l Changing the default copy size Default Copy Settingsl Changing the default copy quality l Changing the default copy collationChanging the default copy quality Changing the default copy contrastTo change the default copy quality Changing the default copy size To change the default copy contrastTo change the default copy size Changing the default copy collation To set the default copy collationChanging the default number of copies To change the default number of copies130 Chapter 6 - Copying Scanning IntroductionScanning basics Starting a scan To scan using the HP LaserJet DirectorScanning from the product software WindowsMac OS 4 Select a scan destination To do this Working with scanned itemsTo work with scanned items Click thisZoom Out mode About OCR software Using the Scan key to scan To scan using the Scan keyScanning from the product control panel Adding or deleting scan destinations To add or delete scan destinationsWindows Mac OS Scanning with TWAIN-enabled software To send e-mail using Microsoft Windows 98, 2000, and NT Sending scanned items as e-mail attachmentsSending e-mail from the product To send e-mail using Microsoft Windows To send e-mail using Macintosh OS 8.6 andSending e-mail in an alternative mode To e-mail in an alternative mode146 Chapter 7 - Scanning Problem Solving and Product Maintenance IntroductionGeneral troubleshooting checklist Using the phone cord supplied with the product? Resolving fax problemsFax setup checklist Is the Fax/Phone line connector seated into the back of the product?Is your phone line service dedicated, shared, PBX, or a roll-over? Phone company servicesHP LaserJet product shared with another device Telephone answering machine TAMSolution General fax problemsProblem CauseSolution Sending fax problemsProblem Cause154 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseSolution Receiving fax problemsProblem CauseCause ProblemSolution Getting Started Guide to check thethat the power cord is securely connected ProblemSolution resolution typically results in better quality158 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseSee also “Resolving image quality problems” on page Resolving printing problemsGeneral printing problems Problem160 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution Causedrive, or network switchbox connected to ProblemSolution feature is selected in the program you are162 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution Details tab. If there is a Port Settings2 Click Restart the computer in MS-DOS mode Printing problems when using MS-DOSTo establish basic communication to the product Response from computerSolution Resolving copying problemsProblem 164 Chapter 8 - Problem Solving and Product MaintenanceResolving copying problems ProblemSolution CauseSolution Resolving scanning problemsProblem Unable toResolving scanning problems ProblemSolution Cause168 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseCause ProblemSolution Items loaded inResolving paper feed problems Causes and solutions of jams in printer path areasClearing jams from the printer path areas Resolving paper feed problems ProblemSolution The paper’s weight or surface finish might172 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseMake sure the guides are not adjusted too ProblemSolution CauseClearing feed jams in the paper input areas To clear a jam from the interior areaDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Paper feed problems in scanner path areas Clearing jams from the scanner path areas178 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseClearing jams from the scanner path area To clear jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Light print partial page Light print entire pageSent faxes too light or too dark Edges of image not printing DropoutsFaded print or white streaks LinesSpecks Stains or smudgesHorizontal black streaks or smears Repeating imageRepeating defects Toner smear Loose tonerPage skew Gray backgroundMisformed characters Scanned images are too light or too darkVertical white lines White spots on blackCurl or wave Black pageBlank pages Wrinkles or creasesTire tracks 5 Make sure the media type and quality meet HP specifications194 Chapter 8 - Problem Solving and Product Maintenance Resolving control panel error messages Resolving control panel error messagesCANCELED FAX 196 Chapter 8 - Problem Solving and Product MaintenanceWait for the product to finish the current CANCELED SENDThere was an internal error in the product the jam, close the document feeder tray198 Chapter 8 - Problem Solving and Product Maintenance NOT ALLOWEDAsk the sender to try resending the fax An invalid date was entered, such as Junefax because of low memory or some other but could not determine that the caller wasIS EMPTY. ADD 200 Chapter 8 - Problem Solving and Product MaintenancePRINTER DOOR PRINTER TRAYCONNTECT TO CANCELED FAXfax was busy. The product has cancelled NUMBER NOTl Problems in the Chooser l Printing errors l USB problems Common Macintosh problemsThis section covers the following common Macintosh problems l Resolving PostScript ErrorsSolution Problems in the ChooserProblem Common Macintosh problemsProblem Printing errorsUSB problems SolutionSoftware troubleshooting ProblemSolution Hardware troubleshootingProblem Selecting an alternate PPDTo select an alternate PPD SolutionResolving PostScript Errors Renaming the printer driver208 Chapter 8 - Problem Solving and Product Maintenance ProblemSolution CauseRestoring the factory defaults To reset the productTo uninstall the software on a Macintosh-compatible computer Uninstalling the softwareTo uninstall the software on a Windows-compatible computerProduct Maintenance Cleaning the print paper pathTo clean the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance Cleaning the scanner path To clean the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page To recalibrate the scanner Recalibrating the scannerManaging HP LaserJet toner cartridges Recycling toner cartridgesExtending toner life by redistributing toner 218 Chapter 8 - Problem Solving and Product Maintenance To redistribute tonerProduct Maintenance Using Memory DIMMs Adding memoryProduct Maintenance Testing the DIMM installation Removing DIMMs 224 Chapter 8 - Problem Solving and Product Maintenance CAUTION Store the DIMM chip in an antistatic bag5 Close the product memory door Installing a new document scanner separation pad When to replace the document scanner separation padTo install a new document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Specifications IntroductionPhysical Product specificationsOverall specifications ElectricalSpecification Faxing specificationsPrinting specifications SpecificationSpecification Copying specificationsScanning specifications SpecificationInput for paper input tray and single-sheet input slot Paper specificationsSupported paper sizes Input for document feeder trayPaper weight equivalence table approximate Laser safety statement TransportationFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements Regulatory information for European Union countries New Zealand Telecom Regulatory NoticesProduct Name Declaration of conformityconforms to the following Product Specifications Safety EMC Model NumberThis HP LaserJet printer design eliminates Ozone production Canadian DOC regulationsEnvironmental product stewardship program This HP LaserJet printer design reduces Energy consumptionPlastics Toner consumptionPaper use LaserJet Printing SuppliesReturns PaperQuantity per product Material safety data sheetBattery Specifications Lithium type solid244 Chapter A - Specifications Service and Support Information Warranty informationHewlett-Packard limited warranty statement 246 Chapter B - Service and Support Information Obtaining hardware service Returning the unitRepackaging guidelines Service information form What needs to be done?Software license agreement 250 Chapter B - Service and Support Information Call HP Customer CareObtaining Software AustraliaOpen Monday through Friday 830-1800 CET Customer Care Options WorldwideEuropean HP Customer Care and In-Country Support IrelandAustriaBelgium ArgentinaAustralia ChinaGermany FinlandFrance GreeceNew Zealand Middle-East RegionNetherlands NorwaySwitzerland SpainSweden UkraineReplacement Ordering partsaccessories Description or useSupplementary JetDirect printservers documentationOrdering software Ordering software260 Chapter B - Service and Support Information 100-BaseTX Glossary10-BaseT 10/100-BaseTXcollapse brightnessChooser collatedots per inch dpi dedicated linedistinctive ring EconoModefile format fax settingsfax functions grayscalehypertext links HP Web JetAdmin software and HP JetAdmin softwareHP LaserJet Director toolbar IPX/SPXnode NetBEUI NetBIOS Extended User InterfaceNetWare Optical Character Recognition OCR softwareprint server public switched telephone network PSTNresolution See HP JetDirect print serverToken ring summary informationTCP/IP TrueType fontsWindows sharing zoom inzoom out 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding 278 Index See also special media addingadjusting 173 identifying 22 paper input support part number Index280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company