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HP 3200 Clearing jams from the scanner path areas, Paper feed problems in scanner path areas

Models: 3200

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Clearing jams from the scanner path areas

Occasionally, media can become jammed in the document feeder tray. See “Identifying hardware parts” on page 21 for more information.

This section contains the following two topics:

lPaper feed problems in scanner path areas

lClearing jams from the scanner path area

Paper feed problems in scanner path areas

The following is a list of possible causes for jams in the scanning mechanism:

lToo many pages were loaded into the document feeder tray.

lA special media item was loaded but the special media lever was to the left.

lMultiple sheets of a document were loaded but the special media lever was to the right.

lThe item loaded was torn, had frayed edges, or didn’t meet the guidelines for documents (see “Selecting items for faxing, copying, or scanning” on page 25).

lThe item was not loaded correctly.

lThe item was smaller than 2 by 3.5 inches (51 by 89 mm) (the size of a business card).

Use the following table to solve problems related to moving media or documents through the scanner path parts.

EN	Resolving paper feed problems 177

Image 179

HP 3200 manual Clearing jams from the scanner path areas, Paper feed problems in scanner path areas

Contents

printer · fax · copier · scanner LaserJet all-in-oneuser guide hp LaserJet 3200/3200mPage user guide hp LaserJet 3200/3200m productCopyright and License WarrantyPotential Shock Hazard Safety InformationTrademark Credits This product is approved for use only inPage 2 Getting to Know the Product Contents3 Managing General Default Settings, Logs, and Reports 1 About This Guide4 Faxing 6 Copying 5 Printing8 Contents 8 Problem Solving and Product Maintenance7 Scanning Appendix B Service and Support Information Appendix A Specifications10 Contents Glossary IndexOther resources for product information About This GuideIntroduction Appears Using this guide with your product functionalityFor procedures you can do from the control panel This iconIntroduction Getting to Know the ProductCan I? When the product is directly connected to a computerWhat you can do with the product What you can do with the product 16 Chapter 2 - Getting to Know the Product When the product is connected to a networkWhat you can do with the product 15 14 Identifying product componentsControl panel lights and keys Using the control panel menu structure FAX JOB STATUS 5 Printer door release latches Identifying hardware parts1 Front paper path door 2 Document output slot 3 Document release door/control panel 4 Printer door22 Chapter 2 - Getting to Know the Product 6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot9 Paper input tray 10 Paper input guides 11 Special media lever Selecting media to print Selecting print mediaMetric Print media sizesPaper type EnglishSelecting items for faxing, copying, or scanning To load normal print media Loading print mediaLoading print media to be faxed, copied, or scanned To load special items To load the paper input tray Loading media to be printedLoading the paper input tray To print using the single-sheet input slot Using the single-sheet input slotIf you have loaded special media, make sure to choose the lower paper 3 Readjust the guides to center the sheetoutput path. See “To select the output path” on page 30 Chapter 2 - Getting to Know the ProductTo select the output path Selecting the output pathUsing the HP LaserJet Director Features available only through the softwareWindows Mac OS Windows To turn off the HP LaserJet DirectorButton DescriptionMac OS 36 Chapter 2 - Getting to Know the Product Hint Managing General Default Settings, Logs and ReportsIntroduction To change the default paper size Changing general default settingsChanging the default paper size for the paper input tray To change ring volume Changing sound volumeTo change the fax sounds line monitor volume To change control panel key press volume To change the alarm volumeTo change the language on the display panel Restoring factory defaultsTo restore factory defaults Changing the language on the display panelManaging logs and reports To print the fax activity log Printing the fax activity logTo set when the fax log prints Setting the fax activity log to print automaticallyTo print a fax call report Setting when the fax call report printsPrinting a fax call report To include the first page of each fax on the fax call report To set when fax call reports printIncluding the first page of each fax on the fax call report To print the control panel menu structure Printing a one-touch, speed-dial, and group- dial reportPrinting the control panel menu structure To print a one-touch, speed-dial and group-dial reportTo print the block fax list Printing a configuration reportTo print a configuration report Printing the block fax listTo print a PostScript font list Printing a PCL font listPrinting a PostScript font list To print a PCL font listTo print a T.30 protocol trace report Printing all fax reportsPrinting a T.30 protocol trace report To print all fax reportsTo set when the T.30 protocol trace reports prints Setting when the T.30 protocol trace report prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Hint FaxingIntroduction Sending faxes Hint Sending faxes to one recipientQuickly programming speed-dial codes or To send a faxTo quickly program speed-dial codes or one-touch keys one-touch keysHint To send a fax using a group-dial codeSending faxes to multiple recipients To send a fax to an ad-hoc group Hint Sending a fax at a future timeTo send a fax at a future time To redial manually Redialing manuallyTo adjust the contrast Choose this resolution Adjusting the resolution for the current jobTo adjust the resolution Resolution optionsBest quality for graphics and photos Choose this resolutionFor this result PhotoTo cancel a fax job using Job Status Canceling the current fax jobCanceling a fax job using Fax Job Status To cancel the current fax jobReceiving faxes Receiving faxes when you hear fax tonesTo reprint faxes Reprinting faxesBlocking or unblocking fax numbers To block or unblock fax numbers using the control panel68 Chapter 4 - Faxing To unblock a single fax number use the or key to selectAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Hint Programming speed-dial codes and one- touch keysTo program speed-dial codes and one-touch keys To delete speed-dial codes and one-touch keys Hint Programming a one-touch key for alternate long distanceTo program a one-touch key for alternate long distance This procedure is more easily accomplished from the softwareHint Programming group-dial codesTo program group-dial codes To delete an individual in a group-dial code To delete group-dial codesTo delete all speed-dial codes, one-touch keys, and group-dials codes Deleting all speed-dial codes, one-touch keys, and group-dials codesTo send a fax by dialing from a telephone Using Manual DialSending a fax by dialing from a telephone To use Manual DialKey number Using dialing charactersInserting a pause or wait into a fax number To insert a pause or waitChanging the date and time Changing the information in the fax headerHint Changing the fax number and company nameHint Changing the default contrast and resolution for outgoing faxesTo change the default contrast To select tone- or pulse-dialing Selecting tone- or pulse-dialing modeTo change the default resolution To turn the Redial On No Answer on or off Changing how the product redialsTo turn the Redial On Busy option on or off To set the dial prefix Inserting a dial prefixTo change detect dial tone Changing the detect dial tone settingAdvanced receive fax features and settings To use fax forwarding Using fax forwardingTo request a fax from another fax machine Requesting a fax from another fax machine pollingTo clear faxes from memory Clearing faxes from memoryChanging how the product answers incoming faxes To set the answer mode to automatic or manualChanging answer ring patterns What is ring pattern service?How do I get the service? To change answer ring patterns How will I know if it’s working?Enabling an extension phone To change the silence detect mode Changing the silence-detect modeTo change autoreduction for incoming faxes Changing autoreduction for incoming faxesEnabling stamp received faxes To enable stamp received faxesTo set error correction Setting error correctionTo send a fax from the software Faxing using the softwareSending faxes from the software Receiving faxes to your computer To turn the Receive to PC setting off from the control panelTo customize your own fax cover sheet Windows Customizing your own fax cover sheetTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Introduction PrintingChoosing a printer driver Printer driversTemporarily change Gaining access to the printer driverOperating System Change default settings settings from a softwarel Creating and using watermarks Printer tasksUse the product to do the following procedures l Stopping a print job l Saving toner when printing draftsTo print on letterhead Printing on letterhead and envelopesTo print on envelopes Printing on special media To print on special media Stopping a print job Saving toner when printing draftsAB CD Printing on both sides of paperTo print on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarksChanging the resolution Printer settingsSaving printer settings for different print jobs Tips for printing envelopes Printing TipsTips for printing custom sizes Tips for printing labels Hint CopyingIntroduction Copying tasks Making black and white copies To adjust the contrast Making color copiesTo make black and white copies Reducing or enlarging copies for the current job Adjusting copy quality for the current jobTo adjust the copy quality LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200% To reduce or enlarge copiesl Changing the default copy collation Default Copy Settingsl Changing the default copy quality l Changing the default copy contrast l Changing the default copy sizeTo change the default copy quality Changing the default copy qualityChanging the default copy contrast To change the default copy size Changing the default copy sizeTo change the default copy contrast To set the default copy collation Changing the default copy collationTo change the default number of copies Changing the default number of copies130 Chapter 6 - Copying Introduction ScanningScanning basics Windows To scan using the HP LaserJet DirectorScanning from the product software Starting a scanMac OS 4 Select a scan destination Click this Working with scanned itemsTo work with scanned items To do thisZoom Out mode About OCR software Scanning from the product control panel Using the Scan key to scanTo scan using the Scan key Windows Adding or deleting scan destinationsTo add or delete scan destinations Mac OS Scanning with TWAIN-enabled software Sending e-mail from the product To send e-mail using Microsoft Windows 98, 2000, and NTSending scanned items as e-mail attachments To send e-mail using Macintosh OS 8.6 and To send e-mail using Microsoft WindowsTo e-mail in an alternative mode Sending e-mail in an alternative mode146 Chapter 7 - Scanning Introduction Problem Solving and Product MaintenanceGeneral troubleshooting checklist Is the Fax/Phone line connector seated into the back of the product? Resolving fax problemsFax setup checklist Using the phone cord supplied with the product?Phone company services Is your phone line service dedicated, shared, PBX, or a roll-over?Telephone answering machine TAM HP LaserJet product shared with another deviceCause General fax problemsProblem SolutionCause Sending fax problemsProblem SolutionCause ProblemSolution 154 Chapter 8 - Problem Solving and Product MaintenanceCause Receiving fax problemsProblem SolutionGetting Started Guide to check the ProblemSolution Causeresolution typically results in better quality ProblemSolution that the power cord is securely connectedCause ProblemSolution 158 Chapter 8 - Problem Solving and Product MaintenanceProblem Resolving printing problemsGeneral printing problems See also “Resolving image quality problems” on pageCause ProblemSolution 160 Chapter 8 - Problem Solving and Product Maintenancefeature is selected in the program you are ProblemSolution drive, or network switchbox connected toDetails tab. If there is a Port Settings ProblemSolution 162 Chapter 8 - Problem Solving and Product MaintenanceResponse from computer Printing problems when using MS-DOSTo establish basic communication to the product 2 Click Restart the computer in MS-DOS mode164 Chapter 8 - Problem Solving and Product Maintenance Resolving copying problemsProblem SolutionCause ProblemSolution Resolving copying problemsUnable to Resolving scanning problemsProblem SolutionCause ProblemSolution Resolving scanning problemsCause ProblemSolution 168 Chapter 8 - Problem Solving and Product MaintenanceItems loaded in ProblemSolution CauseClearing jams from the printer path areas Resolving paper feed problemsCauses and solutions of jams in printer path areas The paper’s weight or surface finish might ProblemSolution Resolving paper feed problemsCause ProblemSolution 172 Chapter 8 - Problem Solving and Product MaintenanceCause ProblemSolution Make sure the guides are not adjusted tooTo clear a jam from the interior area Clearing feed jams in the paper input areasDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Clearing jams from the scanner path areas Paper feed problems in scanner path areasCause ProblemSolution 178 Chapter 8 - Problem Solving and Product MaintenanceTo clear jams from the scanner path area Clearing jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Sent faxes too light or too dark Light print partial pageLight print entire page Dropouts Edges of image not printingLines Faded print or white streaksStains or smudges SpecksRepeating defects Horizontal black streaks or smearsRepeating image Loose toner Toner smearGray background Page skewScanned images are too light or too dark Misformed charactersWhite spots on black Vertical white linesBlack page Curl or waveWrinkles or creases Blank pages194 Chapter 8 - Problem Solving and Product Maintenance Tire tracks5 Make sure the media type and quality meet HP specifications Resolving control panel error messages Resolving control panel error messages196 Chapter 8 - Problem Solving and Product Maintenance CANCELED FAXthe jam, close the document feeder tray CANCELED SENDThere was an internal error in the product Wait for the product to finish the currentNOT ALLOWED 198 Chapter 8 - Problem Solving and Product Maintenancebut could not determine that the caller was An invalid date was entered, such as Junefax because of low memory or some other Ask the sender to try resending the faxPRINTER TRAY 200 Chapter 8 - Problem Solving and Product MaintenancePRINTER DOOR IS EMPTY. ADDNUMBER NOT CANCELED FAXfax was busy. The product has cancelled CONNTECT TOl Resolving PostScript Errors Common Macintosh problemsThis section covers the following common Macintosh problems l Problems in the Chooser l Printing errors l USB problemsCommon Macintosh problems Problems in the ChooserProblem SolutionSolution Printing errorsUSB problems ProblemHardware troubleshooting ProblemSolution Software troubleshootingSolution Selecting an alternate PPDTo select an alternate PPD ProblemRenaming the printer driver Resolving PostScript ErrorsCause ProblemSolution 208 Chapter 8 - Problem Solving and Product MaintenanceTo reset the product Restoring the factory defaultscomputer Uninstalling the softwareTo uninstall the software on a Windows-compatible To uninstall the software on a Macintosh-compatible computerTo clean the print paper path Product MaintenanceCleaning the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance To clean the scanner path Cleaning the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page Recycling toner cartridges Recalibrating the scannerManaging HP LaserJet toner cartridges To recalibrate the scannerExtending toner life by redistributing toner To redistribute toner 218 Chapter 8 - Problem Solving and Product MaintenanceProduct Maintenance Adding memory Using Memory DIMMsProduct Maintenance Testing the DIMM installation Removing DIMMs 5 Close the product memory door 224 Chapter 8 - Problem Solving and Product MaintenanceCAUTION Store the DIMM chip in an antistatic bag To install a new document scanner separation pad Installing a new document scanner separation padWhen to replace the document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Introduction SpecificationsElectrical Product specificationsOverall specifications PhysicalSpecification Faxing specificationsPrinting specifications SpecificationSpecification Copying specificationsScanning specifications SpecificationInput for document feeder tray Paper specificationsSupported paper sizes Input for paper input tray and single-sheet input slotPaper weight equivalence table approximate Transportation Laser safety statementFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements New Zealand Telecom Regulatory Notices Regulatory information for European Union countriesModel Number Declaration of conformityconforms to the following Product Specifications Safety EMC Product NameThis HP LaserJet printer design reduces Energy consumption Canadian DOC regulationsEnvironmental product stewardship program This HP LaserJet printer design eliminates Ozone productionLaserJet Printing Supplies Toner consumptionPaper use PlasticsPaper ReturnsLithium type solid Material safety data sheetBattery Specifications Quantity per product244 Chapter A - Specifications Hewlett-Packard limited warranty statement Service and Support InformationWarranty information 246 Chapter B - Service and Support Information Repackaging guidelines Obtaining hardware serviceReturning the unit What needs to be done? Service information formSoftware license agreement 250 Chapter B - Service and Support Information Australia HP Customer CareObtaining Software CallIreland Customer Care Options WorldwideEuropean HP Customer Care and In-Country Support Open Monday through Friday 830-1800 CETChina ArgentinaAustralia AustriaBelgiumGreece FinlandFrance GermanyNorway Middle-East RegionNetherlands New ZealandUkraine SpainSweden SwitzerlandDescription or use Ordering partsaccessories Replacementdocumentation JetDirect printservers SupplementaryOrdering software Ordering software260 Chapter B - Service and Support Information 10/100-BaseTX Glossary10-BaseT 100-BaseTXcollate brightnessChooser collapseEconoMode dedicated linedistinctive ring dots per inch dpigrayscale fax settingsfax functions file formatIPX/SPX HP Web JetAdmin software and HP JetAdmin softwareHP LaserJet Director toolbar hypertext linksOptical Character Recognition OCR software NetBEUI NetBIOS Extended User InterfaceNetWare nodeSee HP JetDirect print server public switched telephone network PSTNresolution print serverTrueType fonts summary informationTCP/IP Token ringzoom out Windows sharingzoom in 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding See also special media adding 278 IndexIndex adjusting 173 identifying 22 paper input support part number280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company