Resolving printing problems

Use the sections listed below to resolve common printing problems:

lGeneral printing problems

lPrinting problems when using MS-DOS

Note

See also “Resolving image quality problems” on page 181.

 

 

General printing problems

Use the table in this section to solve printing problems.

Problem

Cause

Solution

No parallel port

The product must be directly connected to

If you have a device such as an external

or USB port is

the computer’s parallel or USB port. It

disk drive or switch box connected to the

available, or the

cannot share the parallel or USB port with

USB or parallel port and want to continue

parallel port or

another device.

using it, you must use two parallel ports or

USB port is

 

USB ports on your computer.

 

 

being shared

 

 

by another

 

 

device.

 

 

 

 

 

Garbled text or

The parallel or USB cable might not be

Make sure the parallel or USB cable is

unwanted

securely connected or may be faulty.

securely connected between the product

characters are

 

and the computer.

printing.

 

Try plugging in another size C parallel

 

 

cable if you have one.

 

 

If you have another parallel port on the

 

 

computer, try connecting the cable to it.

 

 

If you have another computer, try setting

 

 

up the product with the other computer.

 

 

 

Printed pages

The incorrect output source might be

Pages are sent to the paper output bin

are coming out

selected, or the incorrect output setting

print in correct order. Pages are sent to

in the incorrect

has been chosen in the program from

the front paper output slot print in reverse

order.

which you are printing.

order. Use the front paper output slot by

 

opening the front paper path door. See

 

 

 

 

“Selecting the output path” on page 31.

 

 

If you need to print pages to the front

 

 

paper output slot in correct order, select

 

 

the reverse order output option in the

 

 

program from which you are printing. See

 

 

the program’s documentation for more

 

 

information.

 

 

 

EN

Resolving printing problems 159

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HP 3200 manual Resolving printing problems, General printing problems