HP 3200 manual Cause, Solution, Problem Solving and Product Maintenance

Problem	Cause	Solution
Scanned text is	If the item is in the software, the text	From the desktop or viewer, click the link
not editable.	cannot be edited. The text must be	for your word-processing program (at the
	converted using an OCR program (one is	bottom of the window). The text is
	included with the product) and then	converted to editable text and opens as
	opened in a word-processing program.	an untitled file in your word-processing
		program.
Not enough	The software requires at least 40 MB of	Try deleting unnecessary files or archiving
disk space.	available disk space for installation. More	older data to floppy disks or some other
	disk space might be needed if you are	medium.
	processing a complex image.
Either light or	The scanner glass might be dirty.	Print a test page on the product. See
dark vertical		“Printing a configuration report” on
lines run		page 48. If the test page shows the line,
through the		see “Recalibrating the scanner” on
scanned image.		page 216. Reprint a test page. If lines
		continue to appear, see “Resolving image
		quality problems” on page 181.
		If the test page does not show the line,
		clean and recalibrate the scanner. See
		“Cleaning the scanner path” on page 213
		and “Recalibrating the scanner” on
		page 216.
Items lose their	The correct word-processing program	The link for your word-processing
formatting or	might not be associated with the link.	program should automatically appear. If it
have strange		does not or is not working correctly, you
formatting		must configure the word processor link,
codes in them.		specifying the correct output word
		processor. See the software Help for
		instructions. If the problem persists, you
		might want to reinstall the software.
A high	The accuracy of the OCR link depends on	To obtain the best possible results when
percentage of	the quality, size, and structure of the	using the OCR link, choose the scan
incorrect	original document and on the quality of	setting for text and process only crisp,
characters	the scan itself.	clear text. Tables, spreadsheets, and
appear in an		handwriting do not translate well.
		Scan text using the 300 dpi, 1 bit per pixel
item that was
		setting. See “About OCR software” on
converted with
		page 138.
the OCR link.
		Print a document from a word-processing
		program, scan it, and then OCR it to see if
		the results are better.
		Calibrate the scanner. See “Cleaning the
		scanner path” on page 213.

168 Chapter 8 - Problem Solving and Product Maintenance EN