HP 3200 manual General fax problems, Problem, Cause, Solution

General fax problems

Use the table in this section to resolve fax problems.

Problem	Cause	Solution
No parallel or	The product might need to be directly	If you have a device such as an external
USB port is	connected to the computer’s parallel or	disk drive or switch box connected to the
available, or the	USB port. It might not be able to share the	parallel or USB port, try unhooking it and
parallel or USB	parallel port with another device.	connecting the product directly to the
port is being		computer parallel or USB port. If it works
		and you want to continue using both
shared by
		devices, you must use two parallel or USB
another device.
		ports on your computer.
Document	The maximum length of a page you can	If there is no jam and it has been less than
stops feeding	load is 35 inches (889 mm). Faxing of a	a minute, wait a moment before pressing
in the middle of	longer page stops at 35 inches (889 mm).	STOP/CLEAR.
faxing.		If there is a jam, see “Clearing jams from
		the scanner path areas” on page 177.
		Then, resend the job.
	The minimum scannable page size is	If there is a jam, see “Clearing jams from
	2 by 3.5 inches (51 by 89 mm). If the item	the scanner path areas” on page 177.
	is too small, it can jam inside the scanner
	area.
Fax activity	The fax activity log or fax call reports	Print a configuration report (see “Printing
logs or fax call	settings are not correct.	a configuration report” on page 48) and
reports are		check when the reports print. See “Setting
printing at		when the fax call report prints” on page 45
unwanted		and “Setting the fax activity log to print
		automatically” on page 44 to change the
times.
		settings.
The volume for	The volume setting needs to be adjusted.	See “Changing sound volume” on
sounds coming		page 39 for instructions about changing
from the		volume settings.
product is too
high or too low.

152 Chapter 8 - Problem Solving and Product Maintenance EN