HP 3200 manual Cause, Solution, Problem Solving and Product Maintenance

Problem	Cause	Solution
The product is	The printer might be printing a complex	Allow extra time for the computer to send
not responding	image.	the image.
after “Print” is	The print job might be paused.	Resume printing from the Printers
selected in the
software, or		window.
you receive a	The parallel or USB cable between the	Disconnect and reconnect the parallel or
message on the
	product and the computer might not be	USB cable between the product and the
computer	connected properly.	computer.
screen stating
there was an	The wrong printer was selected in your	Check the printer selection menu in your
error printing to	software.	program to see if you selected the correct
the parallel or		product.
USB port.	The software for your product is not	Check your software’s printer selection
	configured for the correct port.	menu to make sure it is connected to the
		correct port. If your computer has more
		than one parallel port, make sure the
		parallel cable is connected to the correct
		one.
	The computer parallel port might not	Ensure that the computer has a parallel
	adequately support bidirectional	port with a bidirectional data bus (EPP or
	communication.	unidirectional ports are not supported).
		Change the parallel port mode setting in
		the computer’s basic input output system
		(BIOS). HP recommends setting it to ECP
		or bidirectional, but other modes might
		also work. For instructions about changing
		the setting, see the computer
		documentation, or contact the computer
		manufacturer.
	The product might not be receiving	Plug the product into a different power
	adequate power, or there are voltage	source.
	fluctuations.
	Another device might be interfering.	If there is another device connected to the
		computer parallel or USB port, disconnect
		it and connect the product directly to the
		computer parallel or USB port. You might
		also have to remove software for the other
		device before the product will work.
	The parallel or USB cable is defective or	Try plugging in another size C parallel
	the parallel or USB port on the computer	cable or USB cable if you have one. If you
	is malfunctioning.	have another parallel port on the
		computer, try plugging the cable into it
		instead.
		If you have another computer, try
		connecting the product to the other
		computer.

160 Chapter 8 - Problem Solving and Product Maintenance EN