Printing problems when using MS-DOS

Use the information in this section to troubleshoot printing problems when printing from MS-DOS.

To establish basic communication to the product

1For Windows 95 and 98, click Start, and then click Shut Down.

2 Click Restart the computer in MS-DOS mode.

3At the command prompt, type Dir>PRN and then press ENTER on the keyboard.

4Refer to the responses from the computer and possible solutions in the table below.

Response from computer

Results or needed action

Command prompt returned to computer

The product begins printed the document, and then

after pressing ENTER on your

prints a listing of the directories on your computer’s

keyboard.

hard drive.

 

Communication verified; return to Windows.

 

-Or-

 

If nothing prints, disconnect the product from the

 

computer, and then reconnect.

 

Hold down CTRL, and then press and release the

 

PAUSE/BREAK keys.

 

Try using a different parallel or USB cable.

 

 

Flashing cursor;

Verify that the Ready light is on.

command prompts did not return;

Hold down CTRL, and then press and release the

keyboard is not responding.

PAUSE/BREAK keys.

 

Disconnect the product from the computer and then

 

reconnect.

 

Restart the computer.

 

Try using a different parallel or USB cable.

 

 

MS-DOS message appears on

Verify that the Ready light is on.

computer screen: "Write fault error

In Step 3 in the procedure above (“To establish basic

writing device PRN."

communication to the product” on page 163), specify

 

the port name when sending the directory (for

 

example, Dir>LPT1).

 

Verify that the power cord and parallel or USB cords

 

are plugged into the proper ports.

 

Disconnect the product from the computer, and then

 

reconnect.

 

Try using a different parallel or USB cable.

 

 

EN

Resolving printing problems 163

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Image 165
HP 3200 manual Printing problems when using MS-DOS, To establish basic communication to the product