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HP 3200 Common Macintosh problems, This section covers the following common Macintosh problems

Models: 3200

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Common Macintosh problems

This section covers the following common Macintosh problems:

lProblems in the Chooser

lPrinting errors

lUSB problems

lSelecting an alternate PPD

lRenaming the printer driver

lResolving PostScript Errors

202 Chapter 8 - Problem Solving and Product Maintenance

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HP 3200 manual Common Macintosh problems, This section covers the following common Macintosh problems

Contents

LaserJet all-in-one user guidehp LaserJet 3200/3200m printer · fax · copier · scannerPage hp LaserJet 3200/3200m product user guideWarranty Copyright and LicenseSafety Information Trademark CreditsThis product is approved for use only in Potential Shock HazardPage Contents 3 Managing General Default Settings, Logs, and Reports1 About This Guide 2 Getting to Know the Product4 Faxing 5 Printing 6 Copying8 Problem Solving and Product Maintenance 7 Scanning8 Contents Appendix A Specifications Appendix B Service and Support InformationGlossary Index 10 ContentsAbout This Guide IntroductionOther resources for product information Using this guide with your product functionality For procedures you can do from the control panelThis icon AppearsGetting to Know the Product IntroductionWhen the product is directly connected to a computer What you can do with the productCan I? What you can do with the product When the product is connected to a network 16 Chapter 2 - Getting to Know the ProductWhat you can do with the product Identifying product components Control panel lights and keys15 14 Using the control panel menu structure FAX JOB STATUS Identifying hardware parts 1 Front paper path door 2 Document output slot3 Document release door/control panel 4 Printer door 5 Printer door release latches6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever22 Chapter 2 - Getting to Know the Product Selecting print media Selecting media to printPrint media sizes Paper typeEnglish MetricSelecting items for faxing, copying, or scanning Loading print media Loading print media to be faxed, copied, or scannedTo load normal print media To load special items Loading media to be printed Loading the paper input trayTo load the paper input tray Using the single-sheet input slot To print using the single-sheet input slot3 Readjust the guides to center the sheet output path. See “To select the output path” on page30 Chapter 2 - Getting to Know the Product If you have loaded special media, make sure to choose the lower paperSelecting the output path To select the output pathFeatures available only through the software Using the HP LaserJet DirectorWindows Mac OS To turn off the HP LaserJet Director ButtonDescription WindowsMac OS 36 Chapter 2 - Getting to Know the Product Managing General Default Settings, Logs and Reports IntroductionHint Changing general default settings Changing the default paper size for the paper input trayTo change the default paper size Changing sound volume To change the fax sounds line monitor volumeTo change ring volume To change the alarm volume To change control panel key press volumeRestoring factory defaults To restore factory defaultsChanging the language on the display panel To change the language on the display panelManaging logs and reports Printing the fax activity log To print the fax activity logSetting the fax activity log to print automatically To set when the fax log printsSetting when the fax call report prints Printing a fax call reportTo print a fax call report To set when fax call reports print Including the first page of each fax on the fax call reportTo include the first page of each fax on the fax call report Printing a one-touch, speed-dial, and group- dial report Printing the control panel menu structureTo print a one-touch, speed-dial and group-dial report To print the control panel menu structurePrinting a configuration report To print a configuration reportPrinting the block fax list To print the block fax listPrinting a PCL font list Printing a PostScript font listTo print a PCL font list To print a PostScript font listPrinting all fax reports Printing a T.30 protocol trace reportTo print all fax reports To print a T.30 protocol trace reportSetting when the T.30 protocol trace report prints To set when the T.30 protocol trace reports prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Faxing IntroductionHint Sending faxes Sending faxes to one recipient Quickly programming speed-dial codes orTo send a fax Hintone-touch keys To quickly program speed-dial codes or one-touch keysTo send a fax using a group-dial code Sending faxes to multiple recipientsHint To send a fax to an ad-hoc group Sending a fax at a future time To send a fax at a future timeHint Redialing manually To redial manuallyTo adjust the contrast Adjusting the resolution for the current job To adjust the resolutionResolution options Choose this resolutionChoose this resolution For this resultPhoto Best quality for graphics and photosCanceling the current fax job Canceling a fax job using Fax Job StatusTo cancel the current fax job To cancel a fax job using Job StatusReceiving faxes when you hear fax tones Receiving faxesReprinting faxes To reprint faxesTo block or unblock fax numbers using the control panel Blocking or unblocking fax numbersTo unblock a single fax number use the or key to select 68 Chapter 4 - FaxingAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one- touch keys To program speed-dial codes and one-touch keysHint To delete speed-dial codes and one-touch keys Programming a one-touch key for alternate long distance To program a one-touch key for alternate long distanceThis procedure is more easily accomplished from the software HintProgramming group-dial codes To program group-dial codesHint To delete group-dial codes To delete an individual in a group-dial codeDeleting all speed-dial codes, one-touch keys, and group-dials codes To delete all speed-dial codes, one-touch keys, and group-dials codesUsing Manual Dial Sending a fax by dialing from a telephoneTo use Manual Dial To send a fax by dialing from a telephoneUsing dialing characters Inserting a pause or wait into a fax numberTo insert a pause or wait Key numberChanging the information in the fax header Changing the date and timeChanging the fax number and company name HintChanging the default contrast and resolution for outgoing faxes To change the default contrastHint Selecting tone- or pulse-dialing mode To change the default resolutionTo select tone- or pulse-dialing Changing how the product redials To turn the Redial On Busy option on or offTo turn the Redial On No Answer on or off Inserting a dial prefix To set the dial prefixChanging the detect dial tone setting To change detect dial toneAdvanced receive fax features and settings Using fax forwarding To use fax forwardingRequesting a fax from another fax machine polling To request a fax from another fax machineClearing faxes from memory To clear faxes from memoryTo set the answer mode to automatic or manual Changing how the product answers incoming faxesWhat is ring pattern service? How do I get the service?Changing answer ring patterns How will I know if it’s working? To change answer ring patternsEnabling an extension phone Changing the silence-detect mode To change the silence detect modeChanging autoreduction for incoming faxes To change autoreduction for incoming faxesTo enable stamp received faxes Enabling stamp received faxesSetting error correction To set error correctionFaxing using the software Sending faxes from the softwareTo send a fax from the software To turn the Receive to PC setting off from the control panel Receiving faxes to your computerCustomizing your own fax cover sheet To customize your own fax cover sheet WindowsTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Printing IntroductionPrinter drivers Choosing a printer driverGaining access to the printer driver Operating System Change default settingssettings from a software Temporarily changePrinter tasks Use the product to do the following proceduresl Stopping a print job l Saving toner when printing drafts l Creating and using watermarksPrinting on letterhead and envelopes To print on letterheadTo print on envelopes Printing on special media To print on special media Saving toner when printing drafts Stopping a print jobPrinting on both sides of paper AB CDTo print on both sides of paper Creating and using watermarks Printing multiple pages on one sheet of paperPrinter settings Changing the resolutionSaving printer settings for different print jobs Printing Tips Tips for printing custom sizesTips for printing envelopes Tips for printing labels Copying IntroductionHint Copying tasks Making black and white copies Making color copies To make black and white copiesTo adjust the contrast Adjusting copy quality for the current job To adjust the copy qualityReducing or enlarging copies for the current job To reduce or enlarge copies LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200%Default Copy Settings l Changing the default copy qualityl Changing the default copy contrast l Changing the default copy size l Changing the default copy collationChanging the default copy quality Changing the default copy contrastTo change the default copy quality Changing the default copy size To change the default copy contrastTo change the default copy size Changing the default copy collation To set the default copy collationChanging the default number of copies To change the default number of copies130 Chapter 6 - Copying Scanning IntroductionScanning basics To scan using the HP LaserJet Director Scanning from the product softwareStarting a scan WindowsMac OS 4 Select a scan destination Working with scanned items To work with scanned itemsTo do this Click thisZoom Out mode About OCR software Using the Scan key to scan To scan using the Scan keyScanning from the product control panel Adding or deleting scan destinations To add or delete scan destinationsWindows Mac OS Scanning with TWAIN-enabled software To send e-mail using Microsoft Windows 98, 2000, and NT Sending scanned items as e-mail attachmentsSending e-mail from the product To send e-mail using Microsoft Windows To send e-mail using Macintosh OS 8.6 andSending e-mail in an alternative mode To e-mail in an alternative mode146 Chapter 7 - Scanning Problem Solving and Product Maintenance IntroductionGeneral troubleshooting checklist Resolving fax problems Fax setup checklistUsing the phone cord supplied with the product? Is the Fax/Phone line connector seated into the back of the product?Is your phone line service dedicated, shared, PBX, or a roll-over? Phone company servicesHP LaserJet product shared with another device Telephone answering machine TAMGeneral fax problems ProblemSolution CauseSending fax problems ProblemSolution CauseProblem Solution154 Chapter 8 - Problem Solving and Product Maintenance CauseReceiving fax problems ProblemSolution CauseProblem SolutionCause Getting Started Guide to check theProblem Solutionthat the power cord is securely connected resolution typically results in better qualityProblem Solution158 Chapter 8 - Problem Solving and Product Maintenance CauseResolving printing problems General printing problemsSee also “Resolving image quality problems” on page ProblemProblem Solution160 Chapter 8 - Problem Solving and Product Maintenance CauseProblem Solutiondrive, or network switchbox connected to feature is selected in the program you areProblem Solution162 Chapter 8 - Problem Solving and Product Maintenance Details tab. If there is a Port SettingsPrinting problems when using MS-DOS To establish basic communication to the product2 Click Restart the computer in MS-DOS mode Response from computerResolving copying problems ProblemSolution 164 Chapter 8 - Problem Solving and Product MaintenanceProblem SolutionResolving copying problems CauseResolving scanning problems ProblemSolution Unable toProblem SolutionResolving scanning problems CauseProblem Solution168 Chapter 8 - Problem Solving and Product Maintenance CauseProblem SolutionCause Items loaded inResolving paper feed problems Causes and solutions of jams in printer path areasClearing jams from the printer path areas Problem SolutionResolving paper feed problems The paper’s weight or surface finish mightProblem Solution172 Chapter 8 - Problem Solving and Product Maintenance CauseProblem SolutionMake sure the guides are not adjusted too CauseClearing feed jams in the paper input areas To clear a jam from the interior areaDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Paper feed problems in scanner path areas Clearing jams from the scanner path areasProblem Solution178 Chapter 8 - Problem Solving and Product Maintenance CauseClearing jams from the scanner path area To clear jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Light print partial page Light print entire pageSent faxes too light or too dark Edges of image not printing DropoutsFaded print or white streaks LinesSpecks Stains or smudgesHorizontal black streaks or smears Repeating imageRepeating defects Toner smear Loose tonerPage skew Gray backgroundMisformed characters Scanned images are too light or too darkVertical white lines White spots on blackCurl or wave Black pageBlank pages Wrinkles or creasesTire tracks 5 Make sure the media type and quality meet HP specifications194 Chapter 8 - Problem Solving and Product Maintenance Resolving control panel error messages Resolving control panel error messagesCANCELED FAX 196 Chapter 8 - Problem Solving and Product MaintenanceCANCELED SEND There was an internal error in the productWait for the product to finish the current the jam, close the document feeder tray198 Chapter 8 - Problem Solving and Product Maintenance NOT ALLOWEDAn invalid date was entered, such as June fax because of low memory or some otherAsk the sender to try resending the fax but could not determine that the caller was200 Chapter 8 - Problem Solving and Product Maintenance PRINTER DOORIS EMPTY. ADD PRINTER TRAYCANCELED FAX fax was busy. The product has cancelledCONNTECT TO NUMBER NOTCommon Macintosh problems This section covers the following common Macintosh problemsl Problems in the Chooser l Printing errors l USB problems l Resolving PostScript ErrorsProblems in the Chooser ProblemSolution Common Macintosh problemsPrinting errors USB problemsProblem SolutionProblem SolutionSoftware troubleshooting Hardware troubleshootingSelecting an alternate PPD To select an alternate PPDProblem SolutionResolving PostScript Errors Renaming the printer driverProblem Solution208 Chapter 8 - Problem Solving and Product Maintenance CauseRestoring the factory defaults To reset the productUninstalling the software To uninstall the software on a Windows-compatibleTo uninstall the software on a Macintosh-compatible computer computerProduct Maintenance Cleaning the print paper pathTo clean the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance Cleaning the scanner path To clean the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page Recalibrating the scanner Managing HP LaserJet toner cartridgesTo recalibrate the scanner Recycling toner cartridgesExtending toner life by redistributing toner 218 Chapter 8 - Problem Solving and Product Maintenance To redistribute tonerProduct Maintenance Using Memory DIMMs Adding memoryProduct Maintenance Testing the DIMM installation Removing DIMMs 224 Chapter 8 - Problem Solving and Product Maintenance CAUTION Store the DIMM chip in an antistatic bag5 Close the product memory door Installing a new document scanner separation pad When to replace the document scanner separation padTo install a new document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Specifications IntroductionProduct specifications Overall specificationsPhysical ElectricalFaxing specifications Printing specificationsSpecification SpecificationCopying specifications Scanning specificationsSpecification SpecificationPaper specifications Supported paper sizesInput for paper input tray and single-sheet input slot Input for document feeder trayPaper weight equivalence table approximate Laser safety statement TransportationFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements Regulatory information for European Union countries New Zealand Telecom Regulatory NoticesDeclaration of conformity conforms to the following Product Specifications Safety EMCProduct Name Model NumberCanadian DOC regulations Environmental product stewardship programThis HP LaserJet printer design eliminates Ozone production This HP LaserJet printer design reduces Energy consumptionToner consumption Paper usePlastics LaserJet Printing SuppliesReturns PaperMaterial safety data sheet Battery SpecificationsQuantity per product Lithium type solid244 Chapter A - Specifications Service and Support Information Warranty informationHewlett-Packard limited warranty statement 246 Chapter B - Service and Support Information Obtaining hardware service Returning the unitRepackaging guidelines Service information form What needs to be done?Software license agreement 250 Chapter B - Service and Support Information HP Customer Care Obtaining SoftwareCall AustraliaCustomer Care Options Worldwide European HP Customer Care and In-Country SupportOpen Monday through Friday 830-1800 CET IrelandArgentina AustraliaAustriaBelgium ChinaFinland FranceGermany GreeceMiddle-East Region NetherlandsNew Zealand NorwaySpain SwedenSwitzerland UkraineOrdering parts accessoriesReplacement Description or useJetDirect print serversSupplementary documentationOrdering software Ordering software260 Chapter B - Service and Support Information Glossary 10-BaseT100-BaseTX 10/100-BaseTXbrightness Choosercollapse collatededicated line distinctive ringdots per inch dpi EconoModefax settings fax functionsfile format grayscaleHP Web JetAdmin software and HP JetAdmin software HP LaserJet Director toolbarhypertext links IPX/SPXNetBEUI NetBIOS Extended User Interface NetWarenode Optical Character Recognition OCR softwarepublic switched telephone network PSTN resolutionprint server See HP JetDirect print serversummary information TCP/IPToken ring TrueType fontsWindows sharing zoom inzoom out 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding 278 Index See also special media addingadjusting 173 identifying 22 paper input support part number Index280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company