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HP 3200 manual Problems in the Chooser, computer, Cause, Solution, Common Macintosh problems

Models: 3200

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Problems in the Chooser

Note		For more information about the Chooser, see the Mac OS Help on your
		computer.


Problem		Cause	Solution

The printer driver		Software was not installed correctly.	Make sure you are using a high-
icon, scan icon,			quality cable.
or fax icon does
not appear in the			Make sure the product is on the
Chooser.			correct network. Select the Network
			or AppleTalk Control Panel from
			Control Panels in the Apple menu,
			and then choose the correct network.
			Reinstall the product software.

The printer driver			Reinstall the printer software. See the
does not			Getting Started Guide for installation
automatically set			instructions.
up your selected
printer even
though you
clicked Auto
Setup in the
Chooser.

Product name			Make sure the cables are connected
does not appear			correctly, the product is on, and the
in the “Select a			Ready light is on.
PostScript
Printer” box in			Make sure the correct printer driver
the Chooser.			has been selected in the Chooser.
			If the product resides on a network
			with multiple zones, make sure the
			correct zone is selected in the
			“AppleTalk Zones” box in the
			Chooser.
			Make sure AppleTalk is on. The
			button next to Active is selected in
			the Chooser. You may need to restart
			the computer to activate the change.

EN	Common Macintosh problems 203

Image 205

HP 3200 manual Problems in the Chooser, computer, Cause, Solution, Common Macintosh problems

Contents

user guide LaserJet all-in-onehp LaserJet 3200/3200m printer · fax · copier · scannerPage user guide hp LaserJet 3200/3200m productCopyright and License WarrantyTrademark Credits Safety InformationThis product is approved for use only in Potential Shock HazardPage 3 Managing General Default Settings, Logs, and Reports Contents1 About This Guide 2 Getting to Know the Product4 Faxing 6 Copying 5 Printing7 Scanning 8 Problem Solving and Product Maintenance8 Contents Appendix B Service and Support Information Appendix A Specifications10 Contents Glossary IndexIntroduction About This GuideOther resources for product information For procedures you can do from the control panel Using this guide with your product functionalityThis icon AppearsIntroduction Getting to Know the ProductWhat you can do with the product When the product is directly connected to a computerCan I? What you can do with the product 16 Chapter 2 - Getting to Know the Product When the product is connected to a networkWhat you can do with the product Control panel lights and keys Identifying product components15 14 Using the control panel menu structure FAX JOB STATUS 1 Front paper path door 2 Document output slot Identifying hardware parts3 Document release door/control panel 4 Printer door 5 Printer door release latches9 Paper input tray 10 Paper input guides 11 Special media lever 6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot22 Chapter 2 - Getting to Know the Product Selecting media to print Selecting print mediaPaper type Print media sizesEnglish MetricSelecting items for faxing, copying, or scanning Loading print media to be faxed, copied, or scanned Loading print mediaTo load normal print media To load special items Loading the paper input tray Loading media to be printedTo load the paper input tray To print using the single-sheet input slot Using the single-sheet input slotoutput path. See “To select the output path” on page 3 Readjust the guides to center the sheet30 Chapter 2 - Getting to Know the Product If you have loaded special media, make sure to choose the lower paperTo select the output path Selecting the output pathUsing the HP LaserJet Director Features available only through the softwareWindows Mac OS Button To turn off the HP LaserJet DirectorDescription WindowsMac OS 36 Chapter 2 - Getting to Know the Product Introduction Managing General Default Settings, Logs and ReportsHint Changing the default paper size for the paper input tray Changing general default settingsTo change the default paper size To change the fax sounds line monitor volume Changing sound volumeTo change ring volume To change control panel key press volume To change the alarm volumeTo restore factory defaults Restoring factory defaultsChanging the language on the display panel To change the language on the display panelManaging logs and reports To print the fax activity log Printing the fax activity logTo set when the fax log prints Setting the fax activity log to print automaticallyPrinting a fax call report Setting when the fax call report printsTo print a fax call report Including the first page of each fax on the fax call report To set when fax call reports printTo include the first page of each fax on the fax call report Printing the control panel menu structure Printing a one-touch, speed-dial, and group- dial reportTo print a one-touch, speed-dial and group-dial report To print the control panel menu structureTo print a configuration report Printing a configuration reportPrinting the block fax list To print the block fax listPrinting a PostScript font list Printing a PCL font listTo print a PCL font list To print a PostScript font listPrinting a T.30 protocol trace report Printing all fax reportsTo print all fax reports To print a T.30 protocol trace reportTo set when the T.30 protocol trace reports prints Setting when the T.30 protocol trace report prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Introduction FaxingHint Sending faxes Quickly programming speed-dial codes or Sending faxes to one recipientTo send a fax HintTo quickly program speed-dial codes or one-touch keys one-touch keysSending faxes to multiple recipients To send a fax using a group-dial codeHint To send a fax to an ad-hoc group To send a fax at a future time Sending a fax at a future timeHint To redial manually Redialing manuallyTo adjust the contrast To adjust the resolution Adjusting the resolution for the current jobResolution options Choose this resolutionFor this result Choose this resolutionPhoto Best quality for graphics and photosCanceling a fax job using Fax Job Status Canceling the current fax jobTo cancel the current fax job To cancel a fax job using Job StatusReceiving faxes Receiving faxes when you hear fax tonesTo reprint faxes Reprinting faxesBlocking or unblocking fax numbers To block or unblock fax numbers using the control panel68 Chapter 4 - Faxing To unblock a single fax number use the or key to selectAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes To program speed-dial codes and one-touch keys Programming speed-dial codes and one- touch keysHint To delete speed-dial codes and one-touch keys To program a one-touch key for alternate long distance Programming a one-touch key for alternate long distanceThis procedure is more easily accomplished from the software HintTo program group-dial codes Programming group-dial codesHint To delete an individual in a group-dial code To delete group-dial codesTo delete all speed-dial codes, one-touch keys, and group-dials codes Deleting all speed-dial codes, one-touch keys, and group-dials codesSending a fax by dialing from a telephone Using Manual DialTo use Manual Dial To send a fax by dialing from a telephoneInserting a pause or wait into a fax number Using dialing charactersTo insert a pause or wait Key numberChanging the date and time Changing the information in the fax headerHint Changing the fax number and company nameTo change the default contrast Changing the default contrast and resolution for outgoing faxesHint To change the default resolution Selecting tone- or pulse-dialing modeTo select tone- or pulse-dialing To turn the Redial On Busy option on or off Changing how the product redialsTo turn the Redial On No Answer on or off To set the dial prefix Inserting a dial prefixTo change detect dial tone Changing the detect dial tone settingAdvanced receive fax features and settings To use fax forwarding Using fax forwardingTo request a fax from another fax machine Requesting a fax from another fax machine pollingTo clear faxes from memory Clearing faxes from memoryChanging how the product answers incoming faxes To set the answer mode to automatic or manualHow do I get the service? What is ring pattern service?Changing answer ring patterns To change answer ring patterns How will I know if it’s working?Enabling an extension phone To change the silence detect mode Changing the silence-detect modeTo change autoreduction for incoming faxes Changing autoreduction for incoming faxesEnabling stamp received faxes To enable stamp received faxesTo set error correction Setting error correctionSending faxes from the software Faxing using the softwareTo send a fax from the software Receiving faxes to your computer To turn the Receive to PC setting off from the control panelTo customize your own fax cover sheet Windows Customizing your own fax cover sheetTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Introduction PrintingChoosing a printer driver Printer driversOperating System Change default settings Gaining access to the printer driversettings from a software Temporarily changeUse the product to do the following procedures Printer tasksl Stopping a print job l Saving toner when printing drafts l Creating and using watermarksTo print on letterhead Printing on letterhead and envelopesTo print on envelopes Printing on special media To print on special media Stopping a print job Saving toner when printing draftsAB CD Printing on both sides of paperTo print on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarksChanging the resolution Printer settingsSaving printer settings for different print jobs Tips for printing custom sizes Printing TipsTips for printing envelopes Tips for printing labels Introduction CopyingHint Copying tasks Making black and white copies To make black and white copies Making color copiesTo adjust the contrast To adjust the copy quality Adjusting copy quality for the current jobReducing or enlarging copies for the current job LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200% To reduce or enlarge copiesl Changing the default copy quality Default Copy Settingsl Changing the default copy contrast l Changing the default copy size l Changing the default copy collationChanging the default copy contrast Changing the default copy qualityTo change the default copy quality To change the default copy contrast Changing the default copy sizeTo change the default copy size To set the default copy collation Changing the default copy collationTo change the default number of copies Changing the default number of copies130 Chapter 6 - Copying Introduction ScanningScanning basics Scanning from the product software To scan using the HP LaserJet DirectorStarting a scan WindowsMac OS 4 Select a scan destination To work with scanned items Working with scanned itemsTo do this Click thisZoom Out mode About OCR software To scan using the Scan key Using the Scan key to scanScanning from the product control panel To add or delete scan destinations Adding or deleting scan destinationsWindows Mac OS Scanning with TWAIN-enabled software Sending scanned items as e-mail attachments To send e-mail using Microsoft Windows 98, 2000, and NTSending e-mail from the product To send e-mail using Macintosh OS 8.6 and To send e-mail using Microsoft WindowsTo e-mail in an alternative mode Sending e-mail in an alternative mode146 Chapter 7 - Scanning Introduction Problem Solving and Product MaintenanceGeneral troubleshooting checklist Fax setup checklist Resolving fax problemsUsing the phone cord supplied with the product? Is the Fax/Phone line connector seated into the back of the product?Phone company services Is your phone line service dedicated, shared, PBX, or a roll-over?Telephone answering machine TAM HP LaserJet product shared with another deviceProblem General fax problemsSolution CauseProblem Sending fax problemsSolution CauseSolution Problem154 Chapter 8 - Problem Solving and Product Maintenance CauseProblem Receiving fax problemsSolution CauseSolution ProblemCause Getting Started Guide to check theSolution Problemthat the power cord is securely connected resolution typically results in better qualitySolution Problem158 Chapter 8 - Problem Solving and Product Maintenance CauseGeneral printing problems Resolving printing problemsSee also “Resolving image quality problems” on page ProblemSolution Problem160 Chapter 8 - Problem Solving and Product Maintenance CauseSolution Problemdrive, or network switchbox connected to feature is selected in the program you areSolution Problem162 Chapter 8 - Problem Solving and Product Maintenance Details tab. If there is a Port SettingsTo establish basic communication to the product Printing problems when using MS-DOS2 Click Restart the computer in MS-DOS mode Response from computerProblem Resolving copying problemsSolution 164 Chapter 8 - Problem Solving and Product MaintenanceSolution ProblemResolving copying problems CauseProblem Resolving scanning problemsSolution Unable toSolution ProblemResolving scanning problems CauseSolution Problem168 Chapter 8 - Problem Solving and Product Maintenance CauseSolution ProblemCause Items loaded inCauses and solutions of jams in printer path areas Resolving paper feed problemsClearing jams from the printer path areas Solution ProblemResolving paper feed problems The paper’s weight or surface finish mightSolution Problem172 Chapter 8 - Problem Solving and Product Maintenance CauseSolution ProblemMake sure the guides are not adjusted too CauseTo clear a jam from the interior area Clearing feed jams in the paper input areasDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Clearing jams from the scanner path areas Paper feed problems in scanner path areasSolution Problem178 Chapter 8 - Problem Solving and Product Maintenance CauseTo clear jams from the scanner path area Clearing jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Light print entire page Light print partial pageSent faxes too light or too dark Dropouts Edges of image not printingLines Faded print or white streaksStains or smudges SpecksRepeating image Horizontal black streaks or smearsRepeating defects Loose toner Toner smearGray background Page skewScanned images are too light or too dark Misformed charactersWhite spots on black Vertical white linesBlack page Curl or waveWrinkles or creases Blank pages5 Make sure the media type and quality meet HP specifications Tire tracks194 Chapter 8 - Problem Solving and Product Maintenance Resolving control panel error messages Resolving control panel error messages196 Chapter 8 - Problem Solving and Product Maintenance CANCELED FAXThere was an internal error in the product CANCELED SENDWait for the product to finish the current the jam, close the document feeder trayNOT ALLOWED 198 Chapter 8 - Problem Solving and Product Maintenancefax because of low memory or some other An invalid date was entered, such as JuneAsk the sender to try resending the fax but could not determine that the caller wasPRINTER DOOR 200 Chapter 8 - Problem Solving and Product MaintenanceIS EMPTY. ADD PRINTER TRAYfax was busy. The product has cancelled CANCELED FAXCONNTECT TO NUMBER NOTThis section covers the following common Macintosh problems Common Macintosh problemsl Problems in the Chooser l Printing errors l USB problems l Resolving PostScript ErrorsProblem Problems in the ChooserSolution Common Macintosh problemsUSB problems Printing errorsProblem SolutionSolution ProblemSoftware troubleshooting Hardware troubleshootingTo select an alternate PPD Selecting an alternate PPDProblem SolutionRenaming the printer driver Resolving PostScript ErrorsSolution Problem208 Chapter 8 - Problem Solving and Product Maintenance CauseTo reset the product Restoring the factory defaultsTo uninstall the software on a Windows-compatible Uninstalling the softwareTo uninstall the software on a Macintosh-compatible computer computerCleaning the print paper path Product MaintenanceTo clean the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance To clean the scanner path Cleaning the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page Managing HP LaserJet toner cartridges Recalibrating the scannerTo recalibrate the scanner Recycling toner cartridgesExtending toner life by redistributing toner To redistribute toner 218 Chapter 8 - Problem Solving and Product MaintenanceProduct Maintenance Adding memory Using Memory DIMMsProduct Maintenance Testing the DIMM installation Removing DIMMs CAUTION Store the DIMM chip in an antistatic bag 224 Chapter 8 - Problem Solving and Product Maintenance5 Close the product memory door When to replace the document scanner separation pad Installing a new document scanner separation padTo install a new document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Introduction SpecificationsOverall specifications Product specificationsPhysical ElectricalPrinting specifications Faxing specificationsSpecification SpecificationScanning specifications Copying specificationsSpecification SpecificationSupported paper sizes Paper specificationsInput for paper input tray and single-sheet input slot Input for document feeder trayPaper weight equivalence table approximate Transportation Laser safety statementFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements New Zealand Telecom Regulatory Notices Regulatory information for European Union countriesconforms to the following Product Specifications Safety EMC Declaration of conformityProduct Name Model NumberEnvironmental product stewardship program Canadian DOC regulationsThis HP LaserJet printer design eliminates Ozone production This HP LaserJet printer design reduces Energy consumptionPaper use Toner consumptionPlastics LaserJet Printing SuppliesPaper ReturnsBattery Specifications Material safety data sheetQuantity per product Lithium type solid244 Chapter A - Specifications Warranty information Service and Support InformationHewlett-Packard limited warranty statement 246 Chapter B - Service and Support Information Returning the unit Obtaining hardware serviceRepackaging guidelines What needs to be done? Service information formSoftware license agreement 250 Chapter B - Service and Support Information Obtaining Software HP Customer CareCall AustraliaEuropean HP Customer Care and In-Country Support Customer Care Options WorldwideOpen Monday through Friday 830-1800 CET IrelandAustralia ArgentinaAustriaBelgium ChinaFrance FinlandGermany GreeceNetherlands Middle-East RegionNew Zealand NorwaySweden SpainSwitzerland Ukraineaccessories Ordering partsReplacement Description or useservers JetDirect printSupplementary documentationOrdering software Ordering software260 Chapter B - Service and Support Information 10-BaseT Glossary100-BaseTX 10/100-BaseTXChooser brightnesscollapse collatedistinctive ring dedicated linedots per inch dpi EconoModefax functions fax settingsfile format grayscaleHP LaserJet Director toolbar HP Web JetAdmin software and HP JetAdmin softwarehypertext links IPX/SPXNetWare NetBEUI NetBIOS Extended User Interfacenode Optical Character Recognition OCR softwareresolution public switched telephone network PSTNprint server See HP JetDirect print serverTCP/IP summary informationToken ring TrueType fontszoom in Windows sharingzoom out 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding See also special media adding 278 IndexIndex adjusting 173 identifying 22 paper input support part number280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company