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HP 3200 manual Problem Solving and Product Maintenance, Introduction

Models: 3200

1 288

Page 149

Problem Solving and Product Maintenance

	Introduction
	This section offers solutions to problems that can occur while using
	this product. It also provides maintenance tasks to optimize product
	functionality.

Note	Most answers for software-related issues are in the software Help.
	If the information in this section does not solve your problem, try to

	print a fax activity log or fax call report, and then contact HP.

EN	Introduction 147

Page 149

Image 149

HP 3200 manual Problem Solving and Product Maintenance, Introduction

Contents

user guide LaserJet all-in-onehp LaserJet 3200/3200m printer · fax · copier · scannerPage user guide hp LaserJet 3200/3200m productCopyright and License WarrantyTrademark Credits Safety InformationThis product is approved for use only in Potential Shock HazardPage 3 Managing General Default Settings, Logs, and Reports Contents1 About This Guide 2 Getting to Know the Product4 Faxing 6 Copying 5 Printing8 Contents 8 Problem Solving and Product Maintenance7 Scanning Appendix B Service and Support Information Appendix A Specifications10 Contents Glossary IndexOther resources for product information About This GuideIntroduction For procedures you can do from the control panel Using this guide with your product functionalityThis icon AppearsIntroduction Getting to Know the ProductCan I? When the product is directly connected to a computerWhat you can do with the product What you can do with the product 16 Chapter 2 - Getting to Know the Product When the product is connected to a networkWhat you can do with the product 15 14 Identifying product componentsControl panel lights and keys Using the control panel menu structure FAX JOB STATUS 1 Front paper path door 2 Document output slot Identifying hardware parts3 Document release door/control panel 4 Printer door 5 Printer door release latches22 Chapter 2 - Getting to Know the Product 6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot9 Paper input tray 10 Paper input guides 11 Special media lever Selecting media to print Selecting print mediaPaper type Print media sizesEnglish MetricSelecting items for faxing, copying, or scanning To load normal print media Loading print mediaLoading print media to be faxed, copied, or scanned To load special items To load the paper input tray Loading media to be printedLoading the paper input tray To print using the single-sheet input slot Using the single-sheet input slotoutput path. See “To select the output path” on page 3 Readjust the guides to center the sheet30 Chapter 2 - Getting to Know the Product If you have loaded special media, make sure to choose the lower paperTo select the output path Selecting the output pathUsing the HP LaserJet Director Features available only through the softwareWindows Mac OS Button To turn off the HP LaserJet DirectorDescription WindowsMac OS 36 Chapter 2 - Getting to Know the Product Hint Managing General Default Settings, Logs and ReportsIntroduction To change the default paper size Changing general default settingsChanging the default paper size for the paper input tray To change ring volume Changing sound volumeTo change the fax sounds line monitor volume To change control panel key press volume To change the alarm volumeTo restore factory defaults Restoring factory defaultsChanging the language on the display panel To change the language on the display panelManaging logs and reports To print the fax activity log Printing the fax activity logTo set when the fax log prints Setting the fax activity log to print automaticallyTo print a fax call report Setting when the fax call report printsPrinting a fax call report To include the first page of each fax on the fax call report To set when fax call reports printIncluding the first page of each fax on the fax call report Printing the control panel menu structure Printing a one-touch, speed-dial, and group- dial reportTo print a one-touch, speed-dial and group-dial report To print the control panel menu structureTo print a configuration report Printing a configuration reportPrinting the block fax list To print the block fax listPrinting a PostScript font list Printing a PCL font listTo print a PCL font list To print a PostScript font listPrinting a T.30 protocol trace report Printing all fax reportsTo print all fax reports To print a T.30 protocol trace reportTo set when the T.30 protocol trace reports prints Setting when the T.30 protocol trace report prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Hint FaxingIntroduction Sending faxes Quickly programming speed-dial codes or Sending faxes to one recipientTo send a fax HintTo quickly program speed-dial codes or one-touch keys one-touch keysHint To send a fax using a group-dial codeSending faxes to multiple recipients To send a fax to an ad-hoc group Hint Sending a fax at a future timeTo send a fax at a future time To redial manually Redialing manuallyTo adjust the contrast To adjust the resolution Adjusting the resolution for the current jobResolution options Choose this resolutionFor this result Choose this resolutionPhoto Best quality for graphics and photosCanceling a fax job using Fax Job Status Canceling the current fax jobTo cancel the current fax job To cancel a fax job using Job StatusReceiving faxes Receiving faxes when you hear fax tonesTo reprint faxes Reprinting faxesBlocking or unblocking fax numbers To block or unblock fax numbers using the control panel68 Chapter 4 - Faxing To unblock a single fax number use the or key to selectAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Hint Programming speed-dial codes and one- touch keysTo program speed-dial codes and one-touch keys To delete speed-dial codes and one-touch keys To program a one-touch key for alternate long distance Programming a one-touch key for alternate long distanceThis procedure is more easily accomplished from the software HintHint Programming group-dial codesTo program group-dial codes To delete an individual in a group-dial code To delete group-dial codesTo delete all speed-dial codes, one-touch keys, and group-dials codes Deleting all speed-dial codes, one-touch keys, and group-dials codesSending a fax by dialing from a telephone Using Manual DialTo use Manual Dial To send a fax by dialing from a telephoneInserting a pause or wait into a fax number Using dialing charactersTo insert a pause or wait Key numberChanging the date and time Changing the information in the fax headerHint Changing the fax number and company nameHint Changing the default contrast and resolution for outgoing faxesTo change the default contrast To select tone- or pulse-dialing Selecting tone- or pulse-dialing modeTo change the default resolution To turn the Redial On No Answer on or off Changing how the product redialsTo turn the Redial On Busy option on or off To set the dial prefix Inserting a dial prefixTo change detect dial tone Changing the detect dial tone settingAdvanced receive fax features and settings To use fax forwarding Using fax forwardingTo request a fax from another fax machine Requesting a fax from another fax machine pollingTo clear faxes from memory Clearing faxes from memoryChanging how the product answers incoming faxes To set the answer mode to automatic or manualChanging answer ring patterns What is ring pattern service?How do I get the service? To change answer ring patterns How will I know if it’s working?Enabling an extension phone To change the silence detect mode Changing the silence-detect modeTo change autoreduction for incoming faxes Changing autoreduction for incoming faxesEnabling stamp received faxes To enable stamp received faxesTo set error correction Setting error correctionTo send a fax from the software Faxing using the softwareSending faxes from the software Receiving faxes to your computer To turn the Receive to PC setting off from the control panelTo customize your own fax cover sheet Windows Customizing your own fax cover sheetTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Introduction PrintingChoosing a printer driver Printer driversOperating System Change default settings Gaining access to the printer driversettings from a software Temporarily changeUse the product to do the following procedures Printer tasksl Stopping a print job l Saving toner when printing drafts l Creating and using watermarksTo print on letterhead Printing on letterhead and envelopesTo print on envelopes Printing on special media To print on special media Stopping a print job Saving toner when printing draftsAB CD Printing on both sides of paperTo print on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarksChanging the resolution Printer settingsSaving printer settings for different print jobs Tips for printing envelopes Printing TipsTips for printing custom sizes Tips for printing labels Hint CopyingIntroduction Copying tasks Making black and white copies To adjust the contrast Making color copiesTo make black and white copies Reducing or enlarging copies for the current job Adjusting copy quality for the current jobTo adjust the copy quality LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200% To reduce or enlarge copiesl Changing the default copy quality Default Copy Settingsl Changing the default copy contrast l Changing the default copy size l Changing the default copy collationTo change the default copy quality Changing the default copy qualityChanging the default copy contrast To change the default copy size Changing the default copy sizeTo change the default copy contrast To set the default copy collation Changing the default copy collationTo change the default number of copies Changing the default number of copies130 Chapter 6 - Copying Introduction ScanningScanning basics Scanning from the product software To scan using the HP LaserJet DirectorStarting a scan WindowsMac OS 4 Select a scan destination To work with scanned items Working with scanned itemsTo do this Click thisZoom Out mode About OCR software Scanning from the product control panel Using the Scan key to scanTo scan using the Scan key Windows Adding or deleting scan destinationsTo add or delete scan destinations Mac OS Scanning with TWAIN-enabled software Sending e-mail from the product To send e-mail using Microsoft Windows 98, 2000, and NTSending scanned items as e-mail attachments To send e-mail using Macintosh OS 8.6 and To send e-mail using Microsoft WindowsTo e-mail in an alternative mode Sending e-mail in an alternative mode146 Chapter 7 - Scanning Introduction Problem Solving and Product MaintenanceGeneral troubleshooting checklist Fax setup checklist Resolving fax problemsUsing the phone cord supplied with the product? Is the Fax/Phone line connector seated into the back of the product?Phone company services Is your phone line service dedicated, shared, PBX, or a roll-over?Telephone answering machine TAM HP LaserJet product shared with another deviceProblem General fax problemsSolution CauseProblem Sending fax problemsSolution CauseSolution Problem154 Chapter 8 - Problem Solving and Product Maintenance CauseProblem Receiving fax problemsSolution CauseSolution ProblemCause Getting Started Guide to check theSolution Problemthat the power cord is securely connected resolution typically results in better qualitySolution Problem158 Chapter 8 - Problem Solving and Product Maintenance CauseGeneral printing problems Resolving printing problemsSee also “Resolving image quality problems” on page ProblemSolution Problem160 Chapter 8 - Problem Solving and Product Maintenance CauseSolution Problemdrive, or network switchbox connected to feature is selected in the program you areSolution Problem162 Chapter 8 - Problem Solving and Product Maintenance Details tab. If there is a Port SettingsTo establish basic communication to the product Printing problems when using MS-DOS2 Click Restart the computer in MS-DOS mode Response from computerProblem Resolving copying problemsSolution 164 Chapter 8 - Problem Solving and Product MaintenanceSolution ProblemResolving copying problems CauseProblem Resolving scanning problemsSolution Unable toSolution ProblemResolving scanning problems CauseSolution Problem168 Chapter 8 - Problem Solving and Product Maintenance CauseSolution ProblemCause Items loaded inClearing jams from the printer path areas Resolving paper feed problemsCauses and solutions of jams in printer path areas Solution ProblemResolving paper feed problems The paper’s weight or surface finish mightSolution Problem172 Chapter 8 - Problem Solving and Product Maintenance CauseSolution ProblemMake sure the guides are not adjusted too CauseTo clear a jam from the interior area Clearing feed jams in the paper input areasDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Clearing jams from the scanner path areas Paper feed problems in scanner path areasSolution Problem178 Chapter 8 - Problem Solving and Product Maintenance CauseTo clear jams from the scanner path area Clearing jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Sent faxes too light or too dark Light print partial pageLight print entire page Dropouts Edges of image not printingLines Faded print or white streaksStains or smudges SpecksRepeating defects Horizontal black streaks or smearsRepeating image Loose toner Toner smearGray background Page skewScanned images are too light or too dark Misformed charactersWhite spots on black Vertical white linesBlack page Curl or waveWrinkles or creases Blank pages194 Chapter 8 - Problem Solving and Product Maintenance Tire tracks5 Make sure the media type and quality meet HP specifications Resolving control panel error messages Resolving control panel error messages196 Chapter 8 - Problem Solving and Product Maintenance CANCELED FAXThere was an internal error in the product CANCELED SENDWait for the product to finish the current the jam, close the document feeder trayNOT ALLOWED 198 Chapter 8 - Problem Solving and Product Maintenancefax because of low memory or some other An invalid date was entered, such as JuneAsk the sender to try resending the fax but could not determine that the caller wasPRINTER DOOR 200 Chapter 8 - Problem Solving and Product MaintenanceIS EMPTY. ADD PRINTER TRAYfax was busy. The product has cancelled CANCELED FAXCONNTECT TO NUMBER NOTThis section covers the following common Macintosh problems Common Macintosh problemsl Problems in the Chooser l Printing errors l USB problems l Resolving PostScript ErrorsProblem Problems in the ChooserSolution Common Macintosh problemsUSB problems Printing errorsProblem SolutionSolution ProblemSoftware troubleshooting Hardware troubleshootingTo select an alternate PPD Selecting an alternate PPDProblem SolutionRenaming the printer driver Resolving PostScript ErrorsSolution Problem208 Chapter 8 - Problem Solving and Product Maintenance CauseTo reset the product Restoring the factory defaultsTo uninstall the software on a Windows-compatible Uninstalling the softwareTo uninstall the software on a Macintosh-compatible computer computerTo clean the print paper path Product MaintenanceCleaning the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance To clean the scanner path Cleaning the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page Managing HP LaserJet toner cartridges Recalibrating the scannerTo recalibrate the scanner Recycling toner cartridgesExtending toner life by redistributing toner To redistribute toner 218 Chapter 8 - Problem Solving and Product MaintenanceProduct Maintenance Adding memory Using Memory DIMMsProduct Maintenance Testing the DIMM installation Removing DIMMs 5 Close the product memory door 224 Chapter 8 - Problem Solving and Product MaintenanceCAUTION Store the DIMM chip in an antistatic bag To install a new document scanner separation pad Installing a new document scanner separation padWhen to replace the document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Introduction SpecificationsOverall specifications Product specificationsPhysical ElectricalPrinting specifications Faxing specificationsSpecification SpecificationScanning specifications Copying specificationsSpecification SpecificationSupported paper sizes Paper specificationsInput for paper input tray and single-sheet input slot Input for document feeder trayPaper weight equivalence table approximate Transportation Laser safety statementFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements New Zealand Telecom Regulatory Notices Regulatory information for European Union countriesconforms to the following Product Specifications Safety EMC Declaration of conformityProduct Name Model NumberEnvironmental product stewardship program Canadian DOC regulationsThis HP LaserJet printer design eliminates Ozone production This HP LaserJet printer design reduces Energy consumptionPaper use Toner consumptionPlastics LaserJet Printing SuppliesPaper ReturnsBattery Specifications Material safety data sheetQuantity per product Lithium type solid244 Chapter A - Specifications Hewlett-Packard limited warranty statement Service and Support InformationWarranty information 246 Chapter B - Service and Support Information Repackaging guidelines Obtaining hardware serviceReturning the unit What needs to be done? Service information formSoftware license agreement 250 Chapter B - Service and Support Information Obtaining Software HP Customer CareCall AustraliaEuropean HP Customer Care and In-Country Support Customer Care Options WorldwideOpen Monday through Friday 830-1800 CET IrelandAustralia ArgentinaAustriaBelgium ChinaFrance FinlandGermany GreeceNetherlands Middle-East RegionNew Zealand NorwaySweden SpainSwitzerland Ukraineaccessories Ordering partsReplacement Description or useservers JetDirect printSupplementary documentationOrdering software Ordering software260 Chapter B - Service and Support Information 10-BaseT Glossary100-BaseTX 10/100-BaseTXChooser brightnesscollapse collatedistinctive ring dedicated linedots per inch dpi EconoModefax functions fax settingsfile format grayscaleHP LaserJet Director toolbar HP Web JetAdmin software and HP JetAdmin softwarehypertext links IPX/SPXNetWare NetBEUI NetBIOS Extended User Interfacenode Optical Character Recognition OCR softwareresolution public switched telephone network PSTNprint server See HP JetDirect print serverTCP/IP summary informationToken ring TrueType fontszoom out Windows sharingzoom in 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding See also special media adding 278 IndexIndex adjusting 173 identifying 22 paper input support part number280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company