Problem Solving and Product Maintenance | HP 3200 guide

Problem Solving and Product Maintenance

	Introduction
	This section offers solutions to problems that can occur while using
	this product. It also provides maintenance tasks to optimize product
	functionality.

Note	Most answers for software-related issues are in the software Help.
	If the information in this section does not solve your problem, try to

	print a fax activity log or fax call report, and then contact HP.

EN	Introduction 147

Image 149

HP 3200 manual Problem Solving and Product Maintenance

Contents

LaserJet All-in-one Page User guide Copyright and License Warranty Trademark Credits Safety Information Potential Shock HazardPage Contents Faxing Copying Printing Scanning Problem Solving and Product Maintenance Appendix B Service and Support Information Appendix a Specifications Glossary Index Other resources for product information Introduction Using this guide with your product functionality Getting to Know the Product Can I? When the product is directly connected to a computerWhat you can do with the product What you can do with the product When the product is connected to a network What you can do with the product Control panel lights and keys Identifying product components Using the control panel menu structure Main Menu Submenu Control panel main menu and first submenu Identifying hardware parts Page Selecting media to print Selecting print media Paper type English Metric Print media sizes Selecting items for faxing, copying, or scanning To load normal print media Loading print mediaLoading print media to be faxed, copied, or scanned To load special items To load the paper input tray Loading media to be printedLoading the paper input tray To print using the single-sheet input slot Using the single-sheet input slot Output path. See To select the output path on To select the output path Selecting the output path Using the HP LaserJet Director Features available only through the software Windows Mac OS Director To turn off the HP LaserJet DirectorButton Description Mac OS Getting to Know the Product Managing General Default Settings, Logs Reports To change the default paper size Changing general default settingsChanging the default paper size for the paper input tray To change ring volume Changing sound volumeTo change the fax sounds line monitor volume To change control panel key press volume To change the alarm volume To restore factory defaults Restoring factory defaultsChanging the language on the display panel To change the language on the display panel Managing logs and reports To print the fax activity log Printing the fax activity log To set when the fax log prints Setting the fax activity log to print automatically To print a fax call report Setting when the fax call report printsPrinting a fax call report Including the first page of each fax on the fax call report To set when fax call reports print Printing the control panel menu structure Printing a one-touch, speed-dial, and group- dial reportTo print a one-touch, speed-dial and group-dial report To print the control panel menu structure To print a configuration report Printing a configuration reportPrinting the block fax list To print the block fax list Printing a PostScript font list Printing a PCL font listTo print a PCL font list To print a PostScript font list Printing a T.30 protocol trace report Printing all fax reportsTo print all fax reports To print a T.30 protocol trace report To set when the T.30 protocol trace reports prints Setting when the T.30 protocol trace report prints Managing General Default Settings, Logs, and Reports Faxing Sending faxes To send a fax Sending faxes to one recipientQuickly programming speed-dial codes or To quickly program speed-dial codes or one-touch keys One-touch keys Sending faxes to multiple recipients To send a fax using a group-dial code To send a fax to an ad-hoc group To send a fax at a future time Sending a fax at a future time To redial manually Redialing manually To adjust the contrast To adjust the resolution Adjusting the resolution for the current jobResolution options Choose this resolution For this result Photo Best quality for graphics and photos Canceling a fax job using Fax Job Status Canceling the current fax jobTo cancel the current fax job To cancel a fax job using Job Status Receiving faxes Receiving faxes when you hear fax tones To reprint faxes Reprinting faxes Blocking or unblocking fax numbers To block or unblock fax numbers using the control panel To unblock a single fax number use the or key to select Advanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes To program speed-dial codes and one-touch keys Programming speed-dial codes and one- touch keys To delete speed-dial codes and one-touch keys To program a one-touch key for alternate long distance Programming a one-touch key for alternate long distance To program group-dial codes Programming group-dial codes To delete an individual in a group-dial code To delete group-dial codes Use the or key to select Delete # in Group and then press Sending a fax by dialing from a telephone Using Manual DialTo use Manual Dial To send a fax by dialing from a telephone Inserting a pause or wait into a fax number Using dialing charactersTo insert a pause or wait Key number Contains these characters Changing the date and time Changing the information in the fax header Changing the fax number and company name To change the default contrast To select tone- or pulse-dialing Selecting tone- or pulse-dialing modeTo change the default resolution To turn the Redial On No Answer on or off Changing how the product redialsTo turn the Redial On Busy option on or off To set the dial prefix Inserting a dial prefix To change detect dial tone Changing the detect dial tone setting Advanced receive fax features and settings To use fax forwarding Using fax forwarding To request a fax from another fax machine Requesting a fax from another fax machine polling To clear faxes from memory Clearing faxes from memory Changing how the product answers incoming faxes To set the answer mode to automatic or manual Changing answer ring patterns What is ring pattern service?How do I get the service? To change answer ring patterns How will I know if it’s working? Enabling an extension phone To change the silence detect mode Changing the silence-detect mode To change autoreduction for incoming faxes Changing autoreduction for incoming faxes Enabling stamp received faxes To enable stamp received faxes To set error correction Setting error correction To send a fax from the software Faxing using the softwareSending faxes from the software Receiving faxes to your computer To turn the Receive to PC setting off from the control panel To customize your own fax cover sheet Windows Customizing your own fax cover sheet To customize your own fax cover sheet Mac OS Faxing Printing Choosing a printer driver Printer drivers Printers Gaining access to the printer driver Printer tasks To print on letterhead Printing on letterhead and envelopes To print on envelopes Printing on special media To print on special media Stopping a print job Saving toner when printing drafts Printing on both sides of paper To print on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarks Changing the resolution Printer settings Saving printer settings for different print jobs Tips for printing envelopes Printing TipsTips for printing custom sizes Tips for printing labels Copying Copying tasks Making black and white copies To make black and white copies Making color copies Reducing or enlarging copies for the current job Adjusting copy quality for the current jobTo adjust the copy quality To reduce or enlarge copies Default Copy Settings To change the default copy quality Changing the default copy qualityChanging the default copy contrast To change the default copy size Changing the default copy sizeTo change the default copy contrast To set the default copy collation Changing the default copy collation To change the default number of copies Changing the default number of copies Copying Scanning Scanning basics Scanning from the product software To scan using the HP LaserJet DirectorStarting a scan Windows Mac OS Page To do this Click this Button Working with scanned itemsTo work with scanned items Zoom Out mode About OCR software Scanning from the product control panel Using the Scan key to scanTo scan using the Scan key To add or delete scan destinations Adding or deleting scan destinations Mac OS Scanning with TWAIN-enabled software Sending e-mail from the product To send e-mail using Microsoft Windows 98, 2000, and NTSending scanned items as e-mail attachments To send e-mail using Macintosh OS 8.6 To send e-mail using Microsoft Windows To e-mail in an alternative mode Sending e-mail in an alternative mode Scanning Problem Solving and Product Maintenance General troubleshooting checklist Using the phone cord supplied with the product? Resolving fax problemsFax setup checklist Phone company services Telephone answering machine TAM HP LaserJet product shared with another device Problem Cause Solution General fax problems Sending fax problems Are not arriving Faxes you sendAt the receiving Fax machine Receiving fax problems Calls are not Incoming faxBeing answered By the product Print as Faxes do notExpected Faxes routed to Printing or are Faxes are notPrinting Incorrectly at General printing problems Resolving printing problems Not responding Error printing toAfter Print is Selected Selected Software, or When printingScreen stating Parallel Unknown, or it Is blank Cannot access Port Error writing toFrom an MS DOS program Click Restart the computer in MS-DOS mode Printing problems when using MS-DOSTo establish basic communication to the product Response from computer Results or needed action Resolving copying problems Dark vertical Either light orLines run Through Resolving scanning problems Scanning Scanner stopsScanning is Extremely slow Not editable Scanned text isNot enough Disk space Feeder tray fall Items loadedForward out Tray Clearing jams from the printer path areas Resolving paper feed problemsCauses and solutions of jams in printer path areas Coming out Pages areCurled or Wrinkled Long pages are Frequently Are crookedFeeding Multiple sheets Slot Paper inputSheet input To clear a jam from the interior area Clearing feed jams in the paper input areasPage Page Clearing jams from the scanner path areas Paper feed problems in scanner path areas Frequently from Document To clear jams from the scanner path area Clearing jams from the scanner path areaPage Resolving image quality problems Resolving image quality problems See Specks on See Stains or See Horizontal See Repeating Sent faxes too light or too dark Light print partialLight print entire Dropouts Edges of image not printing Lines Faded print or white streaks Stains or smudges Specks Repeating defects Horizontal black streaks or smearsRepeating image Loose toner Toner smear Gray background Skew Scanned images are too light or too dark Misformed characters White spots on black Vertical white lines Black Curl or wave Wrinkles or creases Blank pages Tire tracks Message Cause Solution Resolving control panel error messages Canceled Copy Count FAX Memory JOB Settings Power Fail Reserved Common Macintosh problems Problems in the Chooser USB problems Printing errors Software troubleshooting To select an alternate PPD Selecting an alternate PPD Renaming the printer driver Resolving PostScript Errors Problem Cause Solution To reset the product Restoring the factory defaults To uninstall the software on a Windows-compatible Uninstalling the softwareComputer Delete these items Located To clean the print paper path Product MaintenanceCleaning the print paper path Page To clean the scanner path Cleaning the scanner pathPage Page Managing HP LaserJet toner cartridges Recalibrating the scannerTo recalibrate the scanner Recycling toner cartridges Extending toner life by redistributing toner Page Page Adding memory Using Memory DIMMsPage Testing the Dimm installation Removing DIMMs Page To install a new document scanner separation pad Installing a new document scanner separation padWhen to replace the document scanner separation pad Problem Solving and Product Maintenance Specifications Overall specifications Product specifications Printing specifications Faxing specifications Scanning specifications Copying specifications Supported paper sizes Paper specifications Paper weight equivalence table approximate Transportation Laser safety statement FCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements New Zealand Telecom Regulatory Notices Regulatory information for European Union countries EMC Declaration of conformity Environmental product stewardship program Canadian DOC regulationsThis HP LaserJet printer design eliminates Ozone production This HP LaserJet printer design reduces Energy consumption Paper use Toner consumptionPlastics LaserJet Printing Supplies Paper Returns Battery Specifications Material safety data sheetQuantity per product Lithium type solid Chapter a Specifications Hewlett-Packard limited warranty statement Warranty information Chapter B Service and Support Information Repackaging guidelines Obtaining hardware serviceReturning the unit What needs to be done? Service information form HP Software License Terms Software license agreementPage Obtaining Software HP Customer Care Customer Care Options Worldwide HP sales and service offices Finland France New Zealand Norway Middle-East Region Netherlands Spain Sweden Ordering parts Servers JetDirect print United States and Canada Ordering software Chapter B Service and Support Information BaseTX BaseT10/100-BaseTX Actual size Chooser BrightnessCollapse Collate Dedicated line DcxDistinctive ring Dots per inch dpi Fax Fax settingsFax functions File format HP LaserJet Director toolbar HP Web JetAdmin software and HP JetAdmin softwareHypertext links Jpg NetWare NetBEUI NetBIOS Extended User InterfaceNode Optical Character Recognition OCR software Resolution Public switched telephone network PstnPrint server Printer driver Tif Summary informationToken ring TrueType fonts Zoom out Windows sharingZoom Chapter Glossary Index Index See also websites See also group-dial codes one-touch buttons speed-dial codes Index Index See also special media adding Mexico, website for Adjusting 173 identifying 22 paper input support part number Index Index Index Index Index Page Copyright 2001 Hewlett-Packard company