HP 3200 manual Obtaining hardware service, Returning the unit, Repackaging guidelines

Obtaining hardware service

If your hardware should fail during the warranty period, HP offers the following support options:

lHP repair services. You can return the product to an HP repair center, depending on your location.

lExpress Exchange. In the United States and Canada only, HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p.m. PST.

lHP authorized service provider. In the United States and Canada, you can return the unit to a local authorized service dealer.

lExpress pick-up and delivery. HP will arrange to pick up the product, repair it, and return it to you within five to 10 days, depending upon your location.

Returning the unit

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the “Service information form” to ensure the most accurate repairs.

CAUTION Shipping damage resulting from inadequate packaging is the customer’s responsibility. See “Repackaging guidelines” below.

Repackaging guidelines

lRemove and retain the toner cartridge.

lIf possible, print a self-test page (see “Printing a configuration report”) before you turn off the unit, and send the self-test report with the unit.

lInclude the completed copy of the Service information form below. Note on the form which items were returned.

lUse the original shipping container and packaging materials, if possible.

lInclude samples that illustrate the problems you are having, if applicable.

lInclude five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying.

EN Warranty information 247