HP 3200 manual Sending fax problems, Problem, Cause, Solution

Sending fax problems

Use the table in this section to solve problems that might occur when sending faxes.

Problem	Cause	Solution
Faxes quit	The fax machine to which you are sending	Try sending to another fax machine.
during sending.	might be malfunctioning.
	Your phone line might not be working.	Connect the product to a different phone
		line and try sending. Also, try connecting a
		phone directly to the phone line and
		making a call to check the phone line.
The product is	If your product is on a PBX system, the	Disable the detect dial tone setting. See
receiving faxes	PBX system might be generating a dial	“Changing the detect dial tone setting” on
but is not	tone the product cannot detect.	page 85.
sending them.
	There might be a poor phone connection.	Try again later.
	The fax machine to which you are sending	Try sending to another fax machine.
	might be malfunctioning.
	Your phone line might not be working.	Connect the product to a different phone
		line and try sending. Also, try connecting a
		phone directly to the phone line and
		making a call to check the phone line.
Outgoing fax	The product will automatically redial a fax	To stop the redials while the product is
calls keep	number if the redial on busy option is set	dialing, press STOP/CLEAR.
dialing.	to on.	See “Changing how the product redials”
		on page 83 if you need to change the
		setting.
One-touch	The one-touch key, speed-dial code, or	Print a one-touch, speed-dial, and group-
keys, speed-	group-dial code might not be programmed	dial report (see “Printing a one-touch,
dial codes, or	or programmed properly.	speed-dial, and group-dial report” on
group-dial		page 47) to see which numbers are
codes are not		programmed. Also check that the fax
		number (or e-mail address) was entered
working.
		correctly. See “Programming group-dial
		codes” on page 74 to program or correct
		information.

EN Resolving fax problems 153