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HP 3200 manual Problem, Cause, Solution, Software troubleshooting, Hardware troubleshooting

Models: 3200

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Problem	Cause	Solution

The HP LaserJet	This problem is caused by either a	Software troubleshooting
USB product	software or hardware component.	Check that your Macintosh supports
does not appear		USB.
in the Macintosh		Verify if your Macintosh has Mac OS
Chooser after		8.6 or later.
the driver is		Hardware troubleshooting
selected.		Check that the printer is turned on.
		Verify that the USB cable is properly
		connected.
		Check that you are using the
		appropriate high-speed USB cable.
		Ensure that there are not too many
		USB devices drawing power from the
		chain. Disconnect all devices from
		the chain and connect the cable
		directly to the USB port on the host
		computer.
		Check to see if there are more than
		two non-powered USB hubs in a row
		on the chain. Disconnect all devices
		from the chain and connect the cable
		directly to the USB port on the host
		computer.
		Note: The iMac keyboard is a
		non-powered USB hub.

EN	Common Macintosh problems 205

Image 207

HP 3200 manual Problem, Cause, Solution, Software troubleshooting, Hardware troubleshooting

Contents

printer · fax · copier · scanner LaserJet all-in-oneuser guide hp LaserJet 3200/3200mPage user guide hp LaserJet 3200/3200m productCopyright and License WarrantyPotential Shock Hazard Safety InformationTrademark Credits This product is approved for use only inPage 2 Getting to Know the Product Contents3 Managing General Default Settings, Logs, and Reports 1 About This Guide4 Faxing 6 Copying 5 Printing8 Problem Solving and Product Maintenance 7 Scanning8 Contents Appendix B Service and Support Information Appendix A Specifications10 Contents Glossary IndexAbout This Guide IntroductionOther resources for product information Appears Using this guide with your product functionalityFor procedures you can do from the control panel This iconIntroduction Getting to Know the ProductWhen the product is directly connected to a computer What you can do with the productCan I? What you can do with the product 16 Chapter 2 - Getting to Know the Product When the product is connected to a networkWhat you can do with the product Identifying product components Control panel lights and keys15 14 Using the control panel menu structure FAX JOB STATUS 5 Printer door release latches Identifying hardware parts1 Front paper path door 2 Document output slot 3 Document release door/control panel 4 Printer door6 Document feeder tray 7 Paper output bin 8 Single-sheet input slot 9 Paper input tray 10 Paper input guides 11 Special media lever22 Chapter 2 - Getting to Know the Product Selecting media to print Selecting print mediaMetric Print media sizesPaper type EnglishSelecting items for faxing, copying, or scanning Loading print media Loading print media to be faxed, copied, or scannedTo load normal print media To load special items Loading media to be printed Loading the paper input trayTo load the paper input tray To print using the single-sheet input slot Using the single-sheet input slotIf you have loaded special media, make sure to choose the lower paper 3 Readjust the guides to center the sheetoutput path. See “To select the output path” on page 30 Chapter 2 - Getting to Know the ProductTo select the output path Selecting the output pathUsing the HP LaserJet Director Features available only through the softwareWindows Mac OS Windows To turn off the HP LaserJet DirectorButton DescriptionMac OS 36 Chapter 2 - Getting to Know the Product Managing General Default Settings, Logs and Reports IntroductionHint Changing general default settings Changing the default paper size for the paper input trayTo change the default paper size Changing sound volume To change the fax sounds line monitor volumeTo change ring volume To change control panel key press volume To change the alarm volumeTo change the language on the display panel Restoring factory defaultsTo restore factory defaults Changing the language on the display panelManaging logs and reports To print the fax activity log Printing the fax activity logTo set when the fax log prints Setting the fax activity log to print automaticallySetting when the fax call report prints Printing a fax call reportTo print a fax call report To set when fax call reports print Including the first page of each fax on the fax call reportTo include the first page of each fax on the fax call report To print the control panel menu structure Printing a one-touch, speed-dial, and group- dial reportPrinting the control panel menu structure To print a one-touch, speed-dial and group-dial reportTo print the block fax list Printing a configuration reportTo print a configuration report Printing the block fax listTo print a PostScript font list Printing a PCL font listPrinting a PostScript font list To print a PCL font listTo print a T.30 protocol trace report Printing all fax reportsPrinting a T.30 protocol trace report To print all fax reportsTo set when the T.30 protocol trace reports prints Setting when the T.30 protocol trace report prints52 Chapter 3 - Managing General Default Settings, Logs, and Reports Faxing IntroductionHint Sending faxes Hint Sending faxes to one recipientQuickly programming speed-dial codes or To send a faxTo quickly program speed-dial codes or one-touch keys one-touch keysTo send a fax using a group-dial code Sending faxes to multiple recipientsHint To send a fax to an ad-hoc group Sending a fax at a future time To send a fax at a future timeHint To redial manually Redialing manuallyTo adjust the contrast Choose this resolution Adjusting the resolution for the current jobTo adjust the resolution Resolution optionsBest quality for graphics and photos Choose this resolutionFor this result PhotoTo cancel a fax job using Job Status Canceling the current fax jobCanceling a fax job using Fax Job Status To cancel the current fax jobReceiving faxes Receiving faxes when you hear fax tonesTo reprint faxes Reprinting faxesBlocking or unblocking fax numbers To block or unblock fax numbers using the control panel68 Chapter 4 - Faxing To unblock a single fax number use the or key to selectAdvanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one- touch keys To program speed-dial codes and one-touch keysHint To delete speed-dial codes and one-touch keys Hint Programming a one-touch key for alternate long distanceTo program a one-touch key for alternate long distance This procedure is more easily accomplished from the softwareProgramming group-dial codes To program group-dial codesHint To delete an individual in a group-dial code To delete group-dial codesTo delete all speed-dial codes, one-touch keys, and group-dials codes Deleting all speed-dial codes, one-touch keys, and group-dials codesTo send a fax by dialing from a telephone Using Manual DialSending a fax by dialing from a telephone To use Manual DialKey number Using dialing charactersInserting a pause or wait into a fax number To insert a pause or waitChanging the date and time Changing the information in the fax headerHint Changing the fax number and company nameChanging the default contrast and resolution for outgoing faxes To change the default contrastHint Selecting tone- or pulse-dialing mode To change the default resolutionTo select tone- or pulse-dialing Changing how the product redials To turn the Redial On Busy option on or offTo turn the Redial On No Answer on or off To set the dial prefix Inserting a dial prefixTo change detect dial tone Changing the detect dial tone settingAdvanced receive fax features and settings To use fax forwarding Using fax forwardingTo request a fax from another fax machine Requesting a fax from another fax machine pollingTo clear faxes from memory Clearing faxes from memoryChanging how the product answers incoming faxes To set the answer mode to automatic or manualWhat is ring pattern service? How do I get the service?Changing answer ring patterns To change answer ring patterns How will I know if it’s working?Enabling an extension phone To change the silence detect mode Changing the silence-detect modeTo change autoreduction for incoming faxes Changing autoreduction for incoming faxesEnabling stamp received faxes To enable stamp received faxesTo set error correction Setting error correctionFaxing using the software Sending faxes from the softwareTo send a fax from the software Receiving faxes to your computer To turn the Receive to PC setting off from the control panelTo customize your own fax cover sheet Windows Customizing your own fax cover sheetTo customize your own fax cover sheet Mac OS 102 Chapter 4 - Faxing Introduction PrintingChoosing a printer driver Printer driversTemporarily change Gaining access to the printer driverOperating System Change default settings settings from a softwarel Creating and using watermarks Printer tasksUse the product to do the following procedures l Stopping a print job l Saving toner when printing draftsTo print on letterhead Printing on letterhead and envelopesTo print on envelopes Printing on special media To print on special media Stopping a print job Saving toner when printing draftsAB CD Printing on both sides of paperTo print on both sides of paper Printing multiple pages on one sheet of paper Creating and using watermarksChanging the resolution Printer settingsSaving printer settings for different print jobs Printing Tips Tips for printing custom sizesTips for printing envelopes Tips for printing labels Copying IntroductionHint Copying tasks Making black and white copies Making color copies To make black and white copiesTo adjust the contrast Adjusting copy quality for the current job To adjust the copy qualityReducing or enlarging copies for the current job LETTER, LEGAL TO A4, or A4 TO LETTER, LETTER TO A4, or CUSTOM 25-200% To reduce or enlarge copiesl Changing the default copy collation Default Copy Settingsl Changing the default copy quality l Changing the default copy contrast l Changing the default copy sizeChanging the default copy quality Changing the default copy contrastTo change the default copy quality Changing the default copy size To change the default copy contrastTo change the default copy size To set the default copy collation Changing the default copy collationTo change the default number of copies Changing the default number of copies130 Chapter 6 - Copying Introduction ScanningScanning basics Windows To scan using the HP LaserJet DirectorScanning from the product software Starting a scanMac OS 4 Select a scan destination Click this Working with scanned itemsTo work with scanned items To do thisZoom Out mode About OCR software Using the Scan key to scan To scan using the Scan keyScanning from the product control panel Adding or deleting scan destinations To add or delete scan destinationsWindows Mac OS Scanning with TWAIN-enabled software To send e-mail using Microsoft Windows 98, 2000, and NT Sending scanned items as e-mail attachmentsSending e-mail from the product To send e-mail using Macintosh OS 8.6 and To send e-mail using Microsoft WindowsTo e-mail in an alternative mode Sending e-mail in an alternative mode146 Chapter 7 - Scanning Introduction Problem Solving and Product MaintenanceGeneral troubleshooting checklist Is the Fax/Phone line connector seated into the back of the product? Resolving fax problemsFax setup checklist Using the phone cord supplied with the product?Phone company services Is your phone line service dedicated, shared, PBX, or a roll-over?Telephone answering machine TAM HP LaserJet product shared with another deviceCause General fax problemsProblem SolutionCause Sending fax problemsProblem SolutionCause ProblemSolution 154 Chapter 8 - Problem Solving and Product MaintenanceCause Receiving fax problemsProblem SolutionGetting Started Guide to check the ProblemSolution Causeresolution typically results in better quality ProblemSolution that the power cord is securely connectedCause ProblemSolution 158 Chapter 8 - Problem Solving and Product MaintenanceProblem Resolving printing problemsGeneral printing problems See also “Resolving image quality problems” on pageCause ProblemSolution 160 Chapter 8 - Problem Solving and Product Maintenancefeature is selected in the program you are ProblemSolution drive, or network switchbox connected toDetails tab. If there is a Port Settings ProblemSolution 162 Chapter 8 - Problem Solving and Product MaintenanceResponse from computer Printing problems when using MS-DOSTo establish basic communication to the product 2 Click Restart the computer in MS-DOS mode164 Chapter 8 - Problem Solving and Product Maintenance Resolving copying problemsProblem SolutionCause ProblemSolution Resolving copying problemsUnable to Resolving scanning problemsProblem SolutionCause ProblemSolution Resolving scanning problemsCause ProblemSolution 168 Chapter 8 - Problem Solving and Product MaintenanceItems loaded in ProblemSolution CauseResolving paper feed problems Causes and solutions of jams in printer path areasClearing jams from the printer path areas The paper’s weight or surface finish might ProblemSolution Resolving paper feed problemsCause ProblemSolution 172 Chapter 8 - Problem Solving and Product MaintenanceCause ProblemSolution Make sure the guides are not adjusted tooTo clear a jam from the interior area Clearing feed jams in the paper input areasDo not pull the sheet straight up. This can damage the printer 176 Chapter 8 - Problem Solving and Product Maintenance Clearing jams from the scanner path areas Paper feed problems in scanner path areasCause ProblemSolution 178 Chapter 8 - Problem Solving and Product MaintenanceTo clear jams from the scanner path area Clearing jams from the scanner path area180 Chapter 8 - Problem Solving and Product Maintenance Resolving image quality problems 182 Chapter 8 - Problem Solving and Product Maintenance Light print partial page Light print entire pageSent faxes too light or too dark Dropouts Edges of image not printingLines Faded print or white streaksStains or smudges SpecksHorizontal black streaks or smears Repeating imageRepeating defects Loose toner Toner smearGray background Page skewScanned images are too light or too dark Misformed charactersWhite spots on black Vertical white linesBlack page Curl or waveWrinkles or creases Blank pagesTire tracks 5 Make sure the media type and quality meet HP specifications194 Chapter 8 - Problem Solving and Product Maintenance Resolving control panel error messages Resolving control panel error messages196 Chapter 8 - Problem Solving and Product Maintenance CANCELED FAXthe jam, close the document feeder tray CANCELED SENDThere was an internal error in the product Wait for the product to finish the currentNOT ALLOWED 198 Chapter 8 - Problem Solving and Product Maintenancebut could not determine that the caller was An invalid date was entered, such as Junefax because of low memory or some other Ask the sender to try resending the faxPRINTER TRAY 200 Chapter 8 - Problem Solving and Product MaintenancePRINTER DOOR IS EMPTY. ADDNUMBER NOT CANCELED FAXfax was busy. The product has cancelled CONNTECT TOl Resolving PostScript Errors Common Macintosh problemsThis section covers the following common Macintosh problems l Problems in the Chooser l Printing errors l USB problemsCommon Macintosh problems Problems in the ChooserProblem SolutionSolution Printing errorsUSB problems ProblemHardware troubleshooting ProblemSolution Software troubleshootingSolution Selecting an alternate PPDTo select an alternate PPD ProblemRenaming the printer driver Resolving PostScript ErrorsCause ProblemSolution 208 Chapter 8 - Problem Solving and Product MaintenanceTo reset the product Restoring the factory defaultscomputer Uninstalling the softwareTo uninstall the software on a Windows-compatible To uninstall the software on a Macintosh-compatible computerProduct Maintenance Cleaning the print paper pathTo clean the print paper path 212 Chapter 8 - Problem Solving and Product Maintenance To clean the scanner path Cleaning the scanner path214 Chapter 8 - Problem Solving and Product Maintenance 8 Go to “Recalibrating the scanner” on page Recycling toner cartridges Recalibrating the scannerManaging HP LaserJet toner cartridges To recalibrate the scannerExtending toner life by redistributing toner To redistribute toner 218 Chapter 8 - Problem Solving and Product MaintenanceProduct Maintenance Adding memory Using Memory DIMMsProduct Maintenance Testing the DIMM installation Removing DIMMs 224 Chapter 8 - Problem Solving and Product Maintenance CAUTION Store the DIMM chip in an antistatic bag5 Close the product memory door Installing a new document scanner separation pad When to replace the document scanner separation padTo install a new document scanner separation pad 226 Chapter 8 - Problem Solving and Product Maintenance Introduction SpecificationsElectrical Product specificationsOverall specifications PhysicalSpecification Faxing specificationsPrinting specifications SpecificationSpecification Copying specificationsScanning specifications SpecificationInput for document feeder tray Paper specificationsSupported paper sizes Input for paper input tray and single-sheet input slotPaper weight equivalence table approximate Transportation Laser safety statementFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements New Zealand Telecom Regulatory Notices Regulatory information for European Union countriesModel Number Declaration of conformityconforms to the following Product Specifications Safety EMC Product NameThis HP LaserJet printer design reduces Energy consumption Canadian DOC regulationsEnvironmental product stewardship program This HP LaserJet printer design eliminates Ozone productionLaserJet Printing Supplies Toner consumptionPaper use PlasticsPaper ReturnsLithium type solid Material safety data sheetBattery Specifications Quantity per product244 Chapter A - Specifications Service and Support Information Warranty informationHewlett-Packard limited warranty statement 246 Chapter B - Service and Support Information Obtaining hardware service Returning the unitRepackaging guidelines What needs to be done? Service information formSoftware license agreement 250 Chapter B - Service and Support Information Australia HP Customer CareObtaining Software CallIreland Customer Care Options WorldwideEuropean HP Customer Care and In-Country Support Open Monday through Friday 830-1800 CETChina ArgentinaAustralia AustriaBelgiumGreece FinlandFrance GermanyNorway Middle-East RegionNetherlands New ZealandUkraine SpainSweden SwitzerlandDescription or use Ordering partsaccessories Replacementdocumentation JetDirect printservers SupplementaryOrdering software Ordering software260 Chapter B - Service and Support Information 10/100-BaseTX Glossary10-BaseT 100-BaseTXcollate brightnessChooser collapseEconoMode dedicated linedistinctive ring dots per inch dpigrayscale fax settingsfax functions file formatIPX/SPX HP Web JetAdmin software and HP JetAdmin softwareHP LaserJet Director toolbar hypertext linksOptical Character Recognition OCR software NetBEUI NetBIOS Extended User InterfaceNetWare nodeSee HP JetDirect print server public switched telephone network PSTNresolution print serverTrueType fonts summary informationTCP/IP Token ringWindows sharing zoom inzoom out 270 Chapter - Glossary Index 272 Index See also websites 274 Index Page 276 Index See also special media adding See also special media adding 278 IndexIndex adjusting 173 identifying 22 paper input support part number280 Index Index 282 Index Page 284 Index Page Copyright 2001 Hewlett-Packard company