HP 3200 manual Problem, Cause, Solution, Getting Started Guide to check the

Problem	Cause	Solution
Incoming fax	The answer mode might be set to Manual.	If the answer mode is set to Manual, the
calls are not		product never answers calls. You have to
being answered		answer the phone and start receiving the
by the product.		fax yourself.
	The rings to answer setting might not be	Check the rings to answer setting for your
	set correctly.	configuration. See “Setting answer mode
		and rings-to-answer” in the Getting
		Started Guide to determine which settings
		you need.
	The answer ring pattern feature might be	Check the answer ring pattern feature to
	turned on, but you do not have the	make sure it is set properly. See
	service, or you do have the service, and	“Changing answer ring patterns” on
	the feature is not set correctly.	page 91.
	The telephone cord might not be	See “Connecting the phone line” in the
	connected properly, or the telephone cord	Getting Started Guide to check the
	is not working.	installation, or replace the telephone cord.
	The product might be out of paper, and	Refill the paper input tray. The product
	the memory is full.	prints faxes received to memory and
		resumes answering fax calls.
	There might be too many devices	Try removing the last device connected
	connected to the phone line.	and see if the product works. If not, keep
		removing devices and retrying.
	The phone line might not be working.	Connect the product to a jack for another
		phone line. Connect a telephone to the
		outlet in place of the product and try to
		make a telephone call to make sure the
		phone line is working.
	Fax forwarding might be enabled.	See “Using fax forwarding” on page 87 to
		disable fax forwarding.
	A voice messaging service might be	Do one of the following:
	interfering with the product answering
	calls.	• Discontinue the messaging service.
		• Get a phone line dedicated to fax calls.
		• Set the product to answer in Manual
		mode. In Manual mode, you must start
		the fax receive process yourself.
		• Leave the product set to Automatic
		mode and lower the rings to answer for
		the product to a number below the
		rings to answer for the voice mail (see
		the Getting Started Guide for the limits
		in your country). The product will
		answer all incoming calls.

156 Chapter 8 - Problem Solving and Product Maintenance EN