HP 3200 manual Resolving copying problems, Problem, Cause, Solution

Resolving copying problems

See the table below to troubleshoot common copy problems. See also “Resolving image quality problems” on page 181 and “Resolving paper feed problems” on page 170.

Problem	Cause	Solution
No parallel or	If you are copying using the Document	If you have a device such as an external
USB port is	Director or the HP LaserJet Director, the	disk drive or switch box connected to the
available, or the	product must be directly connected to the	parallel or USB port and want to continue
parallel or USB	computer’s parallel or USB port. It cannot	using it, you must install two parallel or
port is being	share the parallel or USB port with	USB ports on your computer.
	another device.
shared by
another device.
Documents	The maximum scannable page length is	If there is a jam, see “Clearing jams from
stop feeding in	35 inches (889 mm). If the page is longer,	the scanner path areas” on page 177 and
the middle of	scanning stops at 35 inches (889 mm).	resend the job.
copying.	The minimum scannable page size is	To remove the page, see “Clearing jams
	2 by 3.5 inches (51 by 89 mm). If the item	from the scanner path areas” on
	is too small, it can jam inside the scanner.	page 177.
	A business card (2 by 3.5 inches; 51 by 89	To remove the page, see “Clearing jams
	mm) was fed using the wrong orientation.	from the scanner path areas” on
		page 177. Then, see “To load special
		items” on page 27.
Copies print on	The page size might be set incorrectly.	Change the media size to the size you are
the wrong size		copying. See “Changing the default paper
media.		size for the paper input tray” on page 38.
		Try reducing or enlarging the copies. See
		“Reducing or enlarging copies for the
		current job” on page 123.
Only one copy	The entire document to be copied must fit	Use the HP LaserJet Director to make
of a job printed,	into memory, or only one copy prints.	multiple copies of large documents.
although		-Or-
multiple copies		Break the job into smaller jobs containing
were specified.		fewer pages.

164 Chapter 8 - Problem Solving and Product Maintenance EN