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HP 3200 manual Chapter B Service and Support Information

Models: 3200

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HP 3200 manual Chapter B Service and Support Information

Contents

LaserJet All-in-one Page User guide Warranty Copyright and LicenseSafety Information Potential Shock Hazard Trademark CreditsPage Contents Faxing Printing CopyingProblem Solving and Product Maintenance ScanningAppendix a Specifications Appendix B Service and Support InformationGlossary Index Introduction Other resources for product informationUsing this guide with your product functionality Getting to Know the Product What you can do with the product When the product is directly connected to a computerCan I? What you can do with the product When the product is connected to a network What you can do with the product Identifying product components Control panel lights and keysUsing the control panel menu structure Control panel main menu and first submenu Main Menu SubmenuIdentifying hardware parts Page Selecting print media Selecting media to printPrint media sizes Paper type English MetricSelecting items for faxing, copying, or scanning Loading print media to be faxed, copied, or scanned Loading print mediaTo load normal print media To load special items Loading the paper input tray Loading media to be printedTo load the paper input tray Using the single-sheet input slot To print using the single-sheet input slotOutput path. See To select the output path on Selecting the output path To select the output pathFeatures available only through the software Using the HP LaserJet DirectorWindows Mac OS Button Description To turn off the HP LaserJet DirectorDirector Mac OS Getting to Know the Product Managing General Default Settings, Logs Reports Changing the default paper size for the paper input tray Changing general default settingsTo change the default paper size To change the fax sounds line monitor volume Changing sound volumeTo change ring volume To change the alarm volume To change control panel key press volumeChanging the language on the display panel Restoring factory defaultsTo restore factory defaults To change the language on the display panelManaging logs and reports Printing the fax activity log To print the fax activity logSetting the fax activity log to print automatically To set when the fax log printsPrinting a fax call report Setting when the fax call report printsTo print a fax call report To set when fax call reports print Including the first page of each fax on the fax call reportTo print a one-touch, speed-dial and group-dial report Printing a one-touch, speed-dial, and group- dial reportPrinting the control panel menu structure To print the control panel menu structurePrinting the block fax list Printing a configuration reportTo print a configuration report To print the block fax listTo print a PCL font list Printing a PCL font listPrinting a PostScript font list To print a PostScript font listTo print all fax reports Printing all fax reportsPrinting a T.30 protocol trace report To print a T.30 protocol trace reportSetting when the T.30 protocol trace report prints To set when the T.30 protocol trace reports printsManaging General Default Settings, Logs, and Reports Faxing Sending faxes Quickly programming speed-dial codes or Sending faxes to one recipientTo send a fax One-touch keys To quickly program speed-dial codes or one-touch keysTo send a fax using a group-dial code Sending faxes to multiple recipientsTo send a fax to an ad-hoc group Sending a fax at a future time To send a fax at a future timeRedialing manually To redial manuallyTo adjust the contrast Resolution options Adjusting the resolution for the current jobTo adjust the resolution Choose this resolution For this resultPhoto Best quality for graphics and photos To cancel the current fax job Canceling the current fax jobCanceling a fax job using Fax Job Status To cancel a fax job using Job StatusReceiving faxes when you hear fax tones Receiving faxesReprinting faxes To reprint faxesTo block or unblock fax numbers using the control panel Blocking or unblocking fax numbersTo unblock a single fax number use the or key to select Advanced send fax features and settings About speed-dial codes, one-touch keys, and group-dial codes Programming speed-dial codes and one- touch keys To program speed-dial codes and one-touch keysTo delete speed-dial codes and one-touch keys Programming a one-touch key for alternate long distance To program a one-touch key for alternate long distanceProgramming group-dial codes To program group-dial codesTo delete group-dial codes To delete an individual in a group-dial codeUse the or key to select Delete # in Group and then press To use Manual Dial Using Manual DialSending a fax by dialing from a telephone To send a fax by dialing from a telephoneTo insert a pause or wait Using dialing charactersInserting a pause or wait into a fax number Key number Contains these charactersChanging the information in the fax header Changing the date and timeChanging the fax number and company name To change the default contrast To change the default resolution Selecting tone- or pulse-dialing modeTo select tone- or pulse-dialing To turn the Redial On Busy option on or off Changing how the product redialsTo turn the Redial On No Answer on or off Inserting a dial prefix To set the dial prefixChanging the detect dial tone setting To change detect dial toneAdvanced receive fax features and settings Using fax forwarding To use fax forwardingRequesting a fax from another fax machine polling To request a fax from another fax machineClearing faxes from memory To clear faxes from memoryTo set the answer mode to automatic or manual Changing how the product answers incoming faxesHow do I get the service? What is ring pattern service?Changing answer ring patterns How will I know if it’s working? To change answer ring patternsEnabling an extension phone Changing the silence-detect mode To change the silence detect modeChanging autoreduction for incoming faxes To change autoreduction for incoming faxesTo enable stamp received faxes Enabling stamp received faxesSetting error correction To set error correctionSending faxes from the software Faxing using the softwareTo send a fax from the software To turn the Receive to PC setting off from the control panel Receiving faxes to your computerCustomizing your own fax cover sheet To customize your own fax cover sheet WindowsTo customize your own fax cover sheet Mac OS Faxing Printing Printer drivers Choosing a printer driverGaining access to the printer driver PrintersPrinter tasks Printing on letterhead and envelopes To print on letterheadTo print on envelopes Printing on special media To print on special media Saving toner when printing drafts Stopping a print jobPrinting on both sides of paper To print on both sides of paper Creating and using watermarks Printing multiple pages on one sheet of paperPrinter settings Changing the resolutionSaving printer settings for different print jobs Tips for printing custom sizes Printing TipsTips for printing envelopes Tips for printing labels Copying Copying tasks Making black and white copies Making color copies To make black and white copiesTo adjust the copy quality Adjusting copy quality for the current jobReducing or enlarging copies for the current job To reduce or enlarge copies Default Copy Settings Changing the default copy contrast Changing the default copy qualityTo change the default copy quality To change the default copy contrast Changing the default copy sizeTo change the default copy size Changing the default copy collation To set the default copy collationChanging the default number of copies To change the default number of copiesCopying Scanning Scanning basics Starting a scan To scan using the HP LaserJet DirectorScanning from the product software WindowsMac OS Page To work with scanned items Working with scanned itemsTo do this Click this Button Zoom Out mode About OCR software To scan using the Scan key Using the Scan key to scanScanning from the product control panel Adding or deleting scan destinations To add or delete scan destinationsMac OS Scanning with TWAIN-enabled software Sending scanned items as e-mail attachments To send e-mail using Microsoft Windows 98, 2000, and NTSending e-mail from the product To send e-mail using Microsoft Windows To send e-mail using Macintosh OS 8.6Sending e-mail in an alternative mode To e-mail in an alternative modeScanning Problem Solving and Product Maintenance General troubleshooting checklist Fax setup checklist Resolving fax problemsUsing the phone cord supplied with the product? Phone company services HP LaserJet product shared with another device Telephone answering machine TAMGeneral fax problems Problem Cause SolutionSending fax problems At the receiving Faxes you sendAre not arriving Fax machineReceiving fax problems Being answered Incoming faxCalls are not By the productExpected Faxes do notPrint as Faxes routed toPrinting Faxes are notPrinting or are Incorrectly atResolving printing problems General printing problemsAfter Print is Error printing toNot responding SelectedScreen stating When printingSelected Software, or ParallelFrom an MS Error writing toUnknown, or it Is blank Cannot access Port DOS programTo establish basic communication to the product Printing problems when using MS-DOSClick Restart the computer in MS-DOS mode Response from computer Results or needed actionResolving copying problems Lines run Either light orDark vertical ThroughResolving scanning problems Scanning is Scanner stopsScanning Extremely slowNot enough Scanned text isNot editable Disk spaceForward out Items loadedFeeder tray fall TrayCauses and solutions of jams in printer path areas Resolving paper feed problemsClearing jams from the printer path areas Curled or Wrinkled Pages areComing out Long pages areFeeding Are crookedFrequently Multiple sheetsSheet input Paper inputSlot Clearing feed jams in the paper input areas To clear a jam from the interior areaPage Page Paper feed problems in scanner path areas Clearing jams from the scanner path areasFrequently from Document Clearing jams from the scanner path area To clear jams from the scanner path areaPage Resolving image quality problems Resolving image quality problemsSee Specks on See Stains or See Horizontal See Repeating Light print entire Light print partialSent faxes too light or too dark Edges of image not printing DropoutsFaded print or white streaks LinesSpecks Stains or smudgesRepeating image Horizontal black streaks or smearsRepeating defects Toner smear Loose tonerSkew Gray backgroundMisformed characters Scanned images are too light or too darkVertical white lines White spots on blackCurl or wave BlackBlank pages Wrinkles or creasesTire tracks Resolving control panel error messages Message Cause SolutionCanceled Copy Count FAX Memory JOB Settings Power Fail Reserved Common Macintosh problems Problems in the Chooser Printing errors USB problemsSoftware troubleshooting Selecting an alternate PPD To select an alternate PPDResolving PostScript Errors Renaming the printer driverProblem Cause Solution Restoring the factory defaults To reset the productComputer Uninstalling the softwareTo uninstall the software on a Windows-compatible Delete these items LocatedCleaning the print paper path Product MaintenanceTo clean the print paper path Page Cleaning the scanner path To clean the scanner pathPage Page To recalibrate the scanner Recalibrating the scannerManaging HP LaserJet toner cartridges Recycling toner cartridgesExtending toner life by redistributing toner Page Page Using Memory DIMMs Adding memoryPage Testing the Dimm installation Removing DIMMs Page When to replace the document scanner separation pad Installing a new document scanner separation padTo install a new document scanner separation pad Problem Solving and Product Maintenance Specifications Product specifications Overall specificationsFaxing specifications Printing specificationsCopying specifications Scanning specificationsPaper specifications Supported paper sizesPaper weight equivalence table approximate Laser safety statement TransportationFCC regulations FCC part 68 requirements Telephone consumer protection act U.S IC CS-03 requirements Regulatory information for European Union countries New Zealand Telecom Regulatory NoticesDeclaration of conformity EMCThis HP LaserJet printer design eliminates Ozone production Canadian DOC regulationsEnvironmental product stewardship program This HP LaserJet printer design reduces Energy consumptionPlastics Toner consumptionPaper use LaserJet Printing SuppliesReturns PaperQuantity per product Material safety data sheetBattery Specifications Lithium type solidChapter a Specifications Warranty information Hewlett-Packard limited warranty statementChapter B Service and Support Information Returning the unit Obtaining hardware serviceRepackaging guidelines Service information form What needs to be done?Software license agreement HP Software License TermsPage HP Customer Care Obtaining SoftwareCustomer Care Options Worldwide HP sales and service offices Finland France Middle-East Region Netherlands New Zealand NorwaySpain Sweden Ordering parts JetDirect print ServersOrdering software United States and CanadaChapter B Service and Support Information 10/100-BaseTX BaseTBaseTX Actual sizeCollapse BrightnessChooser CollateDistinctive ring DcxDedicated line Dots per inch dpiFax functions Fax settingsFax File formatHypertext links HP Web JetAdmin software and HP JetAdmin softwareHP LaserJet Director toolbar JpgNode NetBEUI NetBIOS Extended User InterfaceNetWare Optical Character Recognition OCR softwarePrint server Public switched telephone network PstnResolution Printer driverToken ring Summary informationTif TrueType fontsZoom Windows sharingZoom out Chapter Glossary Index Index See also websites See also group-dial codes one-touch buttons speed-dial codes Index Index See also special media adding Mexico, website for Adjusting 173 identifying 22 paper input support part number Index Index Index Index Index Page Copyright 2001 Hewlett-Packard company