HP 3200 Receiving fax problems, Problem, Cause, Solution, Getting Started Guide to check the

Receiving fax problems

Use the table in this section to solve problems that might occur when receiving faxes.

Problem	Cause	Solution
Unable to start	The Extension Phone setting might be	See “Enabling an extension phone” on
receiving faxes	disabled.	page 93 for instructions about changing
from an		this setting.
extension	The telephone cord might not be securely	Check that the telephone cord is securely
phone.
	connected.	connected between the phone and the
		product (or other device connected to the
		product).
		Press 1-2-3 in sequence, wait for three
		seconds, and then hang up.
Voice calls are	The telephone cord might not be	See “Connecting the phone line” in the
not being	connected properly.	Getting Started Guide to check the
received by the		installation. The product must be the first
phone or		device connected to the phone line.
answering	The answer mode or rings to answer	See “Changing how the product answers
machine
	settings might not be set properly.	incoming faxes” on page 90 to determine
connected to
		which settings you need.
the line.
		The rings to answer must be set higher
		than for the answering machine. See the
		software Help for more information.
	The answering machine or phone might	Connect the phone or answering machine
	not be functioning.	directly to the phone line and see if it
		works by itself.

EN Resolving fax problems 155