Troubleshooting | BenQ Z2 specs

Problem	Possible cause			Solution
Unable to	• The Phone Book's			Delete unnecessary data
enter	memory is already full.			from the Phone Book.
information
into the
Phone Book.
Unable to	• Your	network	operator	Contact your network
Unable to	does	not support these		operator.
select certain	features, or you have not
features.	applied for services that
	provide these features.

After	• No USB port is currently			Check if your PC has a USB
connected to	available for use on your			port available for use. If not,
the phone,	PC.			please remove one USB
your PC is				device currently connected
unable to				to your PC.
unable to
establish a	• Your	PC cannot	provide	Check if your PC has at
removable	two virtual disks available			least two virtual disks
storage	for use.			available for use. If not, you
device for the				may need to disconnect one
phone				or two disk drives currently
memory and/				connected to your PC.
memory and/
or miniSD.

Troubleshooting 127

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BenQ Z2 manual Troubleshooting

Contents

Page Disclaimer Copyright Safety Information Antenna Care Driving Posted Facilities For Vehicles Equipped with an Air Bag Vi Safety Information Table of Contents Phone Book Input Modes Messages Menu Or phone memory Transferring files between the computer and the miniSD Card 102 100101 Tools Services 107 128 123124 132 129130 Push the back cover latch forward to release the back cover Inserting a SIM Card Stay Tab on the top Battery latch Installing a Battery Charging the Phone Placing the Back Cover Preparing Your Phone For Use Placing the Front Cover Removing the Front Cover Enter your PIN1 number and press OK to confirm Turning the Phone On Preparing Your Phone For Use Close the cover MiniSD CardInserting the miniSD Card into the Phone Lift the cover Lift the cover Press the miniSD Card to release it Removing the miniSD Card Front view Your Phone at a Glance Right side view Left side view Top view Rear view Bottom view To enter the main menu MP3 player Idle Screen Icon Function Description Icons in the Status Bar Handsfree profile is activated Key Commands and functions Using the Keys in the Idle Mode Voicemail key Volume key On the left side of the phone Main menu Menu Navigation Turning a function on or off Sub menu Answering a Phone Call Call FunctionsMaking a Phone Call Ending a Phone Call Making an International Call Adjusting the VolumeRejecting an Incoming Call Muting the Ring Tone for an Incoming Call Number, and then press to dial it Making an Emergency CallDialing an Extension Number Speed Dialing Voicemails Listening to VoicemailsVoice Dialing Long-press Putting a Call on Hold Operations During a CallLoud speaker Mute Loud Speaker/Mute Speaker Making a Second CallCall Waiting Call Menu Send Dtmf Call RecordsConference Calculator End CallHold/Unhold/Swap Mute/Unmute Save Phone BookAdding Contacts to the Phone Book Idle screen, enter the phone number to save, then press Contact data fields on phone memory Contact data fields on SIM card memory Additional contact data fields on phone memory Finding Contacts in the Phone Book Last Missed, Dialed, and Received Calls Press Option to perform the following tasks Call the number Using the Silent Profile Press Done to confirm your choices Using the MP3 PlayerSetting up the Play List During playback Playing the musicBefore playback Setting up A-B Repeat MP3 player settingsAdjusting volume Setting the EQ Equalizer mode Playing songs at random Displaying the background image during playbackDisplaying lyrics during playback Playing a recording Using the Recorder FunctionProducing a new recording Viewfinder is then displayed Using the Camera FunctionTaking Pictures Rename ZoomSet as Send Photo Details Camera SetupShows the photos name, date, resolution, and file size Press Option to bring up the setup menu as follows Determines whether a the photo taken will be stored Scene Self-timerLCD Icons on the Camera Viewfinder Memory in use Shooting mode Delete Using the AlbumSend Used to send the photo with an MMS message Tailor Edit Key Expression Slideshow Browsing ModeMove Copy Profiles menu Message Tone Ring VolumeVibrate Call Ring Entering the Shortcuts Menu Setting Function ShortcutsRestore Shortcuts Menu Using Function and Phone Number Shortcuts Setting Phone Number Shortcuts Using Your Phone To enter the Messages menu, select Main menu Messages Menu Text Allows you to insert preset text templates to your messageReceiving a New Message Creating a New SMS Message VCalendar ImagesMelody VCard Discards the message Save to DraftsSave to Private Folder Discard Chat Managing the InboxReply Call Save Image Save NumberSave Email Set Wallpaper Managing the Private Folder Managing the OutboxManaging Sent Items Managing Message Drafts Defining text Templates Cleaning Up MessagesSettings Save Msg. to Service Center No Use only the Gprs network to send and receive SMS messages Bearer ModeExpiry Reading a new MMS Message Message TypeStatus Report Direct Reply Creating a New MMS Message Duration Remove MelodyRemove Previous/Next Receipt BccPriority Allows you to delete all the messages in the Inbox Allows you to reply to the senderAllows you to forward the message to someone else Set Ringtone Templates Size Limit SettingsFilter Reply Type Starting a chat session SMS ChatDelivery Report Read Report Get Voicemail VoicemailLeaving a chat session Topics Cell BroadcastSet Number Receive Language Changing the Text Input ModeInput Modes Memory Status How to use the letter input mode Predictive Input Mode iTapLetter Input Mode ABC How to use iTap Press Numeric Input ModeSymbol Input Mode Numeric input mode allows you to use the alphanumeric keys Direct Connection to URLs Modem/PC Sync Transferring data between the phone and a computer Java DownloadImage Stores images and graphics Stores ringtones and melodies MP3Stores MP3 files Music Used to edit a selected contacts Phone Book data FindAdd Edit Ring ID/Image ID CopyDelete Caller Group Removes the selected contact one by one Privacy ManagerBusiness Card My Number Message Call Records Dialed ResetCost Received All Games SettingsInternet Setting Games FM Radio EntertainmentCamera MP3 Player Recorder Presetting a channelListening to a preset channel Listening to the Radio using the Loud Speaker Set as Wallpaper Media CenterAlbum Images Delete All Deletes all images Details Image ID Ring ID MusicMelodies Set as Ringtone Deletes the selected MP3 file Allows you to rename the ringtoneDeletes all ring tones Shows the name, type, date and file size of the ringtone Shows the name, length, date and file size of the MP3 file Allows you to rename the MP3 fileDeletes all MP3 files Display 4C5, 4D5, 4E5, 4F5, 4G5, 4A5 and 4B5 Entering default notesEntering a default rest Composer Adjusting a notes octave Adjusting the length of a note Instrument Adding a sharp to a noteSteps for creating a polyphonic ring tone Play Play Channel DownloadsFormat miniSD Play All Tools Alarm World Clocks Creating a new memo Calendar To do list allows you to keep track of a list of tasks To Do ListCreating a new to do item Currency Converter ShortcutsCalculator Stopwatch Countdown Timer ClubBenQ ServicesFlashlight USB Connection Browsing a webpage WAP ServiceHow to display the browsers menu Start Browser Goto URL WAP SettingsWAP Messages Clear Cache NAP SettingsService Number SIM ToolKit Menu Date & Time SettingsAuto Power On/Off Select Power On or Power Off Welcome Message DisplayTheme Wallpaper Keypad Backlight AudioContrast Brightness Call Settings Forward All When BusyCancel All Call Divert All Outgoing Incoming When RoamingChange Password Call Barring Fixed Dialing Num Auto Redial Or Line 2 and the icon or will appear accordingly Outside AccessActive Line User Group Manual Network ModeBand Setting Network GSM Only Non-Networking ModeSecurity Connection SIM Lock PIN1 CodePIN2 Code Phone Lock Input Power Saving ModeRestore Language Care and Maintenance Troubleshooting Problem Possible cause Choose Phone Book Troubleshooting Neck Strap Showcase with Hook Appendix 1 Wearing the phone ArmBand Appendix 2 the HCS-100 Remote Control Appendix 2 the HCS-100 Remote Control Appendix 3 the DCO-100 Headset Adapter