Error Signal Troubleshooting | SATO GL408/412E instruction

Unit 5: Troubleshooting

ERROR SIGNAL TROUBLESHOOTING

ERROR SIGNALS

	DISPLAY		EXPLANATION	SOLUTION

			The printer could not find any DRAM.	Power off the printer for 15 seconds, then power
				on again. If the problem persists, contact	an

	B10 ERROR:
	B10 ERROR:			authorized customer service representative.
	NO DRAM DETECTED			authorized customer service representative.
	NO DRAM DETECTED
	Cycle Power


			The printer found a defactive memory location.	Power off the printer for 15 seconds, then power
				on again. If the problem persists, contact	an

	B11 ERROR:
	B11 ERROR:			authorized customer service representative.
	RAM TEST FAILED			authorized customer service representative.
	RAM TEST FAILED
	Cycle Power


			The printer cannot the data controller program or	Power off the printer for 15 seconds, then power
			the validation checksum is corrupt.	on again. If the problem persists, contact	an

	B12 ERROR:
	B12 ERROR:			authorized customer service representative.
	PROGRAM MISSING			authorized customer service representative.
	PROGRAM MISSING
	Repeat Download


			Problem when downloading.	Cycle power. If the problem persists, repeat
				download.

	B22 ERROR:
	B22 ERROR:
	DECOMPRESS SIZE
	Repeat Download


			Problem when downloading.	Cycle power. If the problem persists, repeat
				download.

	B23 ERROR:
	B23 ERROR:
	DECOMPRESS CKSUM
	Repeat Download


			Calibration values derived from Manual	Perform a Run Manual Cal (run manual
			Calibrate were not acceptable.	calibration) again.

	CALIBRATION FAIL
	CALIBRATION FAIL
	See User Manual



			Printer contains an 8MB EFC and the firmware	Contact an authorized service representative.
			attempted to access beyond its limit.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	BEYOND 8MB EFC
	Repeat Download


			Printer contains an 16MB EFC and the firmware	Contact an authorized service representative.
			attempted to access beyond its limit.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	BEYOND 16MB EFC
	Repeat Download

GL408-412e Operator Manual

5-2

PN: 9001163A

Image 126

SATO GL408/412E manual Error Signal Troubleshooting, Display Explanation Solution

Contents

Printer Sato America, Inc Table of Contents Printer Configuration Buffer Clear Troubleshooting Maintenance Introduction About this Manual Personal Injury General Description Primary Components Control Features LCD Display Technical Data Command Physical CharacteristicsPower Environmental Ribbon SensingMedia Regulatory Character Font Capabilities Barcode Capabilties Installation Unpacking & Parts Identification Unpacking & Parts Identification Printer Installation Site LocationCable Connection Media Selection Media & Ribbon Loading 3b, Fan-fold Media Loading Operational Mode Selection Label Print Direction Interface Specifications Interface SelectionRS232C HIGH-SPEED Serial Interface Printing e.g., ribbon out, label out Signal Signal DefinitionSignal Ground Buffer reaches the buffer near-full level Specifications PIN Assignments Signal DirectionIEEE1284 Parallel Interface Software Specifications Universal Serial BUS USBLocal Area Network LAN Ethernet 802.11G Wireless LED Indicator Status 50 to 75% medium Wireless LAN Signal StrengthNetwork Port Link LED Off To 50% weak 75 to 100% strong Cable Requirements DB9 Host Direction Printer Interface SignalsALL Interfaces Receive Buffer Control Unit 3 Installation Unit 3 Installation External Signal +5V Machine Error Output High high impedance, Low -15mA or more+5V +24V Input Signal Wave Form Start Printing Reprinting Paper END Output Signal Wave Form Basic OperationMachine Error Ribbon END 14, Operation Mode Flow Chart Accessories Installation Interface InstallationFlash Memory Card Printer Configuration Unit 4 Printer Configuration Configuration Modes User Mode Configuration Mode Line Advanced Mode 3a, Advanced Mode 3b, Advanced Mode Serial Interface Mode Enter Parallel Interface Mode Parallel Interface Mode Centronics Interface Mode Centronics Universal Serial BUS USB Interface Mode USB Interface Mode Local Area Network LAN Interface Mode Interface Mode Wireless Local Area Network Wlan Interface Mode Wlan Address PGL Emulation Mode Emulation ZGL Emulation Mode ZGL DGL Emulation Mode DGL TGL Emulation Mode TGL IGL Emulation Mode IGL Diagnostics Mode 15, Diagnostics Mode Printer Management Mode 16, Printer Management Mode Display Intensity Adjustment Misc Quick MenusBuffer Clear Soft Reset KEY LOCK/UNLOCK User Mode Table Menu Definition TablesMenu Description Material or gap From the printer’s center frameAddition to its size it a determinant Or hole to the leading edge of the next notch or hole Presented in the UPC/EAN barcodes No Change factory defaultAdjusted by this menu between -100and +100 Readable data is not present Enable is the factory default Using gap or black mark mediaEnable Will reprint a label affected by an error condition Activity Configuration Mode Table Exisitng configuration has first been deleted Is the menu selection screen for the Configuration ModePowered off Factory default is Disable factory default. Will overwrite Is a sub-menu of the configuration print featureFactory default is Current Enable will not overwrite Advanced Mode Table Permits selection of the media handling method desired Assembly installedMenu options Label over the tear bar for removal Handling method Leading edge of the eye-mark indicator black markCurrent configuration menu But only supports label lengths 2.50 inches or longer Disable the power saver feature will not function Each label. The factory default is Print ProfilePermits entry into the Power Saver TIme sub-menus Factory default is English PPI/ZGL to send the status back to the host Serial is the factory defaultEnable or disable. Disable is the factory default To/from flash memory or Ram Extended Memory Card Flash File System Auto Locking sub-menu to be enabled or disabled as desiredIs the sub-menu of the Auto Locking feature Being overwritten by disabling the overwrite function Range is 0 to 512, and the factory default is Is the sub-menu of the Set Lock Key featureAgain. Press the Function key to exit the Advanced Mode Is 0 to 512, and the factory default is Allowable range is 0 to 20, the factory default is 512, and the factory default isEnable increases the point height by approximately 10% Continually display Factory default is 150 for eye-mark sensing Factory default is 171 with a range of 000 toFactory default is 75 for eye-mark sensing Within the current configuration menu Factory default is 0.12 inches After a Printhead Open faultTo read reference indicators Peel-Off Media Handling mode Serial Interface Mode Table Deleted when the printer’s power is turned off Is the menu selection screen for the Interfaces ModeNo factory default. Will not be deleted Deleted Into the applicable menus Factory default is NoneFollow Computer. The options are Odd, Even, Mark, Sense, or None Transmission Kbytes in 1 kbyte increments On-Line- asserts the DTR signal when the printer is online True factory default. Continuaously asserts the DTR signalFalse never asserts the DTR signal On-Line- asserts the RTS signal when the printer is online Parallel Interface Mode Table Will follow To 16 Kbytes in 1 kbyte increments Disable is not usedDisable the option Busy for too long Centronics Interface Mode Table Printer is offline until the printer’s buffer is full Menus will follow Option Which interpret the 8th data bit line as a PI signalSignal is true Codes Universal Serial BUS USB Interface Mode Table Is the menu selection screen for the Interfaces Mode Local Area Network LAN Interface Mode Table Interfaces Display menu item Timeout Ethernet interface is not in use Match the host computer setting Enable factory default. Will recognizeDisable will not recognize Allowable range is 0 to 65535, and the factory default is Factory default is Disable Factory defaults for SEG1 through SEG4 are 000, 000, 000,Defaults for the SEG1 through SEG4 are 000, 000, 000, Read only Ethernet Port Ethernet Setting Wlan Address Wlan Setting Ethernet Initialization, the LCD displays E-NET Ready Dynamic and read only Cannot be changed Access Point in infrastructure mode These characters may be alphanumeric, symbols, or spacesAuto-negociate- factory default. Automatically selects Two peers must be specific to one manufacturer Open factory default. Provides open authentification Disable factory default. Conforms to European standardsEnable does not conform to European standards Allows all four WEP keys to be simultaneously reset Is the menu selection screen for the Emulation Mode PGL Emulation Mode TablePermits entry into the Emulation Mode Will contain a list of emulation options available Disable factory default. Will print in upper and lowercase Provides access to the desired character setCommand Enable will print text only in uppercase Form Adjust Sfcc denotes the following data is a PGL commandAllowable range is 1 to 255, and the factory default is Create command plus the Var Form Adjust menu Quite mode On the PGL Normal menu settingFeature is initialized in the Normal mode Command. This setting is IGP-100 compatible Disable factory default. No effect Scalable factory default. Uses scalable fontsNormal factory default. Normal scaling Command is presented Status factory default. Select Stcc Status command Factory default is 0 dotsIs reported as an error Cancel select Stcc Cancel command ZGL Emulation Mode Table Command will immediately take effect Allows selection of control instructions command prefixPPI supports text printing using the LP+ emulation Factory default is HS Command Setup or Media Control menu Setting and select that configuration as the Power-UpDetermines the method of setting the Label Length Selects the current setting associated wit the JM command DGL Emulation Mode Table Specifed in the command Is the menu selection screen for the Emualtion ModeEnable feedback characters are sent to the host Underlying emulation Possible. Commands containing errors will be ignored Imperial factory default. American Standard valuesTo this setting after the current label format is finished Can be fine adjusted by this menu TGL Emulation Mode Table Ignored Determines where and how errors will be displayedEnable the zero character is overlayed with a slash No all data is is passed to the LP+ emulation Ignores the following comands or command parameters Euro symbol can be set to any value between 0x20 and 0xFFFactory default is 0xB0 Factory default is Process IGL Emulation Mode Table Head is installed, the mode will always be Advanced 3.3mil Allows the selection of the printer’s print resolutionAdvanced 5mil factory default. Standard for 203 dpi Factory default is US Ascii Disable factory default. Will not send status message To the immediate commandsPreceding commands have been processed Enable will send status message Allowable range is -100to +100 with a factory default Override operator panel settingsCalculations can be fine adjusted Resolution of the printer running IGL Used for printing. The LCD will reflect the new setting Permits entry into the Diagnostics ModeIs the menu selection screen for the Diagnostics Mode Incoming print job regardless of different command settings Diagnostics Mode Table This value is set to zero at the factory following testing Following testingDist, Head On Time to zero Printer Management Mode Table Printer Management Mode Table Enable is active This menu disables the serial portDisable factory default. Is not active Power-up. Resets the modem configuration to Quick Menus Tables 4-17 Through Troubleshooting Error Signal Troubleshooting Display Explanation Solution Printer encountered an error trying to Delete and optimize files Flash memory Mem Adjust size in the Printer Setup menuReboot the printer Engine control software failure Setup menu Different fault message will apearRotates Problem writing to flash memory Enter the Printer Setup menu and use Installed. These modes require that the front To detect the installed mediaIf using media without gaps or eye-marks Door assembly be installed to use the Label Count is exhausted Cicuit board Customer service representativeMoves forward to the next top-of-form position Protocol, Baud Rate, Data Bits, Stop Bits, Parity Troubleshooting Table Incorrect Label Positioning No Printed ImagePrinter Creates a Blank Label Smeared Print Images Interface Troubleshooting CHK Troubleshooting Step LAN Ethernet Interface Test Print Troubleshooting HEX DumpTest Label Printing Sample Test Label Maintenance Cleaning Procedures Replacement Procedures Print Head Replacement Fuse Replacement Fuse Replacement Media Platen Roller Replacement Media Platen Roller Replacement Adjustment Procedures Label Sensor Positioning Print Head Balance Adjustment Balance Adjustment Balance Adjustment Media Scale Thickness Print Head Pressure Print Head Alignment Print Head Alignment Ribbon Guide Alignment Head Balance and Print Head Alignment Ribbon Roller Alignment Ribbon Roller Alignment