SATO GL408/412E Different fault message will apear, While the message displays, the asterisk

Unit 5: Troubleshooting

ERROR SIGNALS

DISPLAY	EXPLANATION	SOLUTION
	An interim message diplays while the printer	Wait. When the asterisk (*) stops rotating, a
	discards host data it cannot use because a fault	different fault message will apear.
ERROR: OCCURRED:
	condition exists.	Troubleshoot the final meassge.
CLEARING QUEUES
	While the message displays, the asterisk (*)
Please Wait
	rotates.
	Problem writing to flash memory.	Power off the printer for 15 seconds, then power
		on again. If the problem persists, contact an
FILE SYS WRITE
		authorized customer service representative.
Check Flash
	The printer is set for Gap or Mark sensing, but	Ensure the Gap/Mark Sensor setting in the
	black mark is not being detected.	SENSOR SETUP menu matches the installed
		media.
		Ensure the sensors are properly positioned.
		Clean the sensor assembly and paper path.
GAP NOT DETECTED
		Run Auto-Cal to improve the sensor’s ability to
Check Sensor and		detect the media in use.
Calibrate		Run the Media Profile printout in the SENSOR
		SETUP menu.
		Run Manual Calibrate.
		Manuallly change the Gap/Mark Thresh and/or
		Paper Out Thresh values.
	File system not detected or flash was corrupted.	Enter the PRINTER SETUP menu and use the
		Optimize & Reboot option.
INVALID FILE SYS
Optimize&Reboot
	The Label Taken Sensor did not detect the label	Press the Pause key to continue printing and
	present over the tear bar with Tear-Off or Peel-	then wait for the LCD “Remove Label” message
	Off Media Handling mode enabled.	before removing the label.
	The label was removed before the printer	Open the pivoting deck, reinstall the label, close
	stopped printing or before the LCD “Remove	the print head, press the Pause key, and
LABEL MISSING
	Label” message displayed.	continue printing.
Check Media Path	The label slipped behind the platen roller.	Open the pivoting deck and remove wrapped
	The label wrapped around the platen roller.	labels from the platen. Clean all adhesive from
		the platen. Reinstall labels, close deck, press
	Tear-Off or Peel-Off Media Handling mode was
		the Pause key, and continue printing.
	mistakenly selected.	Select the correct Media Handling mode in the
		MEDIA Setup menu.
	A label was detected at the front of the printer by	Remove the label from the front of he printer to
	the Label Taken Sensor. This is the normal	allow the next label to print.
	reminder message when Peel-Off or Tear-Off	Verify that a front door assembly is installed on
LABEL READY
	Media Handling has been selected.	the printer and that it is properly closed. Also
Remove Label	A label was removed, but the “remove Label”	ensure that debris is not obstructing the door
	message remained.	mirror or the Label Taken Sensor.
	The incorrect Media Handling mode was	In the MEDIA SETUP menu, change Media
	selected.	Handling to the correct selection.

GL408-412e Operator Manual 5-5 PN: 9001163A