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SATO GL408/412E manual Troubleshooting

Models: GL408/412E

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TROUBLESHOOTING

•Error Signal Troubleshooting

•Troubleshooting Table

•Interface Troubleshooting

•Test Print Troubleshooting

GL408-412e Operator Manual

5-1

PN: 9001163A

Page 125

Image 125

Contents

Printer Sato America, Inc Table of Contents Buffer Clear Printer ConfigurationMaintenance TroubleshootingIntroduction Personal Injury About this ManualPrimary Components General DescriptionLCD Display Control FeaturesTechnical Data Power Physical CharacteristicsCommand EnvironmentalMedia SensingRibbon RegulatoryCharacter Font Capabilities Barcode Capabilties Installation Unpacking & Parts Identification Unpacking & Parts IdentificationCable Connection Printer InstallationSite Location Media & Ribbon Loading Media Selection3b, Fan-fold Media Loading Operational Mode Selection Label Print Direction RS232C HIGH-SPEED Serial Interface Interface SpecificationsInterface Selection Signal Ground Signal Signal DefinitionPrinting e.g., ribbon out, label out Buffer reaches the buffer near-full levelIEEE1284 Parallel Interface SpecificationsPIN Assignments Signal Direction Local Area Network LAN Ethernet Software SpecificationsUniversal Serial BUS USB LED Indicator Status 802.11G WirelessNetwork Port Link LED Off To 50% weak Wireless LAN Signal Strength50 to 75% medium 75 to 100% strongALL Interfaces Interface SignalsCable Requirements DB9 Host Direction Printer Receive Buffer ControlUnit 3 Installation Unit 3 Installation External Signal +5V +24V +5V Machine Error OutputHigh high impedance, Low -15mA or more Reprinting Input Signal Wave Form Start PrintingMachine Error Output Signal Wave Form Basic OperationPaper END Ribbon END14, Operation Mode Flow Chart Flash Memory Card Accessories InstallationInterface Installation Printer Configuration Unit 4 Printer Configuration User Mode Configuration ModesLine Configuration Mode3a, Advanced Mode Advanced Mode3b, Advanced Mode Enter Serial Interface ModeParallel Interface Mode Parallel Interface ModeCentronics Centronics Interface ModeUSB Interface Mode Universal Serial BUS USB Interface ModeInterface Mode Local Area Network LAN Interface ModeWlan Address Wireless Local Area Network Wlan Interface ModeEmulation PGL Emulation ModeZGL ZGL Emulation ModeDGL DGL Emulation ModeTGL TGL Emulation ModeIGL IGL Emulation Mode15, Diagnostics Mode Diagnostics Mode16, Printer Management Mode Printer Management ModeBuffer Clear Display Intensity AdjustmentMisc Quick Menus KEY LOCK/UNLOCK Soft ResetMenu Description User Mode TableMenu Definition Tables Addition to its size it a determinant From the printer’s center frameMaterial or gap Or hole to the leading edge of the next notch or holeAdjusted by this menu between -100and +100 No Change factory defaultPresented in the UPC/EAN barcodes Readable data is not presentEnable Will reprint a label affected by an error condition Using gap or black mark mediaEnable is the factory default ActivityConfiguration Mode Table Powered off Is the menu selection screen for the Configuration ModeExisitng configuration has first been deleted Factory default isFactory default is Current Is a sub-menu of the configuration print featureDisable factory default. Will overwrite Enable will not overwriteAdvanced Mode Table Menu options Assembly installedPermits selection of the media handling method desired Label over the tear bar for removalCurrent configuration menu Leading edge of the eye-mark indicator black markHandling method But only supports label lengths 2.50 inches or longerPermits entry into the Power Saver TIme sub-menus Each label. The factory default is Print ProfileDisable the power saver feature will not function Factory default is EnglishEnable or disable. Disable is the factory default Serial is the factory defaultPPI/ZGL to send the status back to the host To/from flash memory or RamIs the sub-menu of the Auto Locking feature Auto Locking sub-menu to be enabled or disabled as desiredExtended Memory Card Flash File System Being overwritten by disabling the overwrite functionAgain. Press the Function key to exit the Advanced Mode Is the sub-menu of the Set Lock Key featureRange is 0 to 512, and the factory default is Is 0 to 512, and the factory default isEnable increases the point height by approximately 10% 512, and the factory default isAllowable range is 0 to 20, the factory default is Continually displayFactory default is 75 for eye-mark sensing Factory default is 171 with a range of 000 toFactory default is 150 for eye-mark sensing Within the current configuration menuTo read reference indicators After a Printhead Open faultFactory default is 0.12 inches Peel-Off Media Handling modeSerial Interface Mode Table No factory default. Will not be deleted Is the menu selection screen for the Interfaces ModeDeleted when the printer’s power is turned off DeletedFollow Factory default is NoneInto the applicable menus Computer. The options are Odd, Even, Mark, Sense, or NoneKbytes in 1 kbyte increments TransmissionFalse never asserts the DTR signal True factory default. Continuaously asserts the DTR signalOn-Line- asserts the DTR signal when the printer is online On-Line- asserts the RTS signal when the printer is onlineParallel Interface Mode Table Will follow Disable the option Disable is not usedTo 16 Kbytes in 1 kbyte increments Busy for too longPrinter is offline until the printer’s buffer is full Centronics Interface Mode TableMenus will follow Signal is true Which interpret the 8th data bit line as a PI signalOption CodesUniversal Serial BUS USB Interface Mode Table Is the menu selection screen for the Interfaces Mode Local Area Network LAN Interface Mode Table Interfaces Ethernet interface is not in use Display menu item TimeoutDisable will not recognize Enable factory default. Will recognizeMatch the host computer setting Allowable range is 0 to 65535, and the factory default isDefaults for the SEG1 through SEG4 are 000, 000, 000, Factory defaults for SEG1 through SEG4 are 000, 000, 000,Factory default is Disable Read onlyEthernet Port Ethernet Setting Wlan Address Wlan Setting Ethernet Initialization, the LCD displays E-NET Ready Cannot be changed Dynamic and read onlyAuto-negociate- factory default. Automatically selects These characters may be alphanumeric, symbols, or spacesAccess Point in infrastructure mode Two peers must be specific to one manufacturerEnable does not conform to European standards Disable factory default. Conforms to European standardsOpen factory default. Provides open authentification Allows all four WEP keys to be simultaneously resetPermits entry into the Emulation Mode PGL Emulation Mode TableIs the menu selection screen for the Emulation Mode Will contain a list of emulation options availableCommand Provides access to the desired character setDisable factory default. Will print in upper and lowercase Enable will print text only in uppercaseAllowable range is 1 to 255, and the factory default is Sfcc denotes the following data is a PGL commandForm Adjust Create command plus the Var Form Adjust menuFeature is initialized in the Normal mode On the PGL Normal menu settingQuite mode Command. This setting is IGP-100 compatibleNormal factory default. Normal scaling Scalable factory default. Uses scalable fontsDisable factory default. No effect Command is presentedIs reported as an error Factory default is 0 dotsStatus factory default. Select Stcc Status command Cancel select Stcc Cancel commandZGL Emulation Mode Table PPI supports text printing using the LP+ emulation Allows selection of control instructions command prefixCommand will immediately take effect Factory default is HS CommandDetermines the method of setting the Label Length Setting and select that configuration as the Power-UpSetup or Media Control menu Selects the current setting associated wit the JM commandDGL Emulation Mode Table Enable feedback characters are sent to the host Is the menu selection screen for the Emualtion ModeSpecifed in the command Underlying emulationTo this setting after the current label format is finished Imperial factory default. American Standard valuesPossible. Commands containing errors will be ignored Can be fine adjusted by this menuTGL Emulation Mode Table Enable the zero character is overlayed with a slash Determines where and how errors will be displayedIgnored No all data is is passed to the LP+ emulationFactory default is 0xB0 Euro symbol can be set to any value between 0x20 and 0xFFIgnores the following comands or command parameters Factory default is ProcessIGL Emulation Mode Table Advanced 5mil factory default. Standard for 203 dpi Allows the selection of the printer’s print resolutionHead is installed, the mode will always be Advanced 3.3mil Factory default is US AsciiPreceding commands have been processed To the immediate commandsDisable factory default. Will not send status message Enable will send status messageCalculations can be fine adjusted Override operator panel settingsAllowable range is -100to +100 with a factory default Resolution of the printer running IGLIs the menu selection screen for the Diagnostics Mode Permits entry into the Diagnostics ModeUsed for printing. The LCD will reflect the new setting Incoming print job regardless of different command settingsDiagnostics Mode Table Dist, Head On Time to zero This value is set to zero at the factory following testingFollowing testing Printer Management Mode Table Printer Management Mode Table Disable factory default. Is not active This menu disables the serial portEnable is active Power-up. Resets the modem configuration toQuick Menus Tables 4-17 Through Troubleshooting Display Explanation Solution Error Signal TroubleshootingDelete and optimize files Printer encountered an error trying toReboot the printer Mem Adjust size in the Printer Setup menuFlash memory Engine control software failureRotates Problem writing to flash memory Different fault message will apearSetup menu Enter the Printer Setup menu and useIf using media without gaps or eye-marks To detect the installed mediaInstalled. These modes require that the front Door assembly be installed to use the LabelMoves forward to the next top-of-form position Cicuit board Customer service representativeCount is exhausted Protocol, Baud Rate, Data Bits, Stop Bits, ParityTroubleshooting Table Printer Creates a Blank Label No Printed ImageIncorrect Label Positioning Smeared Print ImagesCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface Test Label Printing Test Print TroubleshootingHEX Dump Sample Test Label Maintenance Cleaning Procedures Print Head Replacement Replacement ProceduresFuse Replacement Fuse ReplacementMedia Platen Roller Replacement Media Platen Roller ReplacementLabel Sensor Positioning Adjustment ProceduresBalance Adjustment Print Head Balance AdjustmentPrint Head Pressure Balance Adjustment Media Scale ThicknessPrint Head Alignment Print Head AlignmentHead Balance and Print Head Alignment Ribbon Guide AlignmentRibbon Roller Alignment Ribbon Roller Alignment