BenQ Z2 manual Choose Phone Book

Problem	Possible cause		Solution
	• SIM card invalid.		Contact your network
Unable to			operator.
	• You are not within	the	Check the service area with
connect to the
	network's service area.		your network operator.
network.
	• Poor signal.		Move to an open space, or if
			you are inside a building,
			move closer to a window.
	• You have activated		Choose Phone Book >
You cannot	Accept List or Reject		Privacy Manager > Off in
	List in the Privacy		order to cancel this function.
answer	Manager menu.
incoming
	• You have activated	the	go to Settings > Call
calls.
	Call Barring feature.		Settings > Call Barring,
			and then select Cancel All.
	• You have activated	the	go to Settings > Call
You cannot	Call Barring feature.		Settings > Call Barring,
			and then select Cancel All.
make
outgoing	• You have activated the		Choose Settings > Call
calls.	Fixed Dial Number		Settings > Fixed Dialing
	feature.		Num. > Off to turn this
			feature off.
	• You have entered an		Contact your network
PIN Code is	incorrect PIN code three		operator. If the network
	consecutive times.		operator provides the SIM
blocked.			card's PUK code, use the
			PUK code to unlock the SIM
			card.
	• The battery or battery		Contact the dealer.
	charger is damaged.
Battery will	• The phone's temperature		Adjust the battery charging
	is below 0 °C or higher		environment to avoid
not charge.
	than 40°C.		extremes of temperature.
	• Poor contact between the		Check all connectors to
	battery and charger.		make sure all connections
			have been properly made.

126Troubleshooting