1Try using a different CD or DVD that you know works properly.
2Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 33.
3Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5Open or remove the bezel. See "Removing and Replacing the Front Bezel" on page 47
6Open the system. See "Opening and Closing the System" on page 48.
7Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
8Remove the SAS controller daughter card or the SAS RAID controller daughter card, as applicable. See "Removing a SAS Controller Daughter Card" on page 56.
9Close the system. See "Opening and Closing the System" on page 48.
10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 125.
Troubleshooting a Hard Drive
Problem
•Device driver error.
•One or more hard drives not recognized by the system.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. Depending on the results of the diagnostics test, proceed as needed through the following steps.
2Remove the bezel. See "Removing and Replacing the Front Bezel" on page 47.
3If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single hard drive, continue to the next step.
4Turn off your system, reseat the hard drive, and restart the system.
5If your system has a SAS RAID controller daughter card, perform the following steps.
a Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
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Troubleshooting Your System
