dClose the system. See "Opening and Closing the System" on page 48.
eRun the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 125.
Troubleshooting the Microprocessors
Problem
•Error message indicates a processor problem.
•
•A heat sink is not installed for each processor.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.
2Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3Open the system. See "Opening and Closing the System" on page 48.
4Ensure that each processor and heat sink are properly installed. See "Removing the Processor" on page 67.
5Close the system. See "Opening and Closing the System" on page 48.
6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9Open the system. See "Opening and Closing the System" on page 48.
10Remove processor 2, leaving only processor 1 installed. See "Removing the Processor" on page 67. If only one processor is installed, see "Getting Help" on page 125.
11Close the system. See "Opening and Closing the System" on page 48.
12Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
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Troubleshooting Your System
