102, 103, 104, 105, 107, 108, 112, 113, 115, 117, 118 | Dell 1950

Troubleshooting System Memory	102
Troubleshooting an Optical Drive	103
Troubleshooting a Hard Drive	104
Troubleshooting a SAS or SAS RAID Controller Daughter Card	105
Troubleshooting Expansion Cards	107
Troubleshooting the Microprocessors	108

5 Running the System Diagnostics

	Using Server Administrator Diagnostics	111
	System Diagnostics Features	111
	When to Use the System Diagnostics	111
	Running the System Diagnostics	112
	System Diagnostics Testing Options	112
	Using the Custom Test Options	112
	Selecting Devices for Testing	112
	Selecting Diagnostics Options	113
	Viewing Information and Results	113
6	Jumpers and Connectors
	System Board Jumpers	115
	Disabling a Forgotten Password	117
	System Board Connectors	118
	SAS/SATA Backplane Board Connectors	120
	Expansion-CardRiser-Board Components and PCI Buses	122
	SAS Sideplane Board Connectors	123
7	Getting Help
	Technical Assistance	125
	Online Services	125

Contents

7

Image 7

Dell 1950 102, 103, 104, 105, 107, 108, Using Server Administrator Diagnostics 111, 112, 113, 115, 117, 118, 120, 122, 123

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 1950 Systems June 2009 P/N HH176 A01 Contents Removing a SAS Controller Daughter Card Baseboard Management Controller ConfigurationExpansion Card Installation Guidelines Contents Removing and Replacing the Front Bezel General Memory Module Installation Guidelines 100 Troubleshooting System Cooling Problems 101 104 Using Server Administrator Diagnostics 111102 103 128 Returning Items for Warranty Repair or Credit 127126 Dell Enterprise Training and Certification 127 About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes Amber Hard-Drive Indicators NIC2 connector Back-Panel Features and IndicatorsVideo connector Optional USB connectors Connecting External Devices Power Indicator Codes Power Supply Indicators Power supply status indicator NIC Indicator Codes LCD Status Messages E1311 RPM Fan Mod #x E1211 Romb BattE1229 E1310 RPM Fan ## E1420 CPU Bus Perr E1418 CPU # PresenceE141C CPU Mismatch E141F CPU Protocol E1711 E1620 PS # Input RangeE1624 PS Redundancy E1710 Channel Chk E1812 HDD ## Removed E1810 HDD ## FaultE2011 Mem Config Err E2013 Shadow Bios Fail E201F Drac Config E2017 Timer FailE2018 Prog Timer E2019 Parity Error E2113 Mem Mirror Crd # E2111 SBE Log DisableCrd # Dimm ## E2112 Mem Spare Crd # Removing LCD Status Messages Solving Problems Described by LCD Status MessagesI1912 SEL Full System Messages With slot 1. The following Error Remote AccessDIMMs must be populated Sequential order beginning General failure Configuration, ResourceManufacturing mode No boot device available Error Embedded No boot sector on hardNo timer tick interrupt Northbound merge error Requested sector not found Read faultUpdate attempt failed Seek error Diagnostics Messages Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Main Screen System Setup Options CPU Information Status, and redundant memory statusCPU Information Screen on Be adjusted System Setup Program Options Description Boot SequenceOff default Failsafe Baud Rate Default Cache, and the number of cores Will become read-only, and automatically set to DisabledCPU Information Screen Prefetch Integrated Devices Screen System Security Screen Restored System and Setup Password FeaturesUsing the System Password Last default Using the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup Module Installing System Components Installing System Components Inside the System Recommended Tools Backplane Removing and Replacing the Front BezelControl panel Sideplane Opening the System Opening and Closing the System Closing the System Removing a Cooling Fan Module Cooling Fan Modules Replacing a Cooling Fan Module System Board Cooling Shroud Cooling ShroudsMemory Cooling Shroud Memory Cooling Shroud Installing System Components System processors Power SuppliesRemoving a Power Supply Memory cooling shroud Locking tab Replacing a Power Supply Removing a SAS Controller Daughter Card Removing the Power Supply BlankInstalling the Power Supply Blank SAS Controller Daughter Card Only Card only SAS RAID connector 0 to Sideplane Daughter card socket Tray assembly Release latch SAS a Card RAID Battery Expansion Cards Battery connector Installing an Expansion Card Expansion Card Installation Guidelines Removing an Expansion Card Card-edge connector Configuring the Boot Drive Configuring the Boot DeviceSystem Memory Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory Modules Ejectors Removing the Processor Activating the Integrated NIC TOEProcessors Removing Memory Modules 14. Installing and Removing the Heat Sink Heat sink Processor Socket-release lever ZIF socket Installing a Processor RAC Card Removing the Optical Drive Tray Optical Drive Optical-drive release tab Installing the Optical Drive TrayOptical drive Before You Begin Hard DrivesRemoving a Drive Blank Installing a Hot-Plug Hard Drive Installing a Drive Blank Drive carrier 18. Installing a Hot-Plug Hard-Drive Replacing a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Removing an Expansion-Card Riser Expansion-Card Riser Center riser board Center riser board release Latch Installing an Expansion-Card RiserBackplane Board Removing the Backplane Board Backplane board Sideplane Board Installing the Backplane BoardRemoving the Sideplane Board System battery is a 3.0-volt V, coin-cell battery System BatteryInstalling the Sideplane Board Replacing the System Battery Connector Removing the Control Panel Control Panel Assembly Control panel cable Control-panel circuit board Installing the Control Panel Removing the System Board System Board Handle System-board tray Installing the System Board Installing System Components Installing System Components Start-Up Routine Indications Look/listen for Action Safety First-For You and Your SystemSoftware Monitors power indicator Start-Up Routine Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment Problem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faulty Troubleshooting the Mouse Troubleshooting Basic I/O Functions Troubleshooting a USB Device Troubleshooting a Serial I/O Device Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with network System was dropped or damaged Troubleshooting a Damaged System Troubleshooting Power Supplies Troubleshooting the System Battery Troubleshooting a Fan Troubleshooting System Cooling Problems101 Troubleshooting System Memory Action Troubleshooting Your System Troubleshooting an Optical Drive103 Troubleshooting a Hard Drive 105 Troubleshooting a SAS or SAS RAID Controller Daughter Card Action 107 Troubleshooting Expansion Cards Troubleshooting the Microprocessors 109 110 111 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Selecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results Selecting Diagnostics Options113 114 System Board Jumpers Jumpers and Connectors115 Pwrden 117 118 System Board Connectors 119 Drive 0 connector SAS/SATA Backplane Board ConnectorsDrive 1 connector 121 122 Expansion-CardRiser-Board Components and PCI Buses 123 SAS Sideplane Board ConnectorsControl panel connector Chassis intrusion switch 124 Getting Help Online ServicesTechnical Assistance 125 Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service 127 128 Before You Call 129 130 Contacting Dell 131 132 133 General Support 01-899-753-0777 134 135 136 General Support dial from within Jamaica only Getting Help 137 138 139 General Support 001-800-882-1519 140General Support 001-800-220-1006 141 142 143 144 145 146 Celsius 147Amperes AC Alternating current BTU British thermal unit CPU Central processing unit. See processor DC Direct current 148 Fahrenheit 149FBD Fully buffered Dimm LVD Low voltage differential Meters MA Milliamperes 150 151 TCP/IP Transmission Control Protocol/Internet Protocol 152 Volts VAC Volts alternating current VDC Volts direct current 153 154 155 Diskette drives Index 157 BoardPCI buses expansion-card riser Index 159 Upgrades processor 160