Troubleshooting Guide
Problem | Possible Cause | What to do |
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Motor will not start. | Motor is | Unplug and allow motor to cool, (the mixer head |
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| should be cool to touch). |
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| Mixer head is not | Move mixture in mixing bowl to the side of the |
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| locked down properly. | attachment, to allow the attachment to go all the |
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| way into the bowl. |
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Motor is | Use of a high speed | Unplug and allow motor to cool, (the mixer head |
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| for a long time. | should be cool to touch). |
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| Mixture too heavy. | Try mixing in batches. |
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| Mixing quantity too |
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| large. |
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Mixer head does not | Thick mixture is | Move mixture in mixing bowl to the side of the |
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lock down properly. | preventing the | attachment, to allow the attachment to go all the |
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| attachment from | way into the bowl. |
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| going all the way |
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| down into the bowl. |
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Attachment is | Attachment is not | Remove the attachment and try inserting again. |
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hitting the bowl. | inserted correctly. | Refer to the instructions in this booklet if needed. |
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| Mixing bowl is not | Lock bowl into position. Refer to the instructions |
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| locked into the base | in this booklet if needed. |
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| properly. |
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Mixer is moving on | Chosen speed is too | Lower the speed or mix in batches. |
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the benchtop. | high for the mixture. |
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| Mixture caught up in | Scrape down the attachment and continue mixing. |
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| the attachment. |
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| Flour or spills on | Clean and dry benchtop as well as the mixer base. |
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| bench top. |
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Cannot use or set | ‘+’ button, | Unplug from the power outlet for |
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the timer, but the | or Pause/Start button | then plug in again ensuring no buttons are |
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motor will start when | was depressed when | pressed. |
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the speed dial is | the unit was switched | If this problem persists, there may be food |
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being turned. | on. | particles or liquid in the switch. The unit is |
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| safe to use in this mode, however Sunbeam |
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| recommends to take the product to an authorised |
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| service centre. For a complete list of Sunbeam’s |
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| authorised service centres visit our website www. |
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| sunbeam.com.au or www.sunbeam.co.nz |
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| or call: Australia: 1300 881 861 |
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| New Zealand: 0800 786 232 |
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| 15 |
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