Bose SoundLink AirPlay and Wi-Fi Setup Troubleshooting Guide

Page 13

CARE AND MAINTENANCE

Troubleshooting

Problem

What to do

 

 

System cannot

• Make sure your network password is correct.

connect to my

• Move the system closer to the wireless router.

network

• Stop any other audio or video streaming.

 

 

• Close the setup application, disconnect the system from your com-

 

puter and AC power, and start the setup again. Refer to “Getting

 

Started” on page 7.

 

• If you continue to experience Wi-Fi®connection problems, contact

 

Bose customer service.

 

 

System audio is

• Point the system in a different direction, or move it a few feet to a

dropping out

new location.

 

• Move the system away from possible sources of interference,

 

such as microwaves and cordless phones.

 

• Move the system closer to the wireless router.

 

• Stop any other audio or video streaming.

 

 

No sound

• Make sure system has power (AC or optional battery).

 

• Make sure the system has a Wi-Fi connection.

 

• Make sure the system and the AirPlay compatible device are con-

 

nected to the same network.

 

• Make sure your AirPlay compatible device is playing and the volume

 

is turned up.

 

• Make sure the system is not muted.

 

• Increase the system volume.

 

• Remove power (AC or optional battery) for one minute and then

 

reapply it.

 

• If using the optional battery, make sure it is adequately charged.

 

• Perform a factory reset (page 22).

The Wi-Fi indicator • System error. Contact Bose customer service. is flashing red

Contacting Customer Service

For questions about the SoundLink® Air system, contact your local Bose® dealer. To contact Bose directly, see the contact list on the Quick Start Guide.

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Contents SoundLink Air Please read this owner’s guide Safety InformationSafety Information Important Safety InstructionsA. and Canada CanadaContents Introduction Overview Using the SoundLink Air you canUnpacking What you need Connecting the system to powerSystem setup Setup window, enter the requested information Moving the system after Wi-Fi setup Controlling the volume Power on/offListening to an AirPlay compatible device To turn the system onListening to a device using AUX Contacting Customer Service TroubleshootingReplacing the remote battery Alternate setup method Configuring your network manually Turning on/off Wi-Ficapability Software update procedure Power saving modeUpdating system software Under Collections, click Bonjour Alternate update methodBattery status indicator Optional battery not includedBattery protection mode Manual battery checkCharging the battery Packing the power supply for travelingLimited warranty information Performing a factory resetTechnical information Care and Maintenance