EFJohnson 761X, 764X service manual Toll-Free 800, Factory Returns, 75xx Accessories, Accessory

GENERAL INFORMATION

5:30 PM. Central Time, Monday - Friday. The Customer Service Department can be reached using one of the following telephone numbers:

Toll-Free: (800) 328-3911

(From within continental United States only)

International: (507) 835-6911

FAX: (507) 835-6969

E-Mail: First Initial/Last Name@efjohnson.com

(You need to know the name of the person you want to reach. Example: jsmith@efjohnson.com)

NOTE: Emergency 24-hour technical support is also available at the 800 and preceding numbers during off hours, holidays, and weekends.

When your call is answered at EFJohnson, you will hear a brief message informing you of numbers that can be entered to reach various departments. This number may be entered during or after the message using a tone-type telephone. If you have a pulse-type telephone, wait until the message is finished and an operator will come on the line to assist you. When you enter some numbers, another number is requested to further categorize the type of information you need.

You may also contact the Customer Service Department by mail. Please include all information that may be helpful in solving your problem. The mail- ing address is as follows:

EFJohnson

Customer Service Department

299 Johnson Avenue

P.O. Box 1249

Waseca, MN 56093-0514

1.8 FACTORY RETURNS

Repair service is normally available through local authorized EFJohnson Land Mobile Radio Service Centers. If local service is not available, the equipment can be returned to the factory for repair. However, it is recommended that you contact the Customer Service Department before returning equipment because a ser- vice representative may be able to suggest a solution

Table 1-1 75xx Accessories

Accessory	Part No.
Mounting bracket	585-7600-040
DC cable assembly	585-7600-029
Mounting screws and fuses	585-7600-041
Microphone hanger	023-3514-001
Mic hanger ground wire	023-7171-911
Function name stickers	585-7600-042
Microphone, standard	585-7600-020
Microphone, DTMF	585-7600-022
2-Tone/5-tone module kit	585-7600-026
5”, 4.7-ohm, 15W external speaker	250-0151-010
Compact speaker	585-7600-023
Accessory/data cable (DB-9 connector)	585-7600-027
Programming Accessories
Programming software, 3-1/2 disk	585-7600-030
Programming cable, computer-adapter	585-7500-031
Adapter cable, prog cable-xcvr	585-7600-031
Replication (cloning) cable	597-2002-200
DB-9 M to DB-25 F adapter	515-9000-015

to the problem so that return of the equipment would not be necessary.

Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether it is in or out of warranty. These forms are available free of charge by calling Customer Service (see Section 1.7) or by requesting them when you send a unit in for repair. Clearly describe the difficulty experienced in the space provided and also note any prior physical damage to the equipment. Then include a form in the shipping container with each unit. Your telephone number and contact name are important because there are times when the technicians have specific questions that need to be answered in order to completely iden- tify and repair a problem.

When returning equipment for repair, it is also a good idea to use a PO number or some other reference number on your paperwork in case you need to call the repair lab about your unit. These numbers are refer- enced on the repair order and it makes it easier and faster to locate your unit in the lab.

November 1998
Part No. 001-7600-001	1-2