●This guarantee is in addition to your statutory and other legal rights.
Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
●Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
●Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.
●Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.
●Products of Moffat manufacture which are not marketed by Moffat.
●The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.
●The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local service Organisation is aware of your move and able to look after you and your appliances.
France | Senlis | +33 (0) 3 | 44 62 29 29 |
Germany | Nurnberg | +49 (0) 800 234 7378 | |
Italy | Pordenone | +39 (0) 434 39 4700 | |
Sweden | Stockholm | +46 (0) | 8 672 53 90 |
UK | Luton | +44 (0) 8705 950 950 | |
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:
●The guarantee starts from the date you first purchased your product.
●The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products.
●This guarantee relates to you and cannot be transferred to another user.
●Your new home is within the European Community (EC) or European free Trade Area.
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