Frequently Asked Questions

ATTENTION: Do not return this product to the store. For questions on operation, assembly or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.

Q: Why is my water dispenser leaking?

A: f you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the dispenser is leaking.

1. Unplug the unit, turn off all power switches and remove the bottle.

2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-quarters full. Water level should be approximately 3/4” – 1” BELOW VENT TUBE.

3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to

a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Home Products at support@greenwayhp.com or 1-866-253-0447.

IMPORTANT: To avoid water overflow while cleaning the dispenser, always remove the bottle support collar before pouring water or cleaning solution into the reservoir. (See Figure A, page 3).

Q: Why do I get a plastic taste from my dispenser?

A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon

initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in

Cleaning the Reservoirs.

Q: What do the ready-to-dispense indicator lights mean?

A: When illuminated, they mean the following:

Red:	“flashing”	Heater is in operation
	"on”	The hot water has reached its optimum
		temperature and is ready for dispensing
Blue:	"on"	The cold water has reached its optimum
		temperature and is ready for dispensing

Q: What is the spike that goes into the bottle?

A: Greenway® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, a small opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve opening is not present, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.

GWD-4650W specifications

Greenway Home Products GWD-4650W is a highly efficient and innovative home appliance designed for optimal water purification and filtration. Aimed at providing households with clean and safe drinking water, this advanced water filtration system incorporates several cutting-edge technologies to enhance character and overall functionality.

One of the standout features of the GWD-4650W is its multi-stage filtration process. This system integrates multiple filters, including sediment, carbon block, and reverse osmosis, to effectively remove contaminants such as chlorine, lead, and other harmful substances present in tap water. By utilizing this comprehensive filtration approach, users can be assured of receiving purified water that meets their health and safety standards.

Another significant characteristic of the GWD-4650W is its sleek and modern design. Its compact size allows for easy installation under kitchen sinks, making it an ideal choice for smaller spaces. The unit's user-friendly interface includes an LED indicator that alerts users when it is time to change the filters, ensuring that the system is always operating at peak efficiency.

The GWD-4650W also boasts a high production rate, enabling it to deliver a robust supply of purified water when needed. With a filtration capacity of up to 50 gallons per day, this appliance is well-equipped to meet the demands of an entire household, making it a practical solution for families and individuals alike.

In addition to its impressive filtration capabilities, the GWD-4650W is designed with environmental sustainability in mind. By reducing reliance on bottled water, this system helps minimize plastic waste, contributing to a healthier planet. Furthermore, its energy-efficient operation ensures that users can enjoy purified water without incurring high energy costs.

Maintenance of the GWD-4650W is straightforward and convenient. With simple filter replacement procedures and easy access to components, users can keep the system running smoothly without the need for professional assistance.

Overall, the Greenway Home Products GWD-4650W stands out as a reliable and effective water filtration system. Its combination of advanced filtration technologies, user-friendly design, high production rate, and commitment to sustainability makes it a valuable addition to any home seeking to improve water quality and promote health and wellness.