Frequently Asked Questions

Q:Why is my water dispenser leaking?

A:Many times a leak is caused by a defective water bottle with a small crack or pinhole

(see Important Notice About Leaking Bottles, pg 4).

IMPORTANT: To avoid water overflow while cleaning the dispenser, always remove the bottle support collar before pouring water or cleaning solution into the reservoir (see Figure A, pg 3).

Q:Why is my water not cold?

A:The cooling of the countertop, multi-fin semi-conductor dispenser is factory set and cannot be adjusted. Multi-fin semi-conductor fan cooling technology is designed to chill water to 6˚C / 43˚F at approximately 2-4 glasses per hour. Due to the cooling technology incorporated in these units, multi-fin semi-conductor units are designed for 1-2 person usage only.

Q:Why do I get a plastic taste from my dispenser?

A:As with most new appliances such as coffee makers and kettle's, there is often a plastic taste upon initial start-up of the unit. To remove this taste, simply follow the cleaning instructions out lined in Cleaning the Inside of the Dispenser on page 7.

Q:What is the spike that goes into the bottle?

A:vitapur® water dispensers feature a “piercing valve” as part of the bottle support collar, providing added convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate a self-piercing membrane in the bottle cap for this specific purpose (ask your water bottle supplier if your water bottle incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must then be removed to eliminate possible damage to the piercing valve.